At a Glance
- Tasks: Lead a dynamic team to deliver exceptional hospitality at the National Theatre.
- Company: Join the National Theatre's innovative food and drink partnership.
- Benefits: Competitive salary, career progression, and a vibrant work environment.
- Other info: Exciting opportunities across various departments within a cultural landmark.
- Why this job: Be part of a world-class venue and make a real impact on customer experiences.
- Qualifications: Leadership skills and a passion for hospitality are essential.
The predicted salary is between 30882 - 30882 £ per year.
40 hours per week – Full Time Contract
Reports to Duty Manager of The Understudy
£30,882 per annum
Overview
NT Food & Drink is a unique partnership between the NT, Levy UK&I and KERB Events. Together we are creating a world class hospitality destination embedded within the heart of the National Theatre’s (NT) operations, ensuring all public facing venues, as well as internal hospitality and commercial events, support the NT’s overall vision, values, and culture. The venue is made-up of three iconic theatres, housed in a brutalist architectural masterpiece, prominently poised on the banks of the River Thames, on the South Bank. The Understudy department consists of the Understudy Pub, Street Food Counter and Green Room Pub.
The Role
As a Team Leader, you will use your skills to maintain a high standard of quality work. This role is a floor-based role and you’ll be responsible for overseeing the delivery of operations, and the first point of contact for Customer Service Advisors (CSA) if they need assistance, as well as the wider building operations setup. You will manage CSA’s to provide highly visible leadership front of house, greeting and engaging with customers. You will lead, supervise, motivate and support to coordinate CSA’s, ensuring delivery of a world class hospitality experience to all patrons of the NT. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. The home will be the Understudy, however you will support other departments such as Events, Theatre Bars & Cafes, Summer Activation and Blue Room as needed.
Roles & Responsibility
- Drive World Class Hospitality at the National Theatre in an operations-based role
- Drive drinks and food standards in our department ensuring teams are trained, informed and maintain high standards
- Placing orders for stock to maintain the correct stock levels and performing end of period stock counts
- Ensuring all deliveries are checked and stored promptly and correctly
Team Leader | The Understudy - National Theatre in London employer: Levy
Levy UK & Ireland, part of Compass Group, is an exceptional employer that champions creativity and sustainability in the culinary arts. As a Retail Head Chef at the prestigious AELTC Wimbledon, you'll enjoy a vibrant work culture that prioritises individual growth, offering extensive benefits such as healthcare, generous leave, and professional development opportunities. Join a passionate team dedicated to delivering unforgettable experiences while making a positive impact on the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader | The Understudy - National Theatre in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Levy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Levy
Don't be shy about reaching out to Levy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader | The Understudy - National Theatre in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Levy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Levy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
