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- Tasks: Lead and inspire a team to deliver exceptional service in our Theatre Bars and Cafés.
- Company: Join the iconic National Theatre, a leader in cultural experiences.
- Benefits: Enjoy competitive pay, health perks, discounts, and complimentary show tickets.
- Why this job: Be part of a vibrant environment and create memorable experiences for visitors.
- Qualifications: 2 years in hospitality, strong leadership, and communication skills required.
- Other info: Flexible hours with opportunities for growth in a dynamic setting.
The predicted salary is between 29000 - 38000 £ per year.
The National Theatre is one of the world’s leading cultural venues, presenting bold and inspiring theatre on multiple stages in London and beyond. Our Theatre Bars and Cafés are central to the visitor experience - lively, welcoming spaces where audiences can enjoy great food, drinks, and atmosphere before, during, and after performances. We pride ourselves on creating exceptional hospitality experiences that match the creativity and quality of the shows on our stages.
Purpose
As Duty Manager, you’ll be at the heart of the action, leading, motivating, and supporting our team to deliver world-class service in our Theatre Bars and Cafés. You’ll oversee daily operations, support Team Leaders, and ensure seamless coordination with the wider National Theatre venue.
If you thrive in fast-paced environments, love hospitality, and want to be part of an iconic cultural institution, we want to hear from you!
Responsibilities
- Lead & Inspire: Brief, motivate, and guide Team Leaders and Front of House staff to achieve daily targets, KPIs, and uphold exceptional service standards.
- Deliver an Outstanding Guest Experience: Ensure every visitor enjoys a memorable experience, responding to feedback and anticipating needs.
- Maintain Excellence in Operations: Oversee food and drink service, stock levels, presentation, and quality. Ensure systems and equipment are operational and maintained.
- Optimize Performance & Efficiency: Monitor operational performance, identify opportunities for improvement, and maintain smooth day-to-day running of bars and cafés.
- Drive Team Growth: Support staff development through inductions, training, and 1-2-1 meetings, empowering the team to succeed.
- Ensure Compliance & Safety: Uphold food safety, health & safety, and incident reporting procedures, creating a safe environment for staff and visitors.
Requirements
- A natural leader - you lead by example and are always present on the floor.
- Passion for exceptional service - you’ll make every visitor feel welcome.
- Flexibility - evenings, weekends, and bank holidays are integral to the role.
- At least 2 years’ experience in a similar hospitality or leisure setting.
- Strong communication skills, both written and verbal.
- Experience in high-volume, multi-service environments.
- Knowledge of EPOS and procurement systems (desirable).
- Awareness of COSHH & Level 3 Food Hygiene (desirable).
- Personal Licence (desirable).
Benefits
- Healthcare & Wellbeing: Medicash health benefits (dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and Employee Assistance Programme.
- Exclusive Perks & Discounts: 15% off National Theatre bars and cafés, 25% off Bookshop, complimentary show tickets, VIP last-minute O2 show tickets, and discounted onsite parking (£4/day).
- Workplace Benefits: Meals on duty, pension scheme, life assurance, professional subscriptions paid.
- Leave & Family Support: 23 days annual leave + bank holidays, birthday off, additional maternity return leave, a day off for your baby’s 1st birthday, and holiday purchase scheme.
- Career & Financial Support: Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.
About Levy
Levy, part of Compass Group, delivers exceptional food, drink, and hospitality at world-renowned venues including Wimbledon, Twickenham, and Tottenham Hotspur. Sustainability, diversity, and inclusion are core to Levy’s values. The company is committed to Net Zero by 2027 and ensures all team members earn at least the Real Living Wage or London Living Wage.
Why Join Us?
At Levy UK & Ireland, we celebrate diversity and inclusion, valuing every individual’s strengths. Our team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all. We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.
Duty Manager- Theatre, Bars & Cafes National Theatre in London employer: Levy UK
Contact Detail:
Levy UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager- Theatre, Bars & Cafes National Theatre in London
✨Tip Number 1
Get to know the National Theatre and its vibe! Spend some time visiting the venue, checking out the bars and cafés, and soaking in the atmosphere. This will help you understand what makes their service exceptional and give you a leg up during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at events. They can provide insider tips and might even put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 3
Show off your leadership skills! In your interviews, share specific examples of how you've motivated teams or improved service in previous roles. The National Theatre is looking for someone who can inspire others, so let that shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to tailor your application to highlight your passion for hospitality and the arts, which is key for this role.
We think you need these skills to ace Duty Manager- Theatre, Bars & Cafes National Theatre in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve gone above and beyond to create memorable guest experiences. We want to see that you’re not just looking for a job, but that you genuinely care about making every visitor feel welcome.
Highlight Your Leadership Skills: As a Duty Manager, you’ll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times when you’ve motivated others or handled challenges on the floor. We’re looking for natural leaders who can inspire their teams!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to highlight your key skills and experiences. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our iconic team at the National Theatre!
How to prepare for a job interview at Levy UK
✨Know the Venue Inside Out
Before your interview, take some time to research the National Theatre and its bars and cafés. Familiarise yourself with their offerings, atmosphere, and any recent events or shows. This knowledge will not only impress your interviewers but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully motivated staff or improved service standards. Highlight your ability to handle high-pressure situations and how you’ve maintained exceptional service in busy environments.
✨Emphasise Guest Experience
The role is all about delivering outstanding guest experiences. Be ready to discuss how you would ensure every visitor feels welcome and valued. Think of specific instances where you’ve gone above and beyond for customers, and be prepared to share these stories during your interview.
✨Prepare for Operational Questions
Expect questions about managing daily operations, stock levels, and compliance with health and safety regulations. Brush up on your knowledge of food safety and operational efficiency. Being able to discuss how you would optimise performance in a fast-paced environment will set you apart from other candidates.
