Conference and Events Operations Manager - Full Time in Glasgow

Conference And Events Operations Manager | Sec - Glasgow Operations Manager - SEC | Full-Time / Permanent 38,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. A Operations Manager to lead all elements of catering and to deliver the operational efficiency. Planning, presentation and delivery of the food and beverage offer at the SEC, managing a team of people at high profile events within our retail, hospitality, and restaurant business. This role will see you meet with clients at an early stage, partner with our events planning team to fully plan events and then deliver the events on the day. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. Operations Manager - The Role Able to consult effectively with senior stakeholders, contractors, and partners. Operational POC - lead operator for SEC stakeholder liaison. Understand and support the ordering process and that delivery schedules are updated, and orders placed in time Work in collaboration with the Logistics Manger to manage the rotas, stock and stock taking schedules. Display a positive guest attitude and is keen to be involved in initiatives including CSR, Sustainability, Equality, and diversity Attend training sessions and client meetings as required Deliver effective, motivational, and informative pre-shift briefing to wider teams. Communicate strategy to team and ensure that improvements are implemented to maximize performance and customer satisfaction Report and take action on any health and safety hazards immediately you become aware of them Ensure that health, safety & hygiene rules, and procedures are always followed as a priority Drive spends per transaction values through maximizing the sales opportunities that occur within the planning and operations stages for all events Actively make recommendations to the development of budgets and planning of future Capex / Opex Manage all aspects of SEC labour scheduling relevant to your department and event Ensures compliance to the company profit protection procedures and that venue security procedures are strictly adhered to Ensure all stock takes are completed to deadlines, with any variances investigated Responsible for managing, training and performance of all staff within the department to Levy high standards which includes conducting staff appraisals, and feedback Staff training & development- ensure Concessions team effectively uses suggestive and up selling techniques To ensure all staff receive regular feedback on performance within the department. IT proficient and capable of creating informative presentations and conducting engaging training sessions Promoting equality, diversity, and inclusion Business Development To recommend and develop new products that reflect the current trends or provide an opportunity to improve the business To recommend and develop new service styles and business opportunities that support growth of the business for both Levy & the client A minimum of 2 years in a Management role with event P&L accountability in high-volume quality food service and/or conference and event catering. Sound knowledge and ability to manage all aspects of Health, Safety, and Food Safety in a foodservice environment. Must possess strong commercial acumen & have outstanding skills to increase sales & profitability within all areas of the business. Fully flexible and willing to adapt to ever-changing environments Competitive salary with bonus and full company benefits ~23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme ~ Aviva Digicare, Medicash (dental, optical, therapy treatments) ~ Mental health support: 24/7 Employee Assistance Programme ~ Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave ~ Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships ~ Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products ~ Development opportunities: Professional subscriptions, ongoing training and structured career pathways ~ We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children) ~ Exclusive Benefits & Wellbeing site (Perks at Work) ~ Entertainment discounts - up to 55% off cinema tickets ~ Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) ~ Travel discounts - Discounts with holiday companies such as TUI and Expedia ~ Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards ~ Vodaphone discounts ~ Pension scheme and Life Assurance ~ Employee Assistance Programme ~23 days + BH's and additional day off for your birthday ~2 days additional leave, following return from Maternity leave during first year back ~ Day off for baby's first birthday ~ Holiday purchase scheme ~ On-going training & development and career pathways ~ Financial wellbeing programme and preferred rates on salary finance products As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!