At a Glance
- Tasks: Support staffing for exciting live events and ensure exceptional guest experiences.
- Company: Join The Jockey Club Experiences, a leading events and hospitality business.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and meals on duty.
- Other info: Dynamic role with opportunities for growth and travel to live race days.
- Why this job: Kickstart your career in the vibrant events industry with a supportive team.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 30000 - 30000 £ per year.
People Operations Officer - The Jockey Club Experiences - Based at Cheltenham Racecourse supporting Exeter/ Wincanton | Full-Time / Permanent
£30000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We are seeking a People Operations Officer, based at Cheltenham Racecourse, to support the labour plan and HR service across Jockey Club Experiences Exeter and Wincanton Racecourses.
This is an entry level opportunity for someone looking to work within the events industry who also has a keen interest in people.
About The Role
- Drive and deliver the staffing requirements for events across Exeter and Wincanton Racecourses, ensuring all workforce needs are effectively planned and fulfilled.
- You’ll play a key role in ensuring the right people are in place, trained to a high standard and ready to deliver exceptional guest experiences.
- This is a varied, hands‑on role where you’ll work closely with operational teams to support recruitment, performance and employee experience across multiple venues.
- Support with rota planning, forecasting and labour cost control.
- Assisting with payroll processes ensuring accuracy and deadlines are met.
- This position is based at Cheltenham Racecourse, however regular travel to Exeter and Wincanton for live race days is essential.
You will also be required to support race days at Cheltenham and other Southwest / Jockey Club locations as the business demands.
- Why Joins Us
- Work at exciting live events.
- Be a part of a supportive, high-energy team.
- Grow your career in a leading events and hospitality business.
Key Responsibilities
- Assist with the planning and management of staffing levels to meet event and operational needs.
- Recruit, onboard and train casual staff.
- Build and maintain a reliable pool of event staff.
- Support talent attraction and retention initiatives.
- Ensure people compliance (Right to work checks).
- Support managers with employee relations matters by acting as the first point of contact on race days for staff related queries.
- Build key relationships with General Managers, Heads of departments, the wider home team and client partners.
- Encourage employee engagement and development.
- Promote a positive, inclusive and high performing team culture.
- Support health & safety initiatives and maintain high standards across site.
- Promote a culture of safety and accountability.
- What We’re Looking For
- A confident communicator who builds strong relationships at all levels.
- Highly organised with the ability to manage multiple priorities.
- Strong administrative and IT skills.
- Proactive, solution focused and adaptable.
- Ability to influence and support others effectively.
- Full UK driving licence (essential)
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.
We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.
We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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People Operations Officer - The Jockey Club Experiences in Cheltenham employer: Levy
Levy is an exceptional employer, offering a vibrant work culture at The Kia Oval in London where teamwork and innovation thrive. With a competitive salary of £31,000, comprehensive healthcare, wellbeing support, and generous annual leave, employees are encouraged to grow and develop their skills in a supportive environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Officer - The Jockey Club Experiences in Cheltenham
✨Utilise University Career Services
If you're fresh out of uni, your first stop should be the career services at your school. They often have partnerships with local businesses, including companies like Levy, which can open doors for entry-level HR positions.
✨Get Involved in HR Communities
Join communities related to human resources on platforms like LinkedIn or Facebook. Engage in discussions, share insights, and connect with HR professionals. Some of these groups might even have job postings specifically looking for entry-level candidates!
✨Attend Job Fairs and Networking Events
Keep an eye out for job fairs, especially those focusing on HR roles. Events at universities or local chambers of commerce can be goldmines for entry-level positions. Don't forget to come prepared with a few great questions to impress recruiters from companies like Levy!
✨Showcase Your Personality
In HR, personality and culture fit are key. When you get the chance, maybe through informal chats or interviews, let your genuine self shine through. After all, you're in the business of people, and companies like Levy want to see that you fit into their team!
We think you need these skills to ace People Operations Officer - The Jockey Club Experiences in Cheltenham
Some tips for your application 🫡
Show Off Your People Skills:In HR, it’s all about connecting with people! Make sure your CV highlights any experience where you’ve dealt with others, whether it’s through previous jobs, volunteering, or even group projects in uni. This shows that you’re not just about the paperwork, but are also eager to interact and engage with those around you.
Tailor Your Language:Using the right buzzwords can make a big difference. Sprinkle in phrases like 'conflict resolution', 'team dynamics', or 'employee engagement' in your application. This will show that you understand the HR world and that you’re ready to dive into the complexities of human relationships in the workplace.
Express Your Eagerness to Learn:As an entry-level candidate, highlight your motivation to grow in the HR field. In your cover letter, mention your interest in learning about recruitment processes, employee development, or workplace culture. Employers want to see that you’re ready to soak up knowledge and contribute to their team.
Research Company Culture:Take the time to understand the HR culture at Levy. In your application, reflect on their values and mission, showcasing how you align with them. This adds a personal touch and shows that you’ve done your homework, making your application stand out even more!
How to prepare for a job interview at Levy
✨Show Your People Skills
In HR, people skills are key, so be ready to chat about your past experiences working with teams or managing conflicts. Share examples that really highlight your emotional intelligence and ability to empathise with others—this will impress those interviewers at Levy.
✨Brush Up on HR Tech Tools
Familiarise yourself with popular HR software like BambooHR or Workday, because you might get asked about your experience with tools that help manage employee data. Even as an entry-level candidate, showing you're proactive about learning the tech aspects can set you apart at Levy!
✨Be Prepared to Discuss Policies
Expect questions about HR policies, especially those related to recruitment and employee relations. Give thoughtful answers that demonstrate your understanding of HR practices, and don’t shy away from discussing how you'd approach certain scenarios—this shows you're ready to dive into the role.
✨Demonstrate Your Eagerness to Learn
Since this is an entry-level role, make sure you convey your motivation and willingness to learn. Talk about any relevant coursework or volunteer experiences that have prepared you for a career in HR. Showing a genuine desire to grow within the industry can leave a positive impression on the interviewers at Levy.
