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- Tasks: Lead operations and strategy for top venues in the North and Scotland.
- Company: Join Levy, part of Compass Group, the world's largest catering company.
- Benefits: Enjoy competitive salary, health benefits, and a commitment to sustainability.
- Why this job: Make a real impact in hospitality at iconic venues like Wimbledon and O2.
- Qualifications: Senior leadership experience in hospitality or events is essential.
- Other info: Be part of a culture focused on innovation, diversity, and excellence.
The predicted salary is between 80000 - 100000 ÂŁ per year.
Levy is the vibrant and exciting sector of Compass Group, the worldâs largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink and hospitality. In the UK, we are proud to have a wealth of longâstanding partnerships with venues across sport, entertainment and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, NEC, Aston Villa FC, Scottish Event Campus (SEC), O2 and ExCel London. We are culinary champions â itâs what we do and itâs what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on âdoing the right thingâ for our people and the planet. Sustainability, wellbeing, diversity and inclusion are at the heart of what we do. We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
As Operations Director for the North & Scotland you will lead the operational performance, strategic direction and client partnerships across several venues in the North/Northwest. This is a senior leadership role focused on driving performance at scale, balancing worldâclass matchâday delivery with longâterm commercial growth, operational excellence and client relationship management. Reporting to the Regional Business Director, you will work in close partnership with Venue Directors/General Managers and central functions to shape and deliver both shortâterm priorities and longâterm strategy, ensuring Levy continues to set the standard in premium sport and hospitality environments.
Key Responsibilities
- Strategic Vision & Transformation: Set and deliver a clear longâterm strategy for catering and hospitality across conferences, exhibitions, premium and retail operations. Lead venueâwide strategic planning, ensuring alignment with client ambition, Levy priorities and sustainability commitments. Act as a trusted strategic partner to the client, contributing to broader venue and campus-wide discussions beyond catering delivery. Use market insight, customer data and competitor analysis to keep the venue ahead of industry trends. Present strategic recommendations and investment cases to senior stakeholders, supported by robust commercial and performance data.
- Commercial Growth & Partnerships: Design and execute growth strategies to increase revenue, spend per head and commercial returns across all hospitality formats. Identify and develop new commercial opportunities including partnerships, experiential concepts and innovation initiatives. Lead strategic pricing, revenue optimisation and margin improvement programmes. Collaborate with Sales, Marketing, Culinary, E15 Insights, Projects and Commercial teams to deliver compelling goâtoâmarket propositions. Position the venue as a benchmark venue within the UK events and hospitality market through differentiated commercial strategies.
- Strategic Operational Oversight & Guest Experience: Provide senior oversight and assurance of operational readiness, quality and consistency across all events. Set clear standards for food, service, sustainability and compliance, holding operational leaders accountable for delivery. Champion a guestâfirst culture, ensuring hospitality excellence is embedded across the venue. Maintain strong governance across Health & Safety, food safety and brand standards.
- Performance, Efficiency & Continuous Improvement: Introduce and embed dataâled KPIs to drive productivity, quality and financial performance. Lead crossâfunctional process improvement initiatives to simplify ways of working and improve effectiveness. Champion the adoption of technology and innovation to support smarter planning, labour deployment and service delivery.
- Leadership & Culture: Lead, inspire and develop a highâperforming senior leadership team capable of operating with autonomy and commercial accountability. Shape venue structures that flex to event demand and complexity. Mentor future leaders and support succession planning to build longâterm resilience. Roleâmodel Levy leadership behaviours, fostering a culture of trust, accountability and innovation.
Experience What Great Looks Like
- Significant senior leadership experience within complex, highâprofile hospitality, events, catering, retail or venue environments, ideally across stadia.
- Proven track record of shaping and delivering longâterm strategic vision alongside commercial growth, transformation and operational excellence.
- Experience operating at executive and board level, presenting strategic recommendations, business cases and performance insights to senior stakeholders and clients.
- Demonstrated success leading change programmes, innovation initiatives and growth strategies that deliver sustainable commercial and guest experience outcomes.
- Strong background working within matrixed organisations, collaborating across commercial, operational and functional teams to deliver shared objectives.
- Experience managing senior stakeholder relationships in demanding, highâvisibility environments, acting as a trusted advisor rather than solely a delivery lead.
Knowledge, Skills & Professional Capability
- Highly developed strategic thinking and analytical capability, with the ability to translate insight, data and market intelligence into clear, executable plans.
- Strong commercial and financial acumen, including experience building investment cases, pricing strategies, revenue optimisation models and margin improvement plans.
- Confident using data, performance metrics and customer insight (e.g. E15âstyle analytics) to drive decision making, performance improvement and growth.
- Deep understanding of guest experience design, premium hospitality, retail and event operations within a modern venue context.
- Strong grasp of sustainability, technology enablement and innovation as drivers of longâterm venue performance and competitive advantage.
- Excellent communication, influencing and negotiation skills, with the credibility to operate effectively at board, client leadership and partner level.
Leadership & Personal Attributes
- Senior, credible leader with the presence and judgement to operate at enterprise level while maintaining a strong connection to delivery standards.
- Collaborative and inclusive leadership style, able to align diverse teams and stakeholders behind a shared strategic direction.
- Passionate about developing leaders and building highâperforming, strategically minded teams with strong commercial accountability.
- Comfortable operating in fastâpaced, highâprofile environments with competing priorities and complex stakeholder dynamics.
- Resilient, adaptable and forwardâthinking, with a strong appetite for innovation, continuous improvement and âjumping the curveâ rather than preserving the status quo.
- Role models Levy values and leadership behaviours, fostering a culture of trust, accountability, psychological safety and ambition.
Regional Operations Director - North and Scotland in Liverpool employer: Levy
Contact Detail:
Levy Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Regional Operations Director - North and Scotland in Liverpool
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and donât be shy about reaching out to folks who work at venues you admire. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their commitment to sustainability and exceptional service. When you walk into that interview, show them youâre not just another candidate â demonstrate your passion for creating legendary experiences in hospitality.
â¨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your strategic vision and how you can drive performance and growth. The more comfortable you are discussing your experience, the more confident youâll feel when it counts.
â¨Tip Number 4
Donât forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how you align with their mission of delivering exceptional hospitality.
We think you need these skills to ace Regional Operations Director - North and Scotland in Liverpool
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Operations Director role. Highlight your experience in hospitality and operations, and show how your skills align with our commitment to sustainability and exceptional service.
Showcase Your Leadership Skills: We want to see your leadership style shine through! Share examples of how you've led teams to success, especially in high-pressure environments. This is a senior role, so demonstrate your ability to inspire and develop others.
Be Data-Driven: Since we value data-led decision-making, include specific metrics or KPIs from your previous roles that showcase your impact. Whether itâs revenue growth or improved guest satisfaction, numbers speak volumes!
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for this exciting opportunity with Levy.
How to prepare for a job interview at Levy
â¨Know Your Venues
Before the interview, do your homework on the venues Levy operates in, especially those in the North and Scotland. Familiarise yourself with their unique offerings and any recent events they've hosted. This will show your genuine interest and help you discuss how you can contribute to their success.
â¨Showcase Your Strategic Vision
Be prepared to discuss your long-term strategic vision for catering and hospitality. Think about how you can align Levy's priorities with client ambitions and sustainability commitments. Presenting a clear plan will demonstrate your capability as a strategic partner.
â¨Highlight Your Leadership Style
As a senior leadership role, it's crucial to convey your leadership style. Share examples of how you've inspired teams and fostered a culture of trust and accountability. Discuss how you plan to mentor future leaders within Levy to ensure long-term resilience.
â¨Prepare for Data-Driven Discussions
Since data-led KPIs are essential for this role, be ready to talk about how you've used data to drive performance improvements in the past. Bring examples of how you've implemented technology and innovation to enhance operational efficiency and guest experience.