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- Tasks: Lead food and beverage operations at Tottenham Hotspur Stadium on matchdays and events.
- Company: Levy is a global hospitality partner focused on unforgettable guest experiences and sustainability.
- Benefits: Enjoy a competitive salary, healthcare benefits, exclusive discounts, and family-friendly perks.
- Why this job: Join a dynamic team in a high-pressure environment while making a positive impact.
- Qualifications: Exceptional leadership skills and experience in food and beverage retail operations required.
- Other info: Opportunity to inspire large teams and innovate fan experiences at a premier stadium.
The predicted salary is between 39600 - 77000 £ per year.
Are you ready to lead the future of stadium hospitality at one of the world's most iconic football clubs? Levy UK & Ireland is looking for a Head of Retail (Food & Beverage) to oversee concourse operations at Tottenham Hotspur Stadium - the Premier League's No.1 stadium. You'll be responsible for delivering high-quality, high-volume service across 102 retail units, managing 16 direct reports and up to 800 matchday casuals - no small task!
Your mission at Tottenham Hotspur:
- Lead food and beverage operations across all concourse outlets on matchdays and events
- Drive commercial performance and customer satisfaction
- Collaborate with Tottenham Hotspur to deliver innovative menus and fan experiences
- Ensure compliance with food safety, health & safety, and operational standards
- Inspire and manage large teams in a fast-paced, high-pressure environment
You're not just experienced - you're exceptional. You bring the leadership, commercial acumen, and operational finesse to manage food and beverage retail operation in one of the most dynamic stadium environments in the world. You thrive in high-pressure, high-profile settings, and you know how to balance performance with purpose. At Levy UK & Ireland, sustainability isn't a buzzword - it's a commitment. You'll be someone who shares our values and is ready to lead with integrity, innovation, and impact.
What you'll get in return:
- Competitive salary up to £55,000 (DOE)
- Pension scheme & life assurance
- 23 days holiday + bank holidays + your birthday off
- Healthcare benefits including dental, optical, therapy treatments & annual health checks
- Access to exclusive discounts (Vodafone, Nuffield Health, PureGym, travel, shopping & more)
- Holiday purchase scheme
- Ongoing training & development through career pathways
- Professional subscriptions paid
- Financial wellbeing programme & salary finance products
- Employee Assistance Programme
- Family-friendly benefits including 2 extra days leave after returning from maternity leave (within first year) and the day off for your baby's first birthday
We are Levy. Levy is about elevating experiences. A leading global hospitality partner, designing and delivering unforgettable guest experiences that prioritise people and the planet. Trusted by some of the world's most iconic stadia, entertainment venues, and marquee events to bring their spaces to life, Levy is driven by a mission to succeed in the right way. From pioneering tech to seamless operations, show-stopping menus to exceptional service, Levy uses data and insights to understand guest behaviour and the customer journey while minimising environmental impact and supporting local communities. Levy is a passionate, diverse, and talented team of venue specialists dedicated to making the planet better for future generations.
Head Of Retail - London employer: Levy
Contact Detail:
Levy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Retail - London
✨Tip Number 1
Familiarise yourself with Tottenham Hotspur Stadium and its unique atmosphere. Understanding the venue's layout, fan demographics, and previous events will help you demonstrate your passion and readiness to lead operations effectively.
✨Tip Number 2
Network with professionals in the hospitality and sports sectors. Attend industry events or connect with current employees on platforms like LinkedIn to gain insights into the company culture and expectations for the Head of Retail role.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you've successfully managed large teams in high-pressure environments. Prepare specific examples that highlight your ability to inspire and drive performance.
✨Tip Number 4
Research Levy UK & Ireland's commitment to sustainability and innovation in hospitality. Be ready to discuss how your values align with theirs and how you can contribute to their mission of elevating guest experiences while minimising environmental impact.
We think you need these skills to ace Head Of Retail - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage operations, especially in high-pressure environments. Emphasise leadership roles and any achievements that demonstrate your ability to drive commercial performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the hospitality industry. Mention specific experiences that align with the responsibilities outlined in the job description, such as managing large teams or innovating customer experiences.
Showcase Your Leadership Skills: Provide examples of how you've successfully led teams in previous roles. Highlight your ability to inspire and manage staff, particularly in fast-paced settings, as this is crucial for the Head of Retail position.
Demonstrate Your Commitment to Sustainability: Since Levy values sustainability, include any relevant initiatives or practices you've implemented in past roles that align with this commitment. This could be anything from reducing waste to promoting local sourcing.
How to prepare for a job interview at Levy
✨Showcase Your Leadership Skills
As a Head of Retail, you'll be managing large teams. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in high-pressure environments. Highlight any specific achievements that demonstrate your ability to inspire and motivate others.
✨Understand the Brand and Values
Familiarise yourself with Levy UK & Ireland's commitment to sustainability and guest experience. During the interview, express how your personal values align with theirs and share ideas on how you can contribute to their mission of elevating experiences while minimising environmental impact.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time scenarios. Think about past experiences where you had to manage crises or improve service delivery under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Commercial Acumen
Since driving commercial performance is key to this role, be ready to discuss strategies you've implemented in previous roles that improved sales or customer satisfaction. Bring data or metrics to back up your claims, showing that you understand the financial aspects of retail operations.
