At a Glance
- Tasks: Support daily café operations and create memorable guest experiences.
- Company: Join Birmingham City FC and be part of an exciting new café space.
- Benefits: Flexible hours, career development, and a vibrant work environment.
- Other info: Be part of a dynamic team in a thriving sports environment.
- Why this job: Lead a passionate team and shape a welcoming community hub.
- Qualifications: Experience in hospitality and strong leadership skills required.
The predicted salary is between 30000 - 35005 £ per year.
Assistant Café Manager I – 30 hours a week, Monday–Friday + Match Day St. Andrew’s @ Knighthead Park | Birmingham City Football Club
At Levy UK + Ireland, we believe great hospitality creates places where people want to be. We're looking for an exceptional Assistant Café Manager to support the day-to-day operation of an exciting new social café space at St. Andrew’s @ Knighthead Park, home of Birmingham City Football Club. This isn't a traditional café. It's a destination designed to bring people together – a workplace café, informal meeting space, social hub, hospitality touchpoint and vibrant matchday destination.
As Assistant Café Manager, you'll work alongside the Café Manager to help create an environment where guests feel welcomed, teams feel inspired and every interaction reflects the very best of hospitality. You’ll play a hands-on role in leading the team, maintaining high standards and ensuring the venue consistently delivers exceptional experiences. We're looking for someone who combines strong operational awareness with genuine warmth, energy and a passion for people.
The Opportunity
Working closely with the Café Manager and Levy leadership team, you'll support all aspects of the café's daily operation while helping to shape a welcoming, high-performing and commercially successful environment. You’ll be a visible leader on the floor, supporting the team during busy service periods, championing great hospitality and helping to ensure every guest leaves with a positive impression. This is an exciting opportunity for someone looking to develop their leadership career within one of the most innovative hospitality environments in sport and entertainment.
What You’ll Be Doing
- Supporting Daily Operations
You’ll help ensure the café runs smoothly, efficiently and consistently, delivering an excellent experience for every guest.
- Support the day-to-day operation of the café and social space
- Help create an environment that feels welcoming, vibrant and well-presented
- Support opening, service and closing procedures
- Maintain high standards across coffee, food and grab-and-go offers
- Assist with managing guest flow and service during peak periods
- Support matchday operations and event activity
- Work collaboratively with club teams and partners to maintain operational excellence
- Supporting and Developing the Team
Great hospitality starts with great people. You’ll help create a culture where team members feel valued, supported and empowered to deliver their best.
- Support the recruitment, onboarding and development of team members
- Coach and motivate colleagues through day-to-day leadership
- Help maintain a positive, inclusive and people-first culture
- Support training and development initiatives
- Lead by example through your attitude, professionalism and guest focus
- Help maintain high service standards across the team
- Delivering Outstanding Guest Experiences
You’ll be at the heart of creating memorable experiences for everyone who visits the venue.
- Build positive relationships with guests and regular visitors
- Champion proactive, friendly and engaging service
- Support the resolution of guest feedback and service recovery
- Identify opportunities to improve the guest experience
- Help create an atmosphere that encourages people to return again and again
- Supporting Commercial Performance
You’ll understand the role great service plays in driving business success.
- Support delivery of sales and profitability targets
- Monitor product availability and presentation standards
- Assist with stock management and ordering processes
- Support merchandising, promotions and seasonal campaigns
- Help identify opportunities to increase guest engagement and repeat visits
- Contribute ideas to continuously improve the offer and customer experience
- Maintaining Standards
You’ll help ensure operational excellence across all aspects of the venue.
- Support compliance with food safety, health & safety and allergen procedures
- Maintain cleanliness and presentation standards throughout the café
- Assist with stock control and operational administration
- Help ensure company policies and brand standards are consistently met
- Support the Café Manager in maintaining a safe and efficient working environment
About You
We’re looking for someone who brings:
- Experience within a café, hospitality, food service or guest-facing environment
- Previous supervisory or team leadership experience
- A passion for hospitality and creating memorable experiences
- Strong communication and interpersonal skills
- Good organisational and problem-solving abilities
- A positive, proactive and hands-on approach
- High standards and attention to detail
- The confidence to lead from the front during busy service periods
Most Importantly, You’re Someone Who:
- Notices the small things
- Takes pride in creating great environments
- Supports and motivates others
- Leads through example
- Genuinely cares about people and experiences
Why Join Levy UK + Ireland?
This is an opportunity to be part of something special. Birmingham City Football Club is entering an exciting new chapter, with significant investment, ambitious plans and a long-term vision for the future of the stadium estate and wider Sports Quarter development. As a strategic partner, Levy UK + Ireland is helping to shape that future through exceptional hospitality experiences.
This New Space Will Be:
- Part café
- Part clubhouse
- Part workplace hub
- Part social destination
We're looking for someone who can help bring that vision to life every day while developing their own career within one of the UK's leading hospitality businesses. If you’re passionate about people, hospitality and creating places where communities thrive, we’d love to hear from you.
Assistant Community Cafe Manager- Birmingham City FC employer: Levy
At Levy UK + Ireland, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises exceptional hospitality and community engagement. As an Assistant Café Manager at Birmingham City FC, you'll not only play a pivotal role in creating memorable experiences for guests but also benefit from extensive training and development opportunities within one of the UK's leading hospitality firms. Join us in this exciting new chapter and be part of a team that values your contributions and supports your career growth in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Community Cafe Manager- Birmingham City FC
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Levy and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Assistant Community Cafe Manager- Birmingham City FC
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Levy that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Levy.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Levy get a sense of who you are beyond your experience!
How to prepare for a job interview at Levy
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Levy and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
