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- Tasks: Lead retail and beverage operations at Edgbaston Cricket Ground, ensuring top-notch service and customer satisfaction.
- Company: Join Levy UK & Ireland, a leader in hospitality and catering.
- Benefits: Enjoy a competitive salary, healthcare, 23 days leave, and more perks.
- Why this job: Be part of an exciting team creating unforgettable experiences at iconic events.
- Qualifications: Experience in high-volume catering and strong leadership skills required.
- Other info: Great opportunities for career growth and personal development.
The predicted salary is between 36000 - 54000 ÂŁ per year.
Full‑time / Permanent
Up to ÂŁ45,000 plus excellent benefits including healthcare, wellbeing support, 23 days annual leave plus bank holidays, life assurance, meals on duty, and more.
As the Head of Retail and Beverage at Edgbaston Cricket Stadium, you will be pivotal in orchestrating the seamless delivery of top‑tier catering services to patrons, in collaboration with Levy UK & I. Your role encompasses meticulous planning, execution and supervision of all public GA catering operations, guaranteeing alignment with organisational benchmarks and exceeding client anticipations. Your core responsibilities revolve around:
- Optimising operational processes
- Adeptly leading staff
- Fostering unparalleled customer experiences
- Safeguarding financial soundness of a ÂŁ3.2m revenue
- Upholding regulatory compliance standards
Operational Excellence:
- Line manage the retail and cellar team, setting performance expectations and driving accountability.
- Provide first class non‑match day and match day retail, bar, third party concessions operations.
- Champion HSE within the unit and lead by example, ensuring compliance with all regulations and statutory and legal requirements, including health and safety matters.
- Set quality and operational standards.
- Establish excellent relationships with clients, contractors and other departments.
- Manage and develop relevant personnel, providing inspiration and leadership to deliver exceptional service.
- Review performance and optimise sales and profitability to ensure delivery of departmental financial targets.
- Demonstrate full alignment with the Levy and client vision and values.
- Optimise staffing levels at events to meet the highest levels of customer service and maximise profitability.
- Liaise with 3rd party suppliers and contractors to underpin effective service delivery and product quality.
- Remain continually aware of the customer journey, pressure points and opportunities to observe, capture and act on client and customer feedback.
- Review wastage with the culinary and cellar teams, identifying opportunities to control, educate and reduce to support overall GP% targets.
- Adhere to statutory, legal and company policy requirements for health & safety, food hygiene, licensing laws, employment law, fire regulations, sales of goods/trade description, personnel/HR procedures.
- Ensure all operational areas are risk‑assessed, compliant and operate to Compass/Levy policy.
- Own the operational planning cycle, including capacity modelling, queue‑flow planning, technology optimisation and delivery coordination with logistics, cellar and culinary teams.
- Collaborate cross‑departmentally to deliver innovation, efficiencies and continuous improvement.
Staff Management And Learning And Development:
- Serve as site lead for stock integrity across all Retail & Beverage operations.
- Implement stock protection strategies aligned to Compass profit protection standards.
- Work with the Cellar Manager and Logistics Manager to oversee smooth running of the department.
- Ensure all new team members are inducted, trained and developed to achieve the highest levels of efficiency within the operation and customer service.
- Engender good staff, customer and client relations.
- Ensure all staff are promptly trained in all areas of food hygiene and health and safety.
- Identify employees with potential for development and promotions within the operation and give appropriate training opportunities.
- Actively support the team’s learning and development plans.
- Provide tailored feedback to direct reports to ensure their continued growth.
- Foster a culture of high performance, teamwork and inclusion in line with Levy and Edgbaston values.
- Address underperformance promptly using a structured and fair performance framework.
Quality Control And Customer Service:
- Monitor food and beverage quality throughout the catering process, addressing issues promptly to maintain high standards of taste, presentation and hygiene.
- Monitor food safety throughout the service operation and set up, ensuring all HACCP processes within your control are adhered to and risks are mitigated.
- Interact with customers to understand their needs and preferences, ensuring a personalised and memorable dining experience.
- Handle customer complaints and inquiries with professionalism and efficiency, resolving issues to their satisfaction and upholding the venue’s reputation.
Financial Management:
- Monitor labour, consumables and operating costs, ensuring delivery against financial targets.
- Investigate variances and provide operational plans to the General Manager to mitigate them.
- Analyse stock performance, waste, yield and margin to drive GP% improvements.
- Ensure all purchasing is done through approved Compass suppliers.
- Ensure stock on‑site is kept safe in line with the profit protection policy.
- Ensure all financial administration within your area is completed timely.
- Influence and contribute to pricing strategy to maximise revenue and value perception.
Compliance And Risk Management:
- Lead all compliance activity for Retail & Beverage, ensuring full adherence to health & safety, food safety, licensing, trade descriptions and employment law.
- Conduct scheduled and ad‑hoc safety walks, document actions and drive resolution.
- Hold accountability for alcohol licensing compliance, staff training, Challenge 25, refusal logs and responsible service.
- Ensure business continuity plans and contingency procedures are tested and understood by your team.
- Stay abreast of industry trends and best practices in catering operations, incorporating innovations to enhance efficiency and quality.
What We’re Looking For:
- Proven experience in a high‑volume catering environment, in a high‑volume venue or event environment.
- Demonstrable leadership of large teams, including managers and supervisors.
- Proven expertise in stock control, financial governance and operational risk management.
- Advanced understanding of POS, stock system and digital stock management tools.
- Strong understanding of licensing law, food hygiene legislation and H&S compliance.
- Flexibility to work evenings, weekends and holidays as required by event schedules.
What You’ll Get In Return:
- Competitive salary with bonus and full company benefits.
- 23 days annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: 2 days additional leave after returning from maternity leave.
- Day off for your baby’s first birthday.
- Enhanced family leave.
- Perks & discounts: Shopping, entertainment, and travel discounts.
- 20% off Nuffield Health and 10% off PureGym memberships.
- Financial wellbeing: Pension scheme.
- Life Assurance.
- Preferred rates on salary finance products.
- Development opportunities: Professional subscriptions.
- Ongoing training and structured career pathways.
- Meals on duty included.
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Head Of Retail And Beverage- Edgbaston in Birmingham employer: Levy
Contact Detail:
Levy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Retail And Beverage- Edgbaston in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in retail and beverage management, and how you can bring operational excellence to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Head Of Retail And Beverage- Edgbaston in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Retail and Beverage role. Highlight your leadership experience, financial management skills, and any relevant catering or hospitality background to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your values align with ours at StudySmarter. Be specific about what excites you about working at Edgbaston Cricket Ground.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've optimised operations or improved customer experiences in previous roles. We love seeing tangible results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Levy
✨Know Your Stuff
Before the interview, dive deep into the role of Head of Retail and Beverage. Familiarise yourself with the key responsibilities like operational excellence and financial management. Understanding the specifics of catering operations at a high-volume venue will show your passion and preparedness.
✨Showcase Your Leadership Skills
This role requires strong leadership, so be ready to discuss your experience managing large teams. Prepare examples of how you've inspired staff, handled underperformance, and fostered a culture of high performance. Highlighting your ability to lead by example will resonate well.
✨Customer Experience is Key
Since this position revolves around delivering exceptional customer experiences, think of instances where you’ve gone above and beyond for customers. Be prepared to discuss how you would optimise the customer journey and handle complaints effectively.
✨Be Financially Savvy
Understanding financial governance is crucial for this role. Brush up on your knowledge of stock control, waste management, and profitability strategies. Be ready to discuss how you’ve previously managed budgets and driven financial improvements in your past roles.
