At a Glance
- Tasks: Lead the Front Office team, ensuring top-notch guest service and smooth operations.
- Company: Milton Hill House, part of the Venues Collection, known for its welcoming atmosphere.
- Benefits: Live-in accommodation, healthcare perks, discounts, and competitive salary.
- Other info: Great career growth opportunities and ongoing training available.
- Why this job: Join a dynamic team and make a real difference in guest experiences.
- Qualifications: Experience in hotel reception and strong leadership skills required.
The predicted salary is between 24000 - 28000 £ per year.
Assistant Reception Manager Milton Hill House – Abingdon, Oxfordshire Full Time, Permanent
About The Role
We’re looking for an Assistant Reception Manager to join the Front Office team at Milton Hill House, part of the Venues Collection. This is a hands‑on operational role, supporting the effective day‑to‑day management of the Reception department, ensuring high standards of guest service, strong operational control, and a well‑organised department. The Assistant Reception Manager will support in overseeing Reception, including reservations and leisure membership administration, while leading the team on shift, maintaining standards, and supporting the Front Office Manager with the smooth running of the department.
Key Responsibilities
- Support the overall day‑to‑day running of the Front Office department
- Lead the Reception team on shift and act as the key point of support for team members during busy periods
- Deliver a high standard of guest service at all times, ensuring guests receive a warm, professional, and efficient experience
- Handling guest queries, complaints, and service recovery confidently and effectively
- Supporting billing accuracy, payment handling, room allocation, and daily reception procedures
- Booking and monitoring reservations, ensuring bookings are handled accurately and efficiently
- Supporting leisure membership administration, including enquiries, renewals, and record management
- Helping to maintain clear procedures, strong standards, and team organisation
- Assisting with induction, training, and ongoing team development
- Working closely with other departments to support a smooth guest journey and overall hotel operation
- Provide operational cover across reception and duty management shifts as required
- Carry out any other duties reasonably required in line with the needs of the business
Our Ideal Assistant Reception Manager Will
- Have previous experience in a hotel Front Office or Reception supervisory role
- Be confident leading a shift and supporting team members in a busy environment
- Have a strong understanding of Reception, Reservations, and guest service procedures
- Be confident handling complaints, problem‑solving, and making decisions on shift
- Have strong organisational skills and attention to detail
- Be comfortable managing both operational and administrative tasks
- Be proactive, reliable, and committed to high standards
- Be someone who leads visibly, supports the team well, and takes ownership of the department
Benefits
- Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare – Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts – up to 55% off cinema tickets
- Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts – Discounts with holiday companies such as TUI and Expedia
- Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Live‑in accommodation available
- Vodafone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BHs and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On‑going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
Front Office Supervisor: Guest Services Leader (Live-in) employer: Levy
Milton Hill House offers a vibrant and supportive work environment where team members are encouraged to grow and develop their skills in the hospitality industry. With a strong focus on employee wellbeing, including healthcare benefits, generous leave policies, and ongoing training opportunities, this role not only provides a chance to lead a dedicated team but also to thrive in a beautiful location in Oxfordshire. The live-in accommodation and various discounts further enhance the appeal of working here, making it an excellent choice for those seeking a rewarding career in guest services.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor: Guest Services Leader (Live-in)
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your guest service scenarios! Think about how you'd handle common situations like complaints or busy periods. Role-playing these scenarios can boost your confidence and help you shine during the interview.
✨Tip Number 3
Network, network, network! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that could give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Milton Hill House.
We think you need these skills to ace Front Office Supervisor: Guest Services Leader (Live-in)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to tailor your application to the role of Assistant Reception Manager. Highlight your relevant experience in hotel reception or guest services, and don’t forget to mention any leadership skills you have!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for key achievements and responsibilities to make it easy for us to read. We appreciate a well-organised application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Levy
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Reception Manager. Familiarise yourself with guest service standards, operational procedures, and how to handle complaints effectively. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll be leading a team during busy shifts. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlighting your ability to support and motivate others will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult guest or managing a busy shift. Think through your responses ahead of time, focusing on your problem-solving skills and how you maintain high standards under pressure. This will showcase your readiness for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
