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- Tasks: Lead retail and logistics operations, ensuring top-notch service and innovative beverage solutions.
- Company: Join Levy, a global leader in hospitality, known for unforgettable guest experiences.
- Benefits: Enjoy a competitive salary, bonus, healthcare, 23 days' leave, and more perks.
- Why this job: Be part of a dynamic team shaping the future of hospitality at iconic venues.
- Qualifications: Strong communication skills, financial acumen, and a passion for customer service.
- Other info: Opportunities for growth and development in a supportive, inclusive environment.
The predicted salary is between 27500 - 38500 ÂŁ per year.
Retail and Logistics Manager – Harlequins RFC | Full-Time / Permanent
£33,000 + excellent benefits including bonus, healthcare, wellbeing support, 23 days\’ annual leave plus bank holidays, life assurance, meals on duty, and more.
The primary objectives of the role is to provide a quality, market leading and customer orientated service to our clients. To drive the highest level of service, Innovation & Collaboration, focusing on Beverage Operations.
The Retail & Logistics Manager must ensure the smooth planning and delivery of a first-class service whilst managing business needs and performance standards.
Act as a brand custodian for the service delivery provided at The Stoop, whilst striving to deliver market-leading initiatives to ensure a quality guest experience. Keep abreast of market trends and competitor performance. Take ownership and responsibility for Beverage operations as directed to Internal Bars, External Bar partners & other Concession Partners.
Be proactive in your approach to service delivery, strive for quality and improvement at all times and lead a team with confidence.
We are Levy
Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.
Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events – including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London – we bring experiences to life with passion and precision.
Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
Retail and Logistics Manager – the role
- To be polite, professional and friendly at all times with customers, clients and colleagues
- To ensure the highest level of customer care is adhered to at all times
- To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
- To maximise all sales opportunities through selling techniques where applicable
- To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice
- To actively gain customer feedback, passing information gained onto your manager
- Be abreast of current food and beverage trends and look to innovate and improve the overall operation
- As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency
- To ensure the successful delivery of individual events and projects
- Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
- To actively support casual and variable team meetings and briefings, providing regular, clear and concise communication as required
- To actively support the Managers in motivating and engaging team members
- To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene
- To report health and safety issues to your line manager, including all accidents and near misses
- Ensure effective staffing levels are implemented throughout the catering operation whether that be Event Days or preparation days to provide excellent customer service within the agreed standard and financial targets.
- To guide colleagues with ensuring Bars & Concessions are set-up to the correct standards as per SOP
- Provide detailed information relating to cost of sales and sales mixes, analysis and provide suitable recommendations to ensure that these are delivered
- To implement staff planners to effectively set up and clear down areas of responsibility in line with business needs and in line with set targets
- Overall responsibility for site wide stock, including Hospitality & C&E. Ensuring all stock is managed correctly and efficiently in area of responsibility including but not limited to ordering, stock taking, financial analysis.
- Place orders directly with relevant suppliers, in line with company policies, and ensure all relevant paperwork is completed
- Demonstrate awareness of financial implication of all sales and commitments made to a client.
- To act as the Manager on Duty when required and support the wider operational delivery including C&E as appropriate.
What We’re Looking For
- Excellent communication and interpersonal skills.
- Keen eye for attention detail.
- Strong financial knowledge and the ability to influence financial outcomes
- Builds good working relationships with all stakeholders and delivers a service that exceeds expectations. Relationships are characterised by a high level of acceptance, co-operation and mutual respect.
- Responds quickly to changing circumstances by being flexible. To not only accept change but to seek it out. Value different perspectives and ideas.
- Adheres to a strong set of moral, ethical and professional principles which shows soundness of personal character, honesty and truthfulness. Takes personal responsibility and accountability
- A real “people” person, with rounded leadership and planning skills, with a capacity to grow and develop into new areas of expertise as required
- Well versed in clarifying client and customer requirements
- Ability to work to deadlines
- Keeps abreast of market trends and competitor performance.
- Strong working knowledge of Microsoft and CRM products
- Preferably Personal Licence Holder
What You’ll Get In Return
- Competitive salary with discretionary bonus and full company benefits
- 23 days\’ annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences – and shape the future of hospitality.
Retail & Logistics Manager - Harlequins employer: Levy UK
Contact Detail:
Levy UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail & Logistics Manager - Harlequins
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experiences and skills confidently when it counts.
✨Tip Number 4
Don't forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retail & Logistics Manager - Harlequins
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail & Logistics Manager role. Highlight your experience in customer service and logistics, and show us how you can drive innovation and collaboration in beverage operations.
Showcase Your People Skills: We’re looking for a real 'people' person! In your application, share examples of how you've built strong relationships with colleagues and customers. This will help us see your potential as a leader who can motivate and engage a team.
Demonstrate Your Financial Acumen: Since financial knowledge is key for this role, don’t forget to mention any relevant experience you have with budgeting, cost analysis, or sales performance. Show us how you can influence financial outcomes effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Harlequins RFC!
How to prepare for a job interview at Levy UK
✨Know Your Stuff
Make sure you have a solid understanding of the retail and logistics sector, especially in beverage operations. Familiarise yourself with current trends and competitors in the market. This will not only help you answer questions confidently but also show your passion for the role.
✨Showcase Your People Skills
As a Retail & Logistics Manager, you'll be leading a team and interacting with customers regularly. Prepare examples of how you've successfully managed teams or provided excellent customer service in the past. Highlight your ability to build relationships and exceed expectations.
✨Demonstrate Flexibility
The job requires quick thinking and adaptability. Be ready to discuss situations where you've had to respond to changing circumstances or innovate under pressure. This will show that you're not just accepting change but actively seeking it out.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company’s approach to innovation in service delivery or how they measure success in their operations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
