At a Glance
- Tasks: Provide first-line support for business systems and assist with data handling.
- Company: Join Levy, part of Compass Group, delivering legendary experiences in hospitality.
- Benefits: Competitive salary, flexible hours, and a commitment to sustainability and diversity.
- Other info: Opportunity to work at iconic venues and grow your career in a dynamic team.
- Why this job: Be the go-to person for system support and make a real impact in a vibrant environment.
- Qualifications: Strong computer skills, excellent communication, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Reports to: General Manager
Location: NEC
Sector: Levy UK&I
Overview
Levy is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK and Ireland, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our ambition is continued growth across the UK and continental Europe. At the core of what we do is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating bespoke legendary experiences at our venues.
Role Purpose
Act as the first point of contact for Business Systems support across Group venues, providing confident day‑to‑day system assistance, administration, and data handling. Maintain core systems to enable accurate management information and efficient operations, ensuring sensitive personal data is handled securely and in line with policy.
Key Responsibilities
- Support & Incident Management: Serve as first‑line support for system queries; triage, resolve, or elevate issues promptly while maintaining clear communications with stakeholders. Provide user guidance on system use; contribute to how‑to notes and quick guides.
- Systems Administration: Maintain and configure core business systems under the direction of the Manager to ensure reliability and quality outputs. Produce regular management information to aid and improve operational activity.
- Data Protection & Governance: Handle sensitive personal data in secure environments in accordance with company policies and procedures.
- Operational Support: Complete refunds and reporting across payment systems; keep accurate records. Provide stocktake process and administrative support to operational teams.
- Administration & Delivery: Manage day‑to‑day administrative requirements and support delivery of departmental standards and deadlines.
Skills And Experience
- High level of computer literacy with Microsoft Office and business systems.
- Strong organisation and time management; proactive, flexible, and able to self‑manage.
- Excellent customer care and teamwork; confident written and verbal communicator with discretion.
- Applies knowledge to a variety of standard day‑to‑day activities, knowing when to refer to others; accountable for individual results and impact on the work group.
- Interprets client needs and offers assistance on standard practical issues; understands key business practices related to own area.
- There is a requirement to be flexible, due to the needs of the business; you will be required to work occasional weekends and evenings.
Person Specification
- Computer literate to high level with Microsoft Office & other systems.
- Experience of maintaining and configuring systems.
- Excellent attention to detail whilst working at pace.
- Experience of producing high quality management information.
- Good time management and organisational skills, with a proactive and flexible approach.
- Able to self‑manage.
- Demonstrates excellent customer care and team working skills.
- Good communicator, both written and verbal to all levels – with ability to exercise discretion when required.
- Experience of delivery day‑to‑day systems training.
Business Systems Advisor I NEC - Maternity Cover in Birmingham employer: Levy
Levy UK&I is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture within the dynamic catering sector. With a commitment to sustainability and diversity, team members enjoy opportunities for professional development while contributing to legendary experiences at prestigious venues. The company also ensures competitive pay, including the Real Living Wage, fostering an inclusive environment where every individual can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Advisor I NEC - Maternity Cover in Birmingham
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Business Systems Advisor I NEC - Maternity Cover in Birmingham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Levy
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Levy. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
