Team Leader – Understudy at National Theatre Food & Drink
40 hours per week – Full Time Contract
Reports to Duty Manager of The Understudy
£30,882 per annum
Overview
NT Food & Drink is a unique partnership between the NT, Levy UK&I and KERB Events. Together we are creating a world class hospitality destination embedded within the heart of the National Theatre’s (NT) operations, ensuring all public facing venues, as well as internal hospitality and commercial events, support the NT’s overall vision, values, and culture. The venue is made-up of three iconic theatres, housed in a brutalist architectural masterpiece, prominently poised on the banks of the River Thames, on the South Bank.
The Understudy department consists of the Understudy Pub, Kerb@Understudy Street Food Counter and Green Room Pub.
The Role
As a Team Leader, you will use your skills to maintain a high standard of quality work. This role is a floor-based role and you’ll be responsible for overseeing the delivery of operations, and the first point of contact for Customer Service Advisors (CSA) if they need assistance, as well as the wider building operations setup. You will manage CSA’sto provide highly visible leadership front of house, greeting and engaging with customers. You will lead, supervise, motivate and support to coordinate CSA’s, ensuring delivery of a world class hospitality experience to all patrons of the NT.
In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
The home will be the Understudy, however you will support other departments such as Events, Theatre Bars & Cafes, Summer Activation and Blue Room as needed.
Roles & Responsibility
- Drive World Class Hospitality at the National Theatre in an operations-based role
- Drive drinks and food standards in our department ensuring teams are trained, informed and maintain high standards
- Placing orders for stock to maintain the correct stock levels and performing end of period stock counts
- Ensuring all deliveries are checked and stored promptly and correctly
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Team Leader | The Understudy - National Theatre employer: Levy
Levy UK & Ireland, part of Compass Group, is an exceptional employer that champions creativity and sustainability in the culinary arts. As a Retail Head Chef at the prestigious AELTC Wimbledon, you'll enjoy a vibrant work culture that prioritises individual growth, offering extensive benefits such as healthcare, generous leave, and professional development opportunities. Join a passionate team dedicated to delivering unforgettable experiences while making a positive impact on the planet.
