C&E Event Planner - The Jockey Club - Haydock Racecourse in Bedale

Conference & Events Planner (Levy) – Haydock Park Racecourse Full‑time / Permanent. Competitive salary and benefits including healthcare, wellbeing support, 23 days’ annual leave plus bank holidays, life assurance, meals on duty, and more.

Purpose of the Job

The primary objective of the role is to provide an effective liaison between the entire sales process to the end customer through effective administration and customer service techniques. This role is required to support and coordinate all bookings when they have been confirmed by the reactive sales team. Responsibilities include finance tasks such as billing clients for final payments, chasing deposits, and managing on-the-day expenditure on the CRM system. The role will also involve managing venue show‑rounds and coordinating communication across the venue. Following the show‑rounds, the role is required to proactively upsell and exceed customer expectations. A key activity is to ensure the highest standards of accurate and timely customer, staff, and management information is shared. All sales administration must be accomplished effectively and accurately to provide a seamless function sheet handover to the operations team, maximising revenue through outstanding customer service and developing client, venue, and internal relationships.

Key Responsibilities

• Own the BEO/function sheet process on venue and accurately complete for all events.
• Ensure that all revenue opportunities are captured and work to achieve confirmed business from all opportunities.
• Maintain a daily liaison plan with relevant proactive, reactive sales, and operational team members.
• Deal with and action all correspondence received via email or telephone.
• Ensure that all relevant information is inputted correctly within the system for measurement of results in accordance with SOPs / Levy Signatures.
• Inform the sales team of the guest experience following the event for relevant follow-up calls.
• Be the go‑to at venue level for sponsors and client requests.
• Ensure the safe and secure operation of all operational activities on behalf of all stakeholders.
• Apply all legislative and venue operational procedures and standards to provide a consistent and safe service and product.
• Maintain a polite, professional, and friendly attitude with customers, clients, and colleagues.
• Look for opportunities to develop our service and encourage continuous improvement and innovation.
• Assist colleagues willingly and positively, including assisting with other duties as required.
• Attend all relevant training sessions and meetings.
• Promote venue facilities and maintain a positive company image.
• Manage the client online booking tool and client account/bookings with the ops team (if relevant).

Operational Excellence

• Be aware of and meet the legal and company requirements for fire, safety, health, and hygiene.
• Report health and safety issues to your line manager, including all accidents and near misses.
• Promote good safety habits and methods of work.
• Personally coordinate commercial, corporate, and private conferences and events.
• Attend the weekly operation meeting and hold the collation of completed work orders, floor plans, and monthly schedules for the operational C&E meeting.
• Book miscellaneous event requirements and raise purchase orders.
• Provide administrative support to the operations department, including producing signage, event menus, table plans, and place cards.
• Ensure that relevant and pertinent information is provided to the accounts team in a timely manner.
• Collect deposit payments and ensure that these are in line with the new payment plans and Terms and Conditions.

Why Join Us

Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Benefits

• Medicash – Healthcare benefits, including dental, optical, and therapy treatments (includes up to 4 dependent children).
• Aviva Digicare – Free annual healthcare check.
• Exclusive Benefits & Wellbeing site (Perks at Work).
• Entertainment discounts – up to 55% off cinema tickets.
• Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%).
• Travel discounts – Discounts with holiday companies such as TUI and Expedia.
• Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards.
• Meals on duty.
• Vodafone discounts.
• Pension scheme and Life Assurance.
• Employee Assistance Programme.
• 23 days + bank holidays and additional day off for your birthday.
• 2 days additional leave, following return from maternity leave during the first year back.
• Competitive and supportive family benefits.
• Day off for baby’s first birthday.
• Holiday purchase scheme.
• Ongoing training & development and career pathways.
• Professional subscriptions paid.
• Financial wellbeing programme and preferred rates on salary finance products.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!