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- Tasks: Lead and optimise franchise retail operations across iconic venues.
- Company: Levy creates legendary food experiences at top UK venues like Wimbledon and Twickenham.
- Benefits: Enjoy competitive salary, 27 days holiday, healthcare perks, and exclusive discounts.
- Why this job: Join a passionate team transforming guest experiences while promoting sustainability and inclusion.
- Qualifications: Proven leadership in multi-site franchise operations with strong commercial acumen required.
- Other info: Be part of a major venue partnership that elevates the food & beverage experience.
The predicted salary is between 43200 - 72000 £ per year.
Levy creates legendary food and hospitality experiences at some of the UK’s most iconic venues. Backed by powerful partnerships with places like Wimbledon, Twickenham, and now NEC Birmingham, we’re looking for a Head of Retail Franchise Operations to drive excellence and growth across franchise retail outlets in this exciting new partnership.
We’re on a mission to elevate the food & beverage experience across NEC, ICC, Vox, Utilita Arena Birmingham, bp pulse LIVE, and regional partner venues. As part of our exciting new long-term partnership, we’re hiring a Head of Retail Franchise Operations to lead our franchise retail outlets to operational excellence, financial success, and unrivalled guest experiences.
What You’ll Do
- Own full P&L responsibility for all branded retail units across NEC venues.
- Drive profitability through labour, margin, stock & waste management, and pricing.
- Manage key franchise partner relationships, ensuring brand compliance and delivering through audits and training.
- Lead, inspire, and grow a high-performing, multi-brand management team.
- Champion outstanding guest experiences aligned with each franchise’s identity and Levy’s core values.
- Collaborate closely with NEC stakeholders, franchise teams, and Levy leadership to deliver seamless operations at scale.
What We’re Looking For
- Proven operational leadership managing multi-site franchise retail or QSR with P&L accountability.
- Strong commercial acumen, skilled in driving profitability and managing budgets.
- Experience managing franchise relationships, brand compliance, and audits.
- A natural leader who builds engaged, high-performing teams while embedding brand and Levy culture.
- Confident communicator, comfortable influencing senior leaders and partners.
- Data-driven decision-maker with strong operational and compliance knowledge.
What you’ll get in return:
- Competitive salary with bonus & company benefits.
- 27 days holiday + bank holidays.
- Company pension scheme.
- Healthcare benefits including dental, optical, therapy treatments & free annual healthcare checks.
- Exclusive Benefits & Wellbeing site which includes discounts such as Vodafone discounts, 20% off Nuffield Health and 10% off Pure Gym memberships, travel, shopping and more.
- Holiday purchase scheme.
- On-going training & development through our career pathway programmes.
- Professional subscriptions paid.
- Financial wellbeing programme and preferred rates on salary finance products.
- Employee Assistance Programme.
- Competitive and supportive family benefits including 2 days additional leave, following return from Maternity leave during first year back and the day off for your baby's first birthday.
Why Levy?
Work with a globally recognised industry leader at iconic venues across sport, entertainment, and events venues. Join a team passionate about sustainability, wellbeing, diversity, and inclusion, committed to paying all team members the Real Living Wage. Play a pivotal role in a major venue partnership that’s set to transform the guest experience in Birmingham and beyond.
Head of Retail Franchise Operations employer: Levy UK
Contact Detail:
Levy UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail Franchise Operations
✨Tip Number 1
Familiarise yourself with Levy's brand values and mission. Understanding their commitment to sustainability, diversity, and inclusion will help you align your leadership style with their culture, making you a more attractive candidate.
✨Tip Number 2
Network with professionals in the food and hospitality industry, especially those who have experience with franchise operations. Engaging with current or former employees can provide valuable insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven profitability and managed P&L in previous roles. Being able to articulate your successes in these areas will demonstrate your commercial acumen and operational expertise.
✨Tip Number 4
Showcase your leadership skills by highlighting instances where you've built and inspired high-performing teams. Levy is looking for a natural leader, so be ready to share your approach to team engagement and development.
We think you need these skills to ace Head of Retail Franchise Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational leadership, particularly in multi-site franchise retail or QSR. Emphasise your P&L accountability and any achievements that demonstrate your commercial acumen.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the food and hospitality industry. Discuss how your leadership style aligns with Levy's core values and how you can contribute to enhancing guest experiences across their venues.
Showcase Your Achievements: Use specific examples to illustrate your success in driving profitability and managing franchise relationships. Quantify your achievements where possible, such as improvements in margins or successful audits.
Prepare for Interviews: Anticipate questions about your experience with franchise operations and your approach to team leadership. Be ready to discuss how you would manage key relationships and ensure brand compliance in a high-pressure environment.
How to prepare for a job interview at Levy UK
✨Understand the Brand and Its Values
Before your interview, make sure you thoroughly research Levy and its core values. Understand their mission to elevate food and beverage experiences, especially in the context of their partnerships with iconic venues. This will help you align your answers with their expectations.
✨Showcase Your P&L Experience
Since the role involves full P&L responsibility, be prepared to discuss your previous experience managing budgets and driving profitability. Bring specific examples of how you've successfully managed costs, improved margins, or increased revenue in past roles.
✨Demonstrate Leadership Skills
As a natural leader, you’ll need to inspire and grow a high-performing team. Be ready to share examples of how you've built engaged teams, fostered collaboration, and led multi-brand management in previous positions. Highlight your ability to influence and communicate effectively with senior leaders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your operational and compliance knowledge. Think about challenges you've faced in managing franchise relationships or ensuring brand compliance, and prepare to discuss how you handled those situations effectively.
