Assistant Operations Manager - Glasgow

At Levy, we're proud to be the official catering partner for The Scottish Event Campus. We pride ourselves on providing an exceptional customer experience for every visitor to the venue. The campus comprises of the SSE Hydro, the SEC Armadillo and the SEC Centre. The company enjoys an enviable reputation as one of Europe's most prestigious venues with the SSE Hydro consistently ranked in the top 3 busiest venues in the world by attracting over 1.1 million visitors each year.

About the role:

As part of the Operations team, you would hold responsibility for the delivery of all food and drinks service across the campus. This will involve managing a team of people at high profile events within our retail, hospitality, and restaurant business. With focus on planning, presentation, and service excellence, ensuring all standards are achieved and that we deliver best in class operation that continues to evolve operationally and technologically.

Duties:

• Foster strong relationships with venue clients through daily communication to ensure seamless operations.
• Oversee the delivery of high-quality food and beverage services, maintaining exceptional standards.
• Motivate and inspire team members, adapting to dynamic client and customer needs.
• Uphold and promote CSR, sustainability, equality, and diversity initiatives.
• Manage ordering processes, delivery schedules, and venue readiness for events.
• Maximize sales and control costs by driving spend per head (SPH) and minimizing wastage.
• Support recruitment, training, and performance management to build a motivated and inclusive team.
• Ensure compliance with health, safety, hygiene, and profit protection standards.

Who you are:

• Experience of overseeing the smooth delivery of high-quality food and drink products.
• Understanding and willingness to work some unsociable hours (lates / weekends).
• Motivate and inspire both yourself and the team.
• Maintain top-tier quality standards.
• Adapt to client and customer needs.
• Support timely ordering processes and delivery schedules.
• Ensure catering areas are presentable for client show rounds and ready for live operations.
• Maximize sales and control production/wastage.
• Boost spend per transaction by leveraging sales opportunities.
• Manage labour scheduling, spending, and forecasting with HR support.
• Continuously improve service, product offerings, and operational procedures.

Benefits:

• Healthcare & Wellbeing - Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
• Exclusive Perks & Discounts - Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
• Workplace Benefits - Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
• Leave & Family Support - 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby's 1st birthday, and a holiday purchase scheme.
• Career & Financial Support - Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.

Who are Levy?

Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.

Why Join Us?

At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual's unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all. We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.