Business Systems Advisor I Nec - Birmingham

Reports to: General Manager

Location: NEC

Sector: Levy UK&I

Overview:

Levy is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK and Ireland, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Excel London, The O2, Wimbledon, Twickenham, Aviva Stadium, Tottenham Hotspur, Aston Villa and Scottish Event Campus (SEC). As part of our growth strategy, we have expanded into Europe, operating multiple venues in the Netherlands and Germany, including the iconic Johan Cruyff Arena in Amsterdam and the Uber Arena in Berlin. Our ambition is continued growth across the UK and continental Europe.

At the core of what we do is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating bespoke legendary experiences at our venues. Beyond the plate, we are valued by our clients as visionary venue partners, providing a range of partnership lead solutions that enhance the experience of fans and guests within the venues that we operate. With a focus on data and insights, we initiate and deliver change through our design and build teams, whilst providing additional commercial benefits through other channel brands, such as Lyvera, Keith Prowse, KERB, Peppermint and Levy Merchandise. Focused on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity, and inclusion are at the heart of what we do. We have a commitment to significantly reducing our carbon impact, are official partners of Paralympics GB, and are proud to pay all our team members at least the Real Living or London Living Wage.

ROLE PURPOSE:

Act as the first point of contact for Business Systems support across Group venues, providing confident day to day system assistance, administration, and data handling. Maintain core systems to enable accurate management information and efficient operations, ensuring sensitive personal data is handled securely and in line with policy.

KEY RESPONSIBILITIES:

• Support & Incident Management: Serve as first line support for system queries; triage, resolve, or escalate issues promptly while maintaining clear communications with stakeholders. Provide user guidance on system use; contribute to how-to notes and quick guides.
• Systems Administration: Maintain and configure core business systems under the direction of the Manager to ensure reliability and quality outputs. Produce regular management information to aid and improve operational activity.
• Data Protection & Governance: Handle sensitive personal data in secure environments in accordance with company policies and procedures.
• Operational Support: Complete refunds and reporting across payment systems; keep accurate records. Provide stocktake process and administrative support to operational teams.
• Administration & Delivery: Manage day to day administrative requirements and support delivery of departmental standards and deadlines.

SKILLS AND EXPERIENCE:

• High level of computer literacy with Microsoft Office and business systems.
• Strong organisation and time management; proactive, flexible, and able to self-manage.
• Excellent customer care and teamwork; confident written and verbal communicator with discretion.
• Applies knowledge to a variety of standard day to day activities, knowing when to refer to others; accountable for individual results and impact on the work group.
• Interprets client needs and offers assistance on standard practical issues; understands key business practices related to own area.

There is a requirement to be flexible, due to the needs of the business you will be required to work occasional weekends and evenings.

PERSON SPECIFICATION:

• Computer literate to high level with Microsoft Office & other systems.
• Experience of maintaining and configuring systems.
• Excellent attention to detail whilst working at pace.
• Experience of producing high quality management information.
• Good time management and organisational skills, with a proactive and flexible approach. Able to self-manage.
• Demonstrates excellent customer care and team working skills.
• Good communicator, both written and verbal to all levels - with ability to exercise discretion when required.
• Experience of delivery day-to-day systems training.