At a Glance
- Tasks: Lead the Front Office team, ensuring top-notch guest service and smooth operations.
- Company: Join Milton Hill House, part of the Venues Collection, known for its supportive culture.
- Benefits: Enjoy healthcare perks, discounts, live-in accommodation, and competitive salary.
- Other info: Great career growth opportunities with ongoing training and development.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Previous hotel reception experience and strong organisational skills required.
The predicted salary is between 24000 - 30000 £ per year.
Assistant Reception Manager Milton Hill House – Abingdon, Oxfordshire Full Time, Permanent
About The Role
We’re looking for an Assistant Reception Manager to join the Front Office team at Milton Hill House, part of the Venues Collection. This is a hands‑on operational role, supporting the effective day‑to‑day management of the Reception department, ensuring high standards of guest service, strong operational control, and a well‑organised department. The Assistant Reception Manager will support in overseeing Reception, including reservations and leisure membership administration, while leading the team on shift, maintaining standards, and supporting the Front Office Manager with the smooth running of the department.
Key Responsibilities
- Support the overall day‑to‑day running of the Front Office department
- Lead the Reception team on shift and act as the key point of support for team members during busy periods
- Deliver a high standard of guest service at all times, ensuring guests receive a warm, professional, and efficient experience
- Handling guest queries, complaints, and service recovery confidently and effectively
- Supporting billing accuracy, payment handling, room allocation, and daily reception procedures
- Booking and monitoring reservations, ensuring bookings are handled accurately and efficiently
- Supporting leisure membership administration, including enquiries, renewals, and record management
- Helping to maintain clear procedures, strong standards, and team organisation
- Assisting with induction, training, and ongoing team development
- Working closely with other departments to support a smooth guest journey and overall hotel operation
- Provide operational cover across reception and duty management shifts as required
- Carry out any other duties reasonably required in line with the needs of the business
Our Ideal Assistant Reception Manager Will
- Have previous experience in a hotel Front Office or Reception supervisory role
- Be confident leading a shift and supporting team members in a busy environment
- Have a strong understanding of Reception, Reservations, and guest service procedures
- Be confident handling complaints, problem‑solving, and making decisions on shift
- Have strong organisational skills and attention to detail
- Be comfortable managing both operational and administrative tasks
- Be proactive, reliable, and committed to high standards
- Be someone who leads visibly, supports the team well, and takes ownership of the department
Benefits
- Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare – Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts – up to 55% off cinema tickets
- Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts – Discounts with holiday companies such as TUI and Expedia
- Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Live‑in accommodation available
- Vodafone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BHs and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On‑going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
Front Office Supervisor: Guest Services Leader (Live-in) in Oxford employer: Levy
Milton Hill House, part of the Venues Collection, is an exceptional employer that prioritises employee wellbeing and development. With a supportive work culture, comprehensive benefits including healthcare, discounts, and live-in accommodation, as well as ongoing training opportunities, we empower our team to thrive in a dynamic environment while delivering outstanding guest experiences in the beautiful setting of Abingdon, Oxfordshire.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor: Guest Services Leader (Live-in) in Oxford
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your guest service scenarios! Think about how you'd handle common situations like complaints or busy periods. Role-playing these scenarios can boost your confidence and help you shine during the interview.
✨Tip Number 3
Network with current employees if you can. Reach out on LinkedIn or through mutual connections to get insider tips about the role and the team. Plus, it shows your genuine interest in the position!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really keen on joining the team at Milton Hill House.
We think you need these skills to ace Front Office Supervisor: Guest Services Leader (Live-in) in Oxford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to tailor your application to the role of Assistant Reception Manager. Highlight your relevant experience in hotel front office operations and how you can contribute to our team at Milton Hill House.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for key achievements and responsibilities to make it easy for us to see your strengths at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Milton Hill House.
How to prepare for a job interview at Levy
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Reception Manager. Familiarise yourself with guest service standards, operational procedures, and how to handle complaints effectively. This knowledge will help you demonstrate your suitability for the role.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll be leading a team during busy shifts. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlighting your leadership style and how you support your team will impress the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding guest complaints or operational challenges. Think of specific scenarios you've faced in previous roles and how you handled them. This will show your ability to think on your feet and maintain high service standards.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you.
