At a Glance
- Tasks: Lead catering operations and deliver exceptional food experiences at Charlton Athletic FC.
- Company: Join the iconic Charlton Athletic Football Club with a rich heritage and community spirit.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and more perks.
- Other info: Be part of a supportive culture that values diversity and growth.
- Why this job: Make an impact in a dynamic environment while managing exciting events and teams.
- Qualifications: Experience in management and high-volume food service is essential.
The predicted salary is between 53000 - 53000 € per year.
We’re looking for a strategic Operations Manager to lead our first‑rate catering offering as part of the dynamic team at Charlton Athletic Football Club – an iconic stadium with strong heritage and community that offers the ideal environment for entertaining football and first‑class food.
As Operations Manager you will plan, present and deliver our innovative food and beverage offer across high‑profile events at Charlton FC, managing a team of people across retail, hospitality and restaurants.
Responsibilities- Act as operational lead and main point of contact for venue stakeholders, maintaining strong client relationships.
- Communicate confidently with stakeholders, teams and senior management; provide regular updates to the General Manager.
- Support sales with commercially viable bids and ensure contracts are operationally deliverable.
- Oversee ordering, delivery schedules and stock control.
- Play a key role in the preparation of venue and catering areas across all events and non‑live days.
- Collaborate on rosters and labour planning; manage staffing levels across departments.
- Drive revenue (SPH) while controlling production, waste and operating costs.
- Ensure compliance with health & safety, hygiene, licensing (Challenge 25) and security/profit protection procedures.
- Lead pre‑shift briefings and communicate strategy to improve performance and customer satisfaction.
- Resolve operational issues promptly; manage customer feedback and escalate where needed.
- Oversee maintenance logs and ensure timely resolution of issues.
- Manage budgets, labour costs, stock takes and financial performance; investigate variances and optimise spend.
- Recruit, train and manage team performance; conduct appraisals, reviews and foster development and succession planning.
- Promote a positive, inclusive culture; support training, communication and team engagement.
- Contribute to business growth through new products, catering service innovations and new initiatives.
- Previous experience in a management role with P&L accountability in high‑volume quality food service and/or conference and event catering.
- Able to demonstrate the development of financial controls, forecasting and commercial modelling.
- Experience leading a team of no less than 8 delivering great food and a superior customer experience.
- Excellent communication skills and ability to engage stakeholders effectively.
- Strong IT skills.
- Sound knowledge and ability to manage all aspects of Health, Safety and Food Safety in a foodservice environment.
- Must possess strong commercial acumen and have outstanding skills to increase sales and profitability within all areas of the business.
- Able to motivate and inspire people at all levels.
- Fully flexible and willing to adapt to ever‑changing environments.
- Competitive salary and full company benefits.
- 23 days' annual leave plus bank holidays, your birthday off and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: 2 days' additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave.
- Perks & discounts: Shopping, entertainment and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships.
- Financial wellbeing: Pension scheme, life assurance, preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
- Meals on duty included.
We are a proud equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Operations Manager - Charlton Athletic FC employer: Levy
Charlton Athletic FC is an exceptional employer, offering a vibrant work culture within the iconic setting of a historic football club in London. With a strong commitment to employee wellbeing, competitive benefits including healthcare, generous annual leave, and opportunities for professional development, we foster an inclusive environment where team members can thrive and contribute to our innovative catering services at high-profile events.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Charlton Athletic FC
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand Charlton Athletic FC’s values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and experience in managing teams, as this is crucial for the Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Charlton Athletic FC family. Let’s make it happen!
We think you need these skills to ace Operations Manager - Charlton Athletic FC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams and delivering high-quality food service, as well as any relevant P&L accountability. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about working at Charlton Athletic FC and how you can contribute to our catering operations. Be sure to mention any innovative ideas you have for enhancing our food and beverage offerings.
Showcase Your Communication Skills:As an Operations Manager, strong communication is key. In your application, demonstrate your ability to engage with stakeholders and lead a team effectively. Share examples of how you've successfully managed relationships in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Levy
✨Know Your Stuff
Before the interview, dive deep into Charlton Athletic FC's operations and catering services. Familiarise yourself with their recent events and any innovative food offerings they've introduced. This will show your genuine interest and help you speak confidently about how you can contribute.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your experience in managing budgets, staff performance, and customer satisfaction. Use specific metrics to demonstrate your impact, like revenue growth or improved customer feedback scores.
✨Engage with Stakeholders
Think about how you would build relationships with various stakeholders at the club. Be ready to discuss your communication strategies and how you’ve effectively engaged clients and team members in past roles. This is crucial for the Operations Manager position.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially around operational issues or customer complaints. Prepare scenarios where you resolved conflicts or improved processes, showcasing your ability to think on your feet and adapt to changing situations.
