At a Glance
- Tasks: Lead the catering operation at the Scottish Event Campus and ensure exceptional service delivery.
- Company: Join Levy, a leader in hospitality and event catering.
- Benefits: Enjoy competitive salary, healthcare, 23 days' leave, and meals on duty.
- Other info: Be part of a diverse team dedicated to creating unforgettable experiences.
- Why this job: Make a real impact in a dynamic environment with exciting events.
- Qualifications: Experience in leadership and catering operations is essential.
The predicted salary is between 31500 - 38500 £ per year.
Assistant General Manager - SEC
Excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're looking for...
The Assistant General Manager is a pivotal senior leadership role, supporting the General Manager with the commercial performance and day-to-day delivery of the catering operation at the Scottish Event Campus (SEC).
Assistant General Manager - SEC
Excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're looking for...
The Assistant General Manager is a pivotal senior leadership role, supporting the General Manager with the commercial performance and day-to-day delivery of the catering operation at the Scottish Event Campus (SEC).
The role combines operational ownership and financial responsibility within delegated areas with the wider venue leadership, client partnership, people and commercial responsibilities.
The Assistant General Manager will help ensure that all catering services – from large-scale conferences and exhibitions to bespoke VIP events – are delivered to consistently high standards.
Working closely with the General Manager, client representatives, Levy stakeholders and Heads of Department, the role will drive operational excellence, develop people, improve the guest experience, identify commercial opportunities and support the continued development and improvement of the food and drink offer.
We are Levy
We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.
Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Ex Ce L London we bring experiences to life with passion and precision.
Our mission is to succeed the right way.
From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
- Assistant General Manager - The Role
- Operational Leadership & Delivery
- Take senior operational ownership for the day-to-day delivery of consistent and exceptional product quality and service standards across conferences, exhibitions, banqueting and other event styles.
- Ensure seamless coordination between kitchen, back-of-house and front-of-house teams and maintain consistently high standards of food quality, presentation and service.
- Drive a guest-focused culture through visible leadership, strong hospitality standards and a clear understanding of client and customer needs.
- Regularly monitor operational performance, staffing, presentation, quality and service standards across departments, taking action where standards are not achieved.
- Work with Compass procurement, third-party suppliers and contractors to underpin product quality, effective service delivery and cost-effective margins.
- Maintain strong brand standards across all areas of the operation and ensure consistent Levy signature culture.
- Use structured, regular communication and meetings with client representatives, Team Managers and Heads of Department to maintain clarity of expectations and delivery.
- Client & Stakeholder Relationship Management
- Build and maintain strong relationships with clients, event organisers and venue stakeholders to understand requirements, preferences and wider priorities.
- Collaborate with clients, sales and events teams to plan and execute successful events, meetings and functions.
- Represent Levy UK&I at SEC and Levy in client meetings and high-profile engagements.
- Proactively manage expectations, address concerns and resolve issues to ensure satisfaction, continuous improvement and repeat business.
- Support client initiatives and wider venue priorities, including relevant WITY and community engagement criteria.
- People Leadership & Development
- Lead, inspire and develop the permanent management team and wider catering team to ensure consistent and effective operational delivery.
- Ensure robust recruitment, sourcing and deployment plans exist to provide large volumes of casual workers against differing event requirements.
- Build and sustain a high level of team energy and engagement, focused on great food, hospitality, service excellence and accountability.
- Conduct regular performance reviews, talent management and succession planning activity against agreed and measurable performance objectives.
- Ensure effective two-way communication throughout the venue and recognise and celebrate success.
- Work closely with HR and Heads of Department to ensure complete and consistently effective adherence to legal and people obligations.
- Financial Management & Commercial Performance
- Support the General Manager and Location Accountant in delivering accurate and timely forecasts, budgets and P&L performance and operational cost control within delegated areas of responsibility.
- Maintain strong control of labour and operating costs, continually identifying more efficient ways of operating without compromising quality or service.
- Use data and performance reporting to identify opportunities for operational improvement, efficiency and growth.
- Review key performance and growth measures regularly, identifying opportunities and remedial actions and putting tactical plans in place.
- Identify and maximise revenue opportunities through upselling, innovative catering offers and increased spend per transaction.
- Ensure strong commercial understanding and awareness through Line Managers and their teams.
- Use operational and financial insight to support profitability, performance improvement and sustainable growth.
- Sales, Business Development & Product Development
- Support business growth by identifying opportunities to increase revenue and spend across the operation.
- Work closely with sales and marketing teams to promote catering services and strengthen relationships with key clients.
- Develop and maintain client relationships to secure repeat business and support long-term commercial partnerships.
- Liaise with culinary and marketing specialists to implement continuous product development and evolve the food and drink offer.
- Stay current with industry trends, technology and best practice to continuously innovate and elevate operational performance.
- Ensure menu development and delivery reflects dietary requirements, health and safety standards and Levy brand expectations.
- Quality Assurance & Guest Experience
- Ensure exceptional guest experiences across all events and consistently high standards of cleanliness, presentation, and service.
- Monitor client and guest feedback and ensure actions are taken to improve the experience.
- Establish and enforce quality control measures for food preparation, presentation and service delivery.
- Conduct regular operational reviews, inspections and service audits, implementing continuous improvement initiatives based on feedback and industry trends.
- What You'll Get In Return
- Competitive salary with bonus and full company benefits
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences and shape the future of hospitality.
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodaphone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues.
Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.
We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.
We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength
#J-18808-Ljbffr
Assistant General Manager | SEC in Glasgow employer: Levy
Levy UK & Ireland, part of Compass Group, is an exceptional employer that champions creativity and sustainability in the culinary arts. As a Retail Head Chef at the prestigious AELTC Wimbledon, you'll enjoy a vibrant work culture that prioritises individual growth, offering extensive benefits such as healthcare, generous leave, and professional development opportunities. Join a passionate team dedicated to delivering unforgettable experiences while making a positive impact on the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager | SEC in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Levy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Levy
Don't be shy about reaching out to Levy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager | SEC in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Levy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Levy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
