Back Of House Porter - Twickenham

At Levy, we're proud to be the official catering partner of Twickenham Stadium, managing all food and beverage services from public concessions to premium hospitality suites. Known for high-end, sustainable, and locally-sourced menus, Levy offers everything from quick match-day food and drink to fine dining experiences for members and corporate events. We emphasize sustainability through initiatives like reducing single-use plastics, using seasonal British produce, and minimizing food waste, enhancing the stadium experience year-round.

As a Back of House Porter at Twickenham Stadium, you will play a key role in preparing and setting up all catering facilities. This includes tasks involving heavy lifting and moving items to ensure everything is ready for events. You will perform a wide range of general and department-specific duties to support the seamless operation of the venue, meeting all contractual requirements. A key part of your role is to maintain high standards of cleanliness and organization, adhering to Health & Safety and Food Safety regulations at all times. Your efforts will contribute directly to creating a safe, efficient, and enjoyable experience for both staff and visitors.

Duties:

• Treat colleagues respectfully, support team spirit, and assist both permanent and temporary staff.
• Attend training courses for personal and professional growth.
• Work flexibly across units, respond to business needs, and represent the company professionally.
• Maintain hygiene, grooming, uniform, and kitchen cleanliness to company standards.
• Prepare food according to company specifications and assist with ISO documentation.
• Manage kitchen operations and team in the absence of Senior Sous Chef, ensuring smooth workflow.
• Ensure food is cooked, served safely, and efficiently, following health and safety standards.
• Accept deliveries, monitor quality, minimize waste, and meet customer needs as requested.

Who you are:

• Customer Service Excellence: Maintain a professional, friendly demeanor, exceeding customer expectations and promoting Twickenham Experience Ltd (TEL).
• Health, Safety & Compliance: Adhere to all legal and company requirements for fire, safety, health, and hygiene, reporting any issues promptly.
• Operational Efficiency: Respond to the pace of business, ensuring high standards in all areas, including linen distribution, equipment management, and cleanliness.
• Service Improvement: Continuously seek opportunities to enhance service quality and operational efficiency through innovation and feedback.
• Equipment Handling & Maintenance: Operate, maintain, and clean machinery safely; report faults or damage and ensure hired equipment is properly checked and accounted for.
• Stock & Delivery Management: Accept, check, and store deliveries accurately, and perform regular stock counts in line with company timelines.
• Workplace Cleanliness: Ensure all work areas are kept clean and waste is disposed of correctly, maintaining a high standard of cleanliness throughout.
• Safety Reporting & Best Practices: Promote safety habits, report accidents or near misses, and ensure adherence to company policies and procedures.

Benefits:

• Healthcare & Wellbeing - Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
• Exclusive Perks & Discounts - Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
• Workplace Benefits - Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
• Leave & Family Support - 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby's 1st birthday, and a holiday purchase scheme.
• Career & Financial Support - Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.

Who are Levy?

Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.

Why Join Us? At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual's unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all. We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.