At a Glance
- Tasks: Plan and coordinate exciting events at Newmarket Racecourse while providing top-notch customer service.
- Company: Join Levy UK & Ireland, part of the world's largest catering company.
- Benefits: Enjoy a competitive salary, 23 days' leave, healthcare, and amazing discounts.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a vibrant team creating unforgettable experiences in hospitality.
- Qualifications: Strong communication skills and a passion for event planning.
The predicted salary is between 30000 - 30000 £ per year.
We are looking for a C&E Event Planner & Administrator for Jockey Club Experiences, based at Newmarket Racecourse.
Role Purpose
The primary objective of the role is to provide an effective liaison between the entire sales process and the end customer through effective administration and customer service techniques. The role supports and coordinates all bookings once confirmed by the reactive sales team. It includes finance responsibilities: billing clients for final payments, chasing deposits, and managing day-to-day expenditure on the CRM system. The role manages all venue show-rounds, coordinating and communicating across the venue. After show-rounds, the role proactively upsells and exceeds customer expectations. It ensures the highest standards of accurate and timely information for customers, staff, and management. The role assures all sales administration is completed effectively and accurately and provides a seamless function sheet handover to the operations team. It maximises revenue for the venue through outstanding customer service and development of client, venue, and internal relationships. The role ensures the relevant invoice and payment process at venue is adhered to accurately.
Key Responsibilities
- Own the BEO/function sheet process on venue and complete accurately and efficiently for all events.
- Capture all revenue opportunities and work to achieve confirmed business from all opportunities.
- Maintain a daily liaison plan with relevant proactive, reactive sales, and operational team members.
- Handle all correspondence received via email or telephone.
- Ensure all relevant information is entered correctly into the system for measurement of results in accordance with SOPs / Levy Signatures.
- Keep the sales team, whether onsite or in Parklands, informed of the guest experience following the event for relevant follow-up calls.
- Serve as the go-to contact at venue level for sponsors and client requests.
- Ensure the safe and secure operation of all operational activities on behalf of all stakeholders.
- Apply all legislative and venue operational procedures and standards to provide a consistent and safe service and product for all Compass employees and customers.
- Always be polite, professional and friendly with customers, clients and colleagues.
- Continuously look for opportunities to develop our service.
- Encourage continuous improvement and innovation by seeking ways to improve work activities and promote efficiencies.
- Assist colleagues willingly and positively, including with other duties as required.
- Attend all relevant training sessions and meetings.
- Promote venue facilities and maintain a positive company image.
- Manage the client online booking tool and client account/bookings with the ops team (if relevant).
Operational Excellence
- Meet legal and company requirements for fire, safety, health and hygiene.
- Report health and safety issues to the line manager, including all accidents and near misses.
- Promote good safety habits and methods of work.
- Coordinate commercial, corporate and private conferences and events.
- Attend the weekly operation meeting and hold the collation of completed work orders, floor plans, and monthly schedules for the operational C&E meeting.
- Book miscellaneous event requirements and raise purchase orders.
- Provide administrative support to the operations department, including producing signage, event menus, table plans, and place cards.
- Ensure relevant and pertinent information is provided to the accounts team in a timely manner.
- Collect deposit payments and ensure they align with new payment plans and Terms & Conditions.
Benefits
- Competitive salary with bonus and full company benefits.
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: Enhanced maternity, paternity, and adoption leave; extra leave after returning from maternity leave; day off for your baby's first birthday; enhanced family leave.
- Perks & discounts: Shopping, entertainment, and travel discounts; 20% off Nuffield Health; 10% off PureGym memberships; 55% off cinema tickets; 15% off high street and online stores; Vodafone discounts.
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products, and a financial wellbeing programme.
- Development opportunities: Professional subscriptions, ongoing training, and structured career pathways.
- Meals on duty included.
- Employee Assistance Programme.
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality.
C&E Event Planner & Administrator - The Jockey Club - Newmarket Racecourse employer: Levy
At The Jockey Club, based at the iconic Newmarket Racecourse, we pride ourselves on being an exceptional employer that values individuality and inclusivity. Our vibrant work culture is complemented by competitive benefits, including comprehensive healthcare, generous annual leave, and a commitment to employee development through ongoing training and structured career pathways. Join us in creating unforgettable experiences while enjoying a supportive environment where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land C&E Event Planner & Administrator - The Jockey Club - Newmarket Racecourse
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Levy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Levy
Don't be shy about reaching out to Levy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace C&E Event Planner & Administrator - The Jockey Club - Newmarket Racecourse
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Levy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Levy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
