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- Tasks: Lead a dynamic team in delivering world-class hospitality at the National Theatre's bars and cafes.
- Company: Join the National Theatre, a cultural icon on the South Bank, in a vibrant hospitality role.
- Benefits: Enjoy a competitive salary, health perks, exclusive discounts, and generous leave policies.
- Why this job: Be part of an exciting environment where your leadership makes a real impact on customer experiences.
- Qualifications: Experience in high-volume venues and strong communication skills are essential.
- Other info: Flexible hours with opportunities for career growth and professional development.
The predicted salary is between 25800 - 25800 £ per year.
Team Leader – Food and Beverage | National Theatre
NT Food & Drink is a unique partnership between the NT, Levy UK&I and KERB Events. Together we are creating a world class hospitality destination embedded within the heart of the National Theatre’s (NT) operations, ensuring all public facing venues, as well as internal hospitality and commercial events, support the NT’s overall vision, values, and culture.
The venue is made-up of three iconic theatres, housed in a brutalist architectural masterpiece, prominently poised on the banks of the River Thames, on the South Bank. The Theatre Bars and Cafes department consists of the Atrium Café – the main café located on the ground floor by the Bookshop, the Grind coffee and cocktail bar, six theatre bars and the members Bar called the Foyle Room.
Purpose
As a Team Leader, you will use your skills to maintain a high standard of quality work. This role is a floor-based role and you’ll be responsible for overseeing the delivery of operations in our Theatre Bars or Café department, and the first point of contact for Customer Service Advisors (CSA) if they need assistance.
Responsibilities
- Drive World Class Hospitality at the National Theatre in an operations-based role
- Drive coffee and cocktail standards in our Theatre Bars & Cafes department ensuring teams are trained, informed and maintain high standards
- Placing orders for stock to maintain the correct stock levels and performing end of period stock counts
- Ensuring all deliveries are checked and stored promptly and correctly
- Performing engaging and informative briefings
- Supervising a team, creating a positive environment where the team feel welcomed and supported
- Being a responsible key holder
- Report any maintenance issues to senior managers
- Dealing with customer feedback and queries
- Delegating where necessary and ensuring the team are proactive at all times
- Complying with Food Handling & Hygiene standards Internal
- Complying with Health & Safety regulations
- Undertake any other related duties as assigned by management, in accordance with the needs of the organization.
Requirements
- Experience working in a similar role in a high volume venue
- Previous experience supervising frontline teams within a similar environment
- Good communication skills with a focus on great Customer Service
- Team player and can-do attitude
- Flexible – you will be required to work evenings, weekends, and bank holidays
- Ability to work under pressure whilst maintaining a positive attitude
What You’ll Get In Return
- £30,882 per annum
- Healthcare & Wellbeing – Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
- Exclusive Perks & Discounts – Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
- Workplace Benefits – Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
- Leave & Family Support – 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby’s 1st birthday, and a holiday purchase scheme.
- Career & Financial Support – Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.
Site Specific Benefits
- Exclusive National Theatre discounts (15% off outlets, 25% off Bookshop, complimentary show tickets)
- Food & drink discounts (Kerb Card: 50% off drinks, 20% off food at Seven Dials Market)
- VIP last-minute O2 show tickets (subject to availability)
- Discounted onsite parking (£4/day)
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Team Leader - Food and Beverage | National Theatre employer: Levy
Contact Detail:
Levy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Food and Beverage | National Theatre
✨Tip Number 1
Get to know the National Theatre and its vibe! Before your interview, check out their social media and website to understand their culture and values. This will help you connect with the team and show that you're genuinely interested in being part of their world-class hospitality.
✨Tip Number 2
Practice your customer service skills! As a Team Leader, you'll be the go-to person for your team and customers. Think about scenarios where you’ve handled feedback or resolved issues, and be ready to share those experiences during your chat with them.
✨Tip Number 3
Show off your leadership style! Be prepared to discuss how you create a positive environment for your team. Share examples of how you've motivated others or dealt with challenges in a high-pressure setting – they want to see your can-do attitude in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the National Theatre family. Let’s get you that Team Leader role!
We think you need these skills to ace Team Leader - Food and Beverage | National Theatre
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for food and drink shine through! We want to see how you can bring that passion to the National Theatre and create a world-class experience for our guests.
Tailor Your Experience: Make sure to highlight any relevant experience you've got in high-volume venues or supervising teams. We’re looking for those specific skills that will help us drive our hospitality standards to the next level!
Be Yourself: Don’t be afraid to let your personality come through in your application. We value a can-do attitude and great communication skills, so show us who you are and how you can contribute to our positive team environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at the National Theatre!
How to prepare for a job interview at Levy
✨Know Your Venue
Familiarise yourself with the National Theatre and its food and beverage offerings. Understand the unique partnership with Levy UK&I and KERB Events, and be ready to discuss how you can contribute to creating a world-class hospitality experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully supervised teams in high-pressure environments. Highlight your ability to maintain high standards and create a positive atmosphere, as this role is all about leading by example.
✨Customer Service Focus
Be ready to discuss your approach to customer service. Think of specific instances where you dealt with feedback or queries effectively, demonstrating your commitment to providing an exceptional experience for guests.
✨Flexibility is Key
Since the role requires working evenings, weekends, and bank holidays, be prepared to discuss your availability and willingness to adapt. Show that you're a team player with a can-do attitude, ready to step up when needed.