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- Tasks: Lead the reception team and ensure exceptional guest experiences at Kia Oval.
- Company: Join Levy, a top hospitality partner known for excellence at iconic venues like Wimbledon.
- Benefits: Enjoy £35,000 salary, health perks, discounts, meals on duty, and generous leave policies.
- Why this job: Be part of a dynamic team at a prestigious venue, delivering memorable experiences.
- Qualifications: Leadership experience in hospitality is preferred; strong communication skills are essential.
- Other info: Flexible hours with occasional late nights and weekends during match season.
The predicted salary is between 29000 - 42000 £ per year.
At Levy, proud catering and hospitality partner of the iconic Kia Oval, we deliver exceptional food and beverage experiences to guests ranging from cricket fans to corporate clients. Our commitment to quality, sustainability, and innovation drives us to tailor menus based on feedback and trends, ensuring a first-class experience on match days and at a wide range of non-match events, including conferences and private celebrations.
Step into the spotlight at one of the most dynamic and prestigious venues in the country. As Reception Manager, you won’t just be the first face our guests see—you’ll lead the entire Reception function, ensuring flawless service, seamless operations and standout experiences for every visitor. Hours vary from early mornings (6:30 AM) to evening finishes (7 PM), including occasional late nights and weekends, especially during match season (June-September).
Responsibilities- Lead and manage the reception team - supporting development, conducting training, setting expectations and managing performance.
- Act as the key liaison between Reception and all departments (Events, Security, Catering, Facilities, etc.), ensuring cohesive and proactive communication.
- Oversee all Reception processes - from guest arrival to departure, ensuring a five-star experience at every touchpoint.
- Manage scheduling and shift coordination to ensure Reception coverage aligns with events and venue needs.
- Maintain and improve front-of-house systems including guest welcome, signage, digital displays and concierge-level services.
- Own the preparation of manager packs for events, conferences and match days, ensuring all materials and logistics are ready.
- Handle deliveries, collections and venue access with oversight and professionalism.
- Continuously review and enhance guest experience standards, bringing forward suggestions for improvements and innovation.
- A confident and experienced leader who thrives on delivering exceptional hospitality and building strong relationships across teams and departments.
- A natural communicator, capable of coordinating across multiple departments to ensure all front-of-house operations are integrated, efficient and guest-focused.
- Someone who can stay calm under pressure, delegate effectively and manage competing priorities with grace and precision.
- Familiarity with Salesforce/Delphi software and reading Function Sheets/BEOs. (Desired but not essential)
- Previous experience managing a reception team within events, hospitality, or a similar high-profile environment. (Desired but not essential)
- £35,000 per annum
- Healthcare & Wellbeing - Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
- Exclusive Perks & Discounts - Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
- Workplace Benefits - Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
- Leave & Family Support - 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby’s 1st birthday, and a holiday purchase scheme.
- Career & Financial Support - Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.
Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service.
Reception Manager - Kia Oval (Fixed Term Contract - 1 year) employer: Levy UK
Contact Detail:
Levy UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - Kia Oval (Fixed Term Contract - 1 year)
✨Tip Number 1
Familiarise yourself with the Kia Oval and its events. Understanding the venue's unique atmosphere and the types of events held there will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with current or former employees of Levy or similar venues. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your leadership style and experiences managing teams in high-pressure environments. Be ready to share specific examples that highlight your ability to maintain exceptional service standards.
✨Tip Number 4
Research the latest trends in hospitality and guest experience. Being knowledgeable about current industry standards will show your commitment to continuous improvement and innovation in the role.
We think you need these skills to ace Reception Manager - Kia Oval (Fixed Term Contract - 1 year)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and team management. Emphasise any previous roles where you led a reception team or worked in a high-pressure environment, as this will resonate with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional guest experiences. Mention specific examples of how you've successfully managed teams and improved service standards in past roles, aligning your skills with the responsibilities outlined in the job description.
Showcase Communication Skills: Since the role requires strong communication across departments, highlight your ability to liaise effectively with various teams. Provide examples of how you've facilitated communication in previous positions to ensure smooth operations.
Highlight Problem-Solving Abilities: The job mentions staying calm under pressure and managing competing priorities. Include instances where you've successfully navigated challenges in a fast-paced environment, demonstrating your problem-solving skills and ability to maintain high service standards.
How to prepare for a job interview at Levy UK
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any training or development initiatives you've implemented.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. Be ready to explain how you would liaise with different departments to ensure smooth operations. Share experiences where your communication skills made a significant impact on guest satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and manage competing priorities. Think of specific situations where you remained calm under stress and how you delegated tasks effectively to maintain service quality.
✨Familiarise Yourself with the Venue
Research the Kia Oval and its events. Understanding the venue's unique offerings and challenges will show your genuine interest in the position. Mention any ideas you have for enhancing guest experiences based on your research.
