At a Glance
- Tasks: Lead the planning and delivery of high-profile conferences and events at Excel London.
- Company: Join Levy, a leader in world-class hospitality at iconic venues.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Fast-paced role with opportunities for growth and no two days alike.
- Why this job: Be part of a collaborative team delivering large-scale events with global impact.
- Qualifications: Experience in event operations and strong leadership skills required.
The predicted salary is between 38000 - 38000 £ per year.
Location: Excel London. Salary: up to £38000.
Role Overview
Levy delivers world-class food, drink, and hospitality experiences at some of the most iconic venues in the UK and Ireland. At Excel London, one of Europe’s largest and busiest exhibition and conference centres, we operate at exceptional scale, pace, and complexity. We are seeking an experienced Conference & Events Operations Manager to join our established team of 8 Conference & Events Operations Managers, collectively responsible for the seamless planning and delivery of high‑profile conferences, exhibitions, banqueting, and live events. This role is pivotal in ensuring operational excellence, outstanding guest experience, and strong client relationships across a diverse and fast‑moving event portfolio.
Key Responsibilities
- Event Delivery & Operations
- Lead the end‑to‑end operational delivery of conferences, exhibitions, and events within Excel London.
- Act as the operational lead on assigned events, ensuring all food & beverage services are delivered to Levy’s high standards.
- Work collaboratively within the wider team of 8 Operations Managers to ensure consistency, flexibility, and shared best practice across the venue.
- Client & Stakeholder Management
- Build strong relationships with clients, organisers, venue partners, and internal stakeholders.
- Represent Levy as the primary operational contact for events, managing expectations and delivering solutions in a high‑pressure environment.
- Collaborate closely with Sales, Culinary, Logistics, People & Culture, and Finance teams.
- Team Leadership
- Lead, motivate, and support large, multi‑skilled operational teams during event delivery.
- Ensure effective briefing, deployment and supervision of teams to meet service, safety and performance standards.
- Support the development and engagement of colleagues, contributing to a positive and inclusive team culture.
- Commercial & Financial Performance
- Deliver events in line with agreed budgets, margins and forecasts.
- Identify opportunities to enhance guest experience while driving efficiency and commercial performance.
- Ensure accurate cost control, labour planning and post‑event reconciliation.
- Health, Safety & Compliance
- Ensure all events are delivered in full compliance with food safety, health & safety and licensing regulations.
- Champion Levy’s standards, policies and procedures at all times.
Essential Skills & Experience
- Proven experience in conference, events or large‑scale hospitality operations.
- Experience managing high‑volume, complex events in a fast‑paced environment.
- Strong leadership skills with the ability to manage and inspire large teams.
- Excellent organisational, communication and stakeholder management skills.
- Commercially aware with strong operational problem‑solving ability.
- Flexible approach to working hours, including evenings and weekends.
Desirable
- Experience working within a major venue, convention centre or large event space.
- Knowledge of large‑scale catering operations and logistics.
- IOSH, food safety or hospitality management qualifications.
Why Join Levy at ExCeL London?
- Work at one of Europe’s most prestigious and dynamic event venues.
- Be part of a collaborative, experienced team of 8 Conference & Events Operations Managers.
- Deliver iconic, large‑scale events with global reach.
- Career development opportunities within Levy and Compass Group.
- A fast‑paced, high‑energy environment where no two days are the same.
Conference and Events Operations Manager - Excel London employer: Levy
Levy at ExCeL London is an exceptional employer, offering a vibrant work culture where collaboration and innovation thrive. As part of a dedicated team, you will have the opportunity to lead high-profile events in one of Europe’s largest venues, while benefiting from career development opportunities and a dynamic environment that ensures no two days are the same.
StudySmarter Expert Advice🤫
We think this is how you could land Conference and Events Operations Manager - Excel London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Levy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Levy
Don't be shy about reaching out to Levy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Conference and Events Operations Manager - Excel London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Levy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Levy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
