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For Companies At a Glance
- Tasks: Plan and coordinate exciting events at Kempton Park Racecourse.
- Company: Join The Jockey Club, a leader in the events industry.
- Benefits: Enjoy competitive pay, healthcare, discounts, and 23 days' leave plus bank holidays.
- Why this job: Be part of a dynamic team creating memorable experiences for clients.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Great opportunities for career growth and personal development.
The predicted salary is between 30000 - 35000 £ per year.
We are looking for a Conference & Events Planner Administrator, for The Jockey Club, to work across Kempton Park Racecourse.
Purpose Of The Job
The primary objective of the role is to provide an effective liaison between the entire sales process to the end customer through effective administration and customer service techniques. This role is required to support and coordinate all bookings when they have been confirmed by the reactive sales team. The role will have the responsibility of all venue show-rounds managing the diary to coordinate and communicate across the venue. Following the show-rounds, the role is required to proactively upsell and exceed customer expectations. A key activity of the role is to consistently ensure the highest standards of accurate and timely customer, staff and management information is shared. To ensure all sales administration is accomplished effectively and accurately in order to provide a seamless handover to the operations team. To maximise revenue for the venue through providing outstanding customer service through the development of client, venue and internal relationships. To ensure the relevant invoicing and payment process at venue is adhered to accurately.
Key Responsibilities
- To be the owner of the BEO/function sheet process on venue and accurately and efficiently complete for all events.
- To ensure that all revenue opportunities are captured and to work to achieving confirmed business from all opportunities.
- To ensure a daily liaison plan is in place with relevant proactive, reactive sales and operational team members.
- To deal with and action all correspondence received via email or telephone.
- To ensure that all relevant information is inputted correctly within the system for measurement of results in accordance with SOP’s / Levy Signatures.
- To ensure that the sales team whether onsite or in Parklands, are kept informed of the guest experience following the event so as follow up calls are informed and relevant for the guest.
- To be the go-to at venue level for sponsors and client requests.
- Ensure the safe and secure operation of all operational activities on behalf of all stakeholders.
- Ensure that all legislative and venues operational procedures and standards are applied to provide a consistent and safe service and product for all Compass employees and customers.
- To be polite, professional and friendly always with customers, clients and colleagues.
- To ensure the highest level of customer care is always adhered to.
- To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations.
- To maximise all sales opportunities / leads to support in achieving revenue targets.
- To acquire a good knowledge of all products and services offered by the venue in order to be able to advise individual customers.
- To actively gain customer feedback, passing information gained, on to relevant people.
- To conduct all customer show rounds to maintain and develop relationships with customers.
- To communicate with the sales team on the conclusion of the show rounds, providing vital information so as the booking can be confirmed and queries resolved expediently.
- To always look out for opportunities to develop our service.
- As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiencies.
- Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required.
- Be prepared to attend all relevant training sessions and meetings.
- To always promote venues facilities and maintain a positive company image.
- If relevant, the role is responsible for managing the client online booking tool and the client account/bookings with the ops team.
Operational Excellence
- To make sure you are aware of, and meet the legal and company requirements for fire, safety, health and hygiene.
- To report health and safety issues to your line manager, including all accidents and near misses.
- To promote good safety habits and methods of work.
- Personally event coordinate commercial corporate and private conferences and events.
- To attend the weekly operation meeting and be the holder of the collation of completed work orders, floor plans, and monthly schedules for the operational C&E meeting.
- Booking of miscellaneous event requirements and raising purchase orders.
- Provide administrational support to the operations department including but not restricted to producing signage, event menus, table plans, place cards...etc.
- Ensure that relevant and pertinent information is provided to the accounts team in a timely manner.
- Collect deposit payments and to ensure that these are in line with the new payment plans and Terms and Conditions.
Benefits
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodafone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Event Planner in Sunbury-on-Thames employer: Levy
Contact Detail:
Levy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Planner in Sunbury-on-Thames
✨Tip Number 1
Network like a pro! Attend industry events, connect with fellow event planners, and don’t be shy about reaching out on LinkedIn. Building relationships can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past events, including photos and testimonials. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, reach out directly. Send them a message expressing your interest and how you can add value to their team. It shows initiative and enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace Event Planner in Sunbury-on-Thames
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Event Planner role. Highlight your relevant experience in event coordination and customer service, as this will show us you understand what we're looking for.
Show Your Passion: Let your enthusiasm for events shine through! Share any personal experiences or projects that demonstrate your love for planning and executing successful events. We want to see your personality!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy to do!
How to prepare for a job interview at Levy
✨Know Your Venue
Before the interview, do your homework on Kempton Park Racecourse and The Jockey Club. Familiarise yourself with their events, services, and customer expectations. This will help you demonstrate your enthusiasm and understanding of the role during the interview.
✨Showcase Your Customer Service Skills
As an Event Planner, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for clients. Highlight how you managed difficult situations or exceeded expectations to show you can handle the demands of the role.
✨Be Ready to Discuss Coordination
The role involves a lot of coordination between teams. Be prepared to discuss how you manage multiple tasks and communicate effectively with different departments. Share specific strategies you've used in the past to keep everything running smoothly.
✨Demonstrate Your Upselling Techniques
Upselling is a crucial part of maximising revenue. Think of times when you successfully upsold a product or service. Be ready to explain your approach and how you identify opportunities to enhance customer experiences while boosting sales.