At a Glance
- Tasks: Lead retail operations at Charlton Athletic FC, ensuring top-notch service and driving sales.
- Company: Join Levy, a leading hospitality partner known for unforgettable guest experiences.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and more perks.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be part of an iconic football club and make a real impact on fan experiences.
- Qualifications: Experience in high-volume food service and strong leadership skills required.
The predicted salary is between 36000 - 36000 £ per year.
We’re looking for a dynamic, hands‑on Deputy Retail Manager to join the collaborative team at Charlton Athletic Football Club – an iconic stadium with a strong blend of heritage and community that offers the ideal environment for entertaining football and first‑class food.
As Deputy Retail Manager you’ll play a key role in the effective running of fast‑paced retail units across Charlton Athletic FC’s stadium. In collaboration with the Head of Operations, you will effectively manage the sale of liquor and food across various outlets, and ultimately drive sales, maintain high service standards, and ensure seamless retail operations during all match days and live events.
The role:
- Lead end‑to‑end concessions operations, ensuring timely ordering, stock control, scheduling, and seamless service delivery.
- Drive revenue growth and spend‑per‑head performance while maintaining strict control of costs, waste, and production.
- Analyse COS, labour spend, stock variances, and profitability metrics to support commercial decision‑making.
- Manage labour planning, forecasting, and rota optimisation to balance service excellence with budget targets.
- Ensure full compliance with health & safety, food hygiene, Challenge 25, PCI DSS, and profit protection procedures.
- Build, coach, and develop high‑performing teams through recruitment, training, performance management, and succession planning.
- Deliver engaging team briefings and communicate operational strategy to maximise performance and customer satisfaction.
- Resolve operational challenges proactively, manage customer feedback effectively, and maintain exceptional service standards.
- Identify and implement new products, service styles, and business opportunities to drive growth and enhance the guest experience.
- Collaborate with clients and stakeholders to support sustainability, community engagement, and wider business objectives.
What We’re Looking For:
- A background in a managerial/supervisory high‑volume quality food service and/or conference and event catering.
- The ability to demonstrate the development of financial controls, forecasting and commercial modelling.
- Experienced in leading a team, delivering great food and a superior customer experience.
- Excellent communication skills and ability to engage stakeholders effectively.
- Strong IT skills.
- Sound knowledge and ability to manage all aspects of Health, Safety, and Food Safety in a food service environment.
- A strong commercial acumen and outstanding skills to increase sales and profitability within all areas of the business.
- A motivational leader with the ability to inspire people at all levels.
- Fully flexible and willing to adapt to ever‑changing environments.
What You’ll Get In Return:
- Competitive salary and full company benefits.
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave.
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships.
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
- Meals on duty included.
Why join us?
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences – and shape the future of hospitality.
Deputy Retail Manager - Charlton Athletic FC employer: Levy
At Levy UK & Ireland, part of Compass Group, we pride ourselves on being an exceptional employer that champions inclusivity and personal growth. As a Deputy Retail Manager at Charlton Athletic FC, you'll enjoy a vibrant work culture within an iconic stadium, competitive benefits including healthcare and generous leave, and ample opportunities for professional development in a dynamic hospitality environment. Join us to elevate guest experiences while making a positive impact on the community and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Retail Manager - Charlton Athletic FC
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Levy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Levy
Don't be shy about reaching out to Levy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Retail Manager - Charlton Athletic FC
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Levy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Levy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
