At a Glance
- Tasks: Lead a team to deliver exceptional food and drink services at exciting events.
- Company: Join Levy, a visionary partner in hospitality with a focus on people and the planet.
- Benefits: Enjoy competitive salary, 23 days' leave, healthcare perks, and discounts.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be the face of unforgettable experiences and make a real impact in hospitality.
- Qualifications: Experience in retail or hospitality, strong leadership, and customer service skills.
The predicted salary is between 30000 - 32450 £ per year.
We are Levy, a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events, we bring experiences to life with passion and precision. Our mission is to succeed the right way, using insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
ROLE PURPOSE:
The overall purpose of the role of Food & Beverage Lead at Levy is hands-on and primarily retail-focused to ensure the smooth operation and success of events held at the venue. As the face of the designated area(s) within the venue, the Food & Beverage Lead plays a crucial role in providing exceptional customer experiences to all visitors. The primary responsibility is to lead a team of staff members in delivering food and drink services in accordance with event instructions, including serving customers and clients, managing sales, and ensuring compliance with relevant regulations.
In addition to overseeing day-to-day operations, the Food & Beverage Lead is expected to embody the CARE mantra and uphold key behaviours such as teamwork and collaboration, fostering a positive work environment where staff members are encouraged to excel. Ultimately, the Food & Beverage Lead plays a pivotal role in delivering a seamless and memorable experience for every guest.
KEY RESPONSIBILITIES:
- Leadership: Provide effective leadership to a team of staff members, including training, coaching, and supervision to ensure high performance and productivity levels.
- Operations: Oversee the smooth operation of food and drink services, ensuring that all tasks are carried out efficiently and in accordance with event instructions.
- Customer Service: Maintain a strong focus on delivering exceptional customer experiences to all visitors and guests.
- Service Delivery: Manage the sale and service of food, beverages, and merchandise, ensuring accuracy in transactions and compliance with relevant regulations.
- Team Collaboration: Foster a positive and collaborative work environment among team members, encouraging open communication and teamwork.
- Health and Safety: Adhere to health and safety protocols, ensuring the safety and well-being of staff members, customers, and visitors.
- Performance Management: Monitor team performance and conduct regular performance evaluations, providing constructive feedback and coaching.
- Compliance and Regulations: Ensure compliance with all relevant regulations, licensing requirements, and company policies.
- Continuous Improvement: Identify opportunities for process improvements and efficiency enhancements within the team and across operations.
PERSON SPECIFICATION:
- Experience: Previous experience in a retail and/or hospitality or events-related role is desirable.
- Leadership Skills: Strong leadership abilities, with the capacity to motivate and inspire team members.
- Communication: Excellent communication skills, both verbal and written.
- Customer Focus: A genuine passion for delivering outstanding customer experiences.
- Flexibility: Highly adaptable and able to work in a fast-paced environment.
- Teamwork: A collaborative mindset with the ability to work effectively as part of a team.
- Attention to Detail: Meticulous attention to detail with the ability to maintain high standards.
- Initiative: Proactive and self-motivated, with the ability to take initiative and problem-solve effectively.
- Compliance: Knowledge of relevant regulations and standards.
- Alignment with Levy Values: Shares and embodies the values and mission of Levy.
What you'll get in return:
- Competitive salary and full company benefits.
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: Enhanced maternity, paternity, and adoption leave.
- Perks & discounts: Shopping, entertainment, and travel discounts.
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
- Meals on duty included.
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
F&b Lead - Birmingham employer: Levy
Levy UK & Ireland is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and individual growth. As part of the world’s largest catering company, employees benefit from competitive salaries, comprehensive healthcare, and extensive development opportunities, all while contributing to memorable guest experiences at iconic venues in Birmingham. Join a passionate team dedicated to excellence and sustainability, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land F&b Lead - Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Levy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Levy
Don't be shy about reaching out to Levy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&b Lead - Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Levy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Levy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
