At a Glance
- Tasks: Lead the floor team to deliver exceptional guest experiences in a vibrant café and wine bar.
- Company: Join The Conduit, a prestigious private members' club in Covent Garden.
- Benefits: Enjoy competitive salary, healthcare, 23 days holiday, and exclusive discounts.
- Other info: Opportunities for career progression and ongoing training in a dynamic environment.
- Why this job: Be part of a purpose-driven business shaping the future of hospitality.
- Qualifications: Experience in supervisory roles and a passion for hospitality.
The predicted salary is between 37800 - 37800 € per year.
We are looking for a Floor Manager to lead service on the floor and ensure the smooth, efficient and high-quality delivery of the guest experience at The Conduit - one of London’s leading private members’ clubs. This is a hands-on role, acting as the operational lead during service — managing flow, supporting the team and maintaining standards, while working closely with management to drive performance.
Birchwood at The Conduit, led by chef Will Devlin, is a brand-new cafe and wine bar that will bring a fresh, ingredient-led approach rooted in seasonality and sustainable sourcing. Expect bold, thoughtful dishes and a space designed for connection in the heart of Covent Garden.
Floor Manager – The Role- Take full ownership of the floor to ensure smooth, efficient service
- Lead and direct the team, managing pace, priorities, and service flow
- Stay visible on the floor, supporting staff and engaging with guests
- Deliver high-quality guest experiences and build strong relationships
- Handle guest feedback proactively and resolve issues effectively
- Lead, coach, and support front-of-house team members during service
- Run pre-service briefings and communicate key updates clearly
- Coordinate operations across FOH, kitchen, and bar to ensure readiness
- Support commercial goals through upselling, stock control, and labour efficiency
- Ensure compliance with health, safety, hygiene, and company standards while fostering a positive team culture
- Experience in a supervisory or floor management role
- Strong understanding of restaurant service and operations
- Confident leading a team in a fast-paced environment
- Excellent communication and organisational skills
- Passion for hospitality and guest experience
- Confident and decisive leader
- Strong organisational and multitasking skills
- Calm and solutions-focused under pressure
- Highly present and engaged on the floor
- Positive, proactive and team-oriented
The chance to be part of a prestigious Covent Garden members’ club with a global clientele. Be part of a purpose-driven business shaping the future of hospitality. Clear opportunities for career progression within a growing brand.
Benefits- Competitive salary package + TRONC
- Healthcare & wellbeing support (Medicash, Aviva Digicare - Free annual healthcare check, mental health, dental & optical)
- Gym discounts & wellness programmes
- 23 days holiday + bank holidays + your birthday off
- Paid meals on duty
- Pension & life assurance
- Ongoing training & development opportunities
- Exclusive discounts on travel, retail & entertainment
- VIP access to last-minute events and experiences
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits & day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
Join one of London’s leading private members’ clubs, where exceptional hospitality meets purpose, community, and creativity. At The Conduit, we bring together a diverse, global membership of entrepreneurs, creatives, and industry leaders within a beautifully designed, members-only environment. Our club is known for delivering premium food, drink, and personalised service in a setting that champions sustainability, inclusivity, and meaningful connection. We are redefining what a private members’ club can be — combining exceptional hospitality with a mission to drive positive social and environmental impact.
Floor Manager - Birchwood at The Conduit employer: Levy
At The Conduit, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions sustainability and inclusivity in the heart of Covent Garden. As a Floor Manager, you'll enjoy a competitive salary, comprehensive benefits including healthcare and wellness support, and clear pathways for career progression within a purpose-driven environment. Join us to be part of a dynamic team dedicated to delivering outstanding guest experiences while making a positive social impact.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - Birchwood at The Conduit
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Conduit and soak up the atmosphere. Familiarise yourself with the space, the vibe, and even the menu. This will not only help you feel more confident but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former staff on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for you. This insider knowledge can give you an edge during your interview.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to floor management and guest experience. Role-play with a friend or family member to get comfortable with your responses and showcase your leadership skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at The Conduit. Don’t forget to highlight your passion for hospitality and how you can contribute to our mission!
We think you need these skills to ace Floor Manager - Birchwood at The Conduit
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your commitment to delivering exceptional guest experiences. We want to see how you connect with guests and create memorable moments.
Tailor Your Application:Make sure to customise your application to reflect the role of Floor Manager at Birchwood. Highlight your supervisory experience and any relevant skills that match the job description. We appreciate when candidates take the time to align their background with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Conduit!
How to prepare for a job interview at Levy
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with The Conduit and its unique offerings. Research Birchwood’s menu and the club's ethos around sustainability and community. This will show your genuine interest and help you connect your experience to their values.
✨Demonstrate Leadership Skills
As a Floor Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service flow. Be ready to discuss how you can motivate and support staff during busy service times.
✨Engage with Guest Experience Scenarios
Think about how you would handle various guest interactions, especially challenging ones. Prepare to discuss specific situations where you’ve turned a negative experience into a positive one. This will highlight your problem-solving skills and commitment to high-quality service.
✨Showcase Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share what excites you about working in a fast-paced environment like The Conduit and how you plan to contribute to creating memorable experiences for guests. Your passion can set you apart from other candidates.
