General Manager - Glasgow

At Levy, we're proud to be the official catering partner for The Scottish Event Campus. We pride ourselves on providing an exceptional customer experience for every visitor to the venue. The campus comprises of the SSE Hydro, the SEC Armadillo and the SEC Centre. The company enjoys an enviable reputation as one of Europe's most prestigious venues with the SSE Hydro consistently ranked in the top 3 busiest venues in the world by attracting over 1.1 million visitors each year.

About the role: A high-profile opportunity for a dynamic, senior, and inspirational hospitality professional with a passion for delivering exceptional food and beverage experiences. We're looking for a true 'people person' and committed 'foodie' - someone with rounded leadership skills, commercial acumen, and a sharp eye for consistency, quality, and innovation. As General Manager, you'll take full responsibility for developing and delivering a standout food and guest experience, setting the standard for excellence across every touchpoint. You'll oversee all aspects of catering service delivery, ensuring the highest standards of food quality, service, and client satisfaction are met and exceeded. Your leadership will be critical - not just in driving day-to-day performance, but in shaping the culture and capabilities of the team. Commercially accountable and operationally hands-on, you'll also play a key role in driving business growth, managing financial performance, and identifying new opportunities for innovation and improvement. Above all, you'll foster a positive, guest-focused working environment that supports excellence at every level.

Duties:

• Lead Strategic and Operational Planning: Collaborate closely with clients and stakeholders to define direction, drive innovation, and deliver high-impact hospitality strategies.
• Oversee Exceptional Service Delivery: Ensure consistent, high-quality food and service standards across all departments, championing guest experience and Levy's signature culture.
• Drive Client and Stakeholder Relationships: Build strong partnerships with clients, ensuring catering services meet evolving needs and align with wider initiatives.
• Inspire and Manage High-Performing Teams: Recruit, lead, and develop a passionate team, nurturing a positive culture with a strong focus on performance, training, and succession.
• Ensure Health, Safety & Compliance: Lead a strong HSE culture, ensuring compliance with legislation and best practice across all operations and venues.
• Deliver Financial Performance: Own venue P&L, budgets and cost controls, working with finance to maximise profitability and efficiency through data-led decisions.
• Drive Business Growth and Sales: Identify and convert new commercial opportunities, working with sales and marketing teams to grow revenue and repeat business.
• Champion Quality and Continuous Improvement: Oversee quality control, hygiene, and operational excellence - constantly refining processes based on data, trends, and guest feedback.

Who you are:

• Experienced Operational Leader: At least 5 years' senior-level experience in food & beverage, confidently managing diverse portfolios and large teams to deliver high standards and results.
• Strong Commercial Acumen: Proven P&L accountability and a strategic, commercially minded approach to driving performance and profitability.
• Client-Facing and Collaborative: Able to build credible relationships with clients, stakeholders, and internal teams, with the senior presence to influence and engage at all levels.
• People-Focused and Inspirational: Passionate about developing people, fostering high-performing teams, and creating a positive working culture.
• Hospitality and Food Passion: Naturally enthusiastic about food and service, with a flair for hospitality and a commitment to consistently great guest experiences.
• Change Leader: Experienced in leading projects and implementing change, with a structured yet agile approach to delivery.
• Resilient and Solutions-Oriented: Calm under pressure, adaptable to the unexpected, and quick to solve problems while maintaining focus and composure.
• Flexible and Communicative: Excellent communication skills, comfortable working evenings and weekends, and able to flex between leading from the front and supporting the team as needed.

Benefits:

• Healthcare & Wellbeing: Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
• Exclusive Perks & Discounts: Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
• Workplace Benefits: Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
• Leave & Family Support: 25 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby's 1st birthday, and a holiday purchase scheme.
• Career & Financial Support: Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.

Who are Levy? Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.

Why Join Us? At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual's unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all. We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.