At a Glance
- Tasks: Lead retail operations and ensure top-notch service during match days and events.
- Company: Join the dynamic team at Charlton Athletic FC, a hub of heritage and community.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and meals on duty.
- Other info: Join a diverse team committed to sustainability and creating unforgettable guest moments.
- Why this job: Be part of an iconic stadium experience while driving sales and service excellence.
- Qualifications: Experience in retail management and a passion for delivering exceptional customer service.
The predicted salary is between 36000 - 36000 £ per year.
Deputy Retail Manager - Charlton Athletic FC, London | Full-Time / Permanent £36,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're looking for a dynamic, hands-on Deputy Retail Manager to join the collaborative team at Charlton Athletic Football Club - an iconic stadium with a strong blend of heritage and community that offers the ideal environment for entertaining football and first-class food.
As Deputy Retail Manager you'll play a key role in effective running of fast-paced retail units across Charlton Athletic FC's stadium. In collaboration with the Head of Operations, you will effectively manage the sale of liquor and food across various outlets, and ultimately drive sales, maintain high service standards, and ensure seamless retail operations during all match days and live events!
Deputy Retail Manager - The role:
- Lead end-to-end concessions operations, ensuring timely ordering, stock control, scheduling, and seamless service delivery.
- Drive revenue growth and spend-per-head performance while maintaining strict control of costs, waste, and production.
- Analyse COS, labour spend, stock variances, and profitability metrics to support commercial decision-making.
- Manage labour planning, forecasting, and rota optimisation to balance service excellence with budget targets.
- Ensure full compliance with health and safety regulations.
Deputy Retail Manager - Charlton employer: Levy
At Levy, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and innovation. As a Deputy Retail Manager at Charlton Athletic FC, you'll enjoy competitive benefits including healthcare, wellbeing support, and generous annual leave, all while working in a dynamic environment that celebrates community and heritage. With ample opportunities for professional growth and a commitment to sustainability, joining our team means being part of a passionate group dedicated to creating unforgettable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Retail Manager - Charlton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Levy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Levy
Don't be shy about reaching out to Levy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Retail Manager - Charlton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Levy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Levy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
