At a Glance
- Tasks: Plan and coordinate exciting events at Cheltenham Racecourse, ensuring unforgettable experiences.
- Company: Join The Jockey Club Experiences, part of the world’s largest catering company.
- Benefits: Enjoy a competitive salary, healthcare, 23 days leave, and amazing perks.
- Other info: Great opportunities for career growth and professional development.
- Why this job: Be part of a vibrant team creating memorable events in a dynamic environment.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 30000 £ per year.
£30,000 + excellent benefits including healthcare, wellbeing support, 23 days annual leave + bank holidays, life assurance, meals on duty, and more.
Purpose Of The Job
The primary objective of the role is to provide an effective liaison between the entire sales process and the end customer through effective administration and customer service techniques. Support and coordinate all bookings confirmed by the reactive sales team. Finance responsibilities include billing clients for final payments, chasing deposits, and managing on‑day expenditure on the CRM system. Manage all venue show‑rounds, coordinating and communicating across the venue. Proactively upsell and exceed customer expectations after show‑rounds. Ensure highest standards of accurate and timely customer, staff and management information. Accomplish all sales administration effectively and accurately for seamless handover to the operations team. Maximise revenue for the venue through outstanding customer service and development of client, venue and internal relationships. Ensure correct invoice and payment processes at venue are adhered to accurately.
Key Responsibilities
- Owner of the BEO/function sheet process on venue and accurate completion for all events.
- Capture all revenue opportunities and work to achieve confirmed business from all opportunities.
- Maintain daily liaison plan with relevant proactive, reactive sales and operational team members.
- Handle all correspondence received via email or telephone.
- Input relevant information correctly within the system for measurement of results in accordance with SOP’s / Levy Signatures.
- Keep the sales team, whether onsite or in Parklands, informed of the guest experience following the event for relevant follow‑up.
- Go‑to person at venue level for sponsors and client requests.
- Operate safely and securely all operational activities on behalf of stakeholders.
- Apply all legislative and venue operational procedures and standards to provide a consistent and safe service for employees and customers.
- Always be polite, professional and friendly with customers, clients and colleagues.
- Pursue opportunities to develop our service.
- Encourage continuous improvement and innovation; seek ways to improve work activities and promote efficiencies.
- Assist colleagues willingly and positively, including assisting with other duties as required.
- Attend relevant training sessions and meetings.
- Promote venue facilities and maintain a positive company image.
- If relevant, manage the client online booking tool and the client account/bookings with the ops team.
Operational Excellence
- Know and meet legal and company requirements for fire, safety, health and hygiene.
- Report health and safety issues to your line manager, including all accidents and near misses.
- Promote good safety habits and methods of work.
- Co‑ordinate commercial, corporate and private conferences and events.
- Attend the weekly operation meeting and hold collation of completed work orders, floor plans and monthly schedules for the operational C&E meeting.
- Book miscellaneous event requirements and raise purchase orders.
- Provide administrative support to the operations department including producing signage, event menus, table plans, place cards, etc.
- Provide relevant and pertinent information to the accounts team in a timely manner.
- Collect deposit payments and ensure they are within the new payment plans and Terms and Conditions.
What You’ll Get in Return
Competitive salary with bonus and full company benefits. 23 days’ annual leave plus bank holidays, birthday off, and a holiday purchase scheme. Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments). Mental health support: 24/7 Employee Assistance Programme. Family benefits: Enhanced maternity, paternity and adoption leave. Additional leave after returning from maternity leave, day off for baby’s first birthday, enhanced family leave. Perks & discounts: Shopping, entertainment and travel discounts, 20 % off Nuffield Health, 10 % off PureGym memberships. Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products. Development opportunities: Professional subscriptions, ongoing training and structured career pathways. Meals on duty included.
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality. As part of Compass, you’ll help feed people, fuel progress and forge connections across about 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.
Event Planner - Cheltenham Racecourse - The Jockey Club Experiences employer: Levy
The Jockey Club Experiences at Cheltenham Racecourse offers a dynamic and inclusive work environment where creativity and innovation thrive. With competitive salaries, comprehensive benefits including healthcare and wellbeing support, and ample opportunities for professional development, employees are empowered to grow their careers while contributing to unforgettable events. Join a team that values individuality and fosters a culture of collaboration, making it an exceptional place to work in the heart of the UK's vibrant hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Event Planner - Cheltenham Racecourse - The Jockey Club Experiences
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Levy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Levy
Don't be shy about reaching out to Levy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Event Planner - Cheltenham Racecourse - The Jockey Club Experiences
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Levy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Levy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
