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- Tasks: Lead food and beverage operations at Leicester Tigers, delivering world-class hospitality experiences.
- Company: Join Levy, a global leader in hospitality, known for unforgettable guest moments.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and fantastic perks.
- Why this job: Make an impact in a high-profile role at one of the world's iconic rugby clubs.
- Qualifications: Proven experience in large-scale hospitality and strong leadership skills required.
- Other info: Be part of a diverse team dedicated to creating memorable experiences.
The predicted salary is between 48000 - 72000 ÂŁ per year.
ÂŁ60,000+ + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
A high‑profile leadership opportunity to lead Levy’s food and beverage operations at Leicester Tigers, one of the most iconic and respected rugby clubs in world sport. As General Manager, you will have full accountability for delivering world‑class hospitality and matchday food and beverage experience across the stadium, conferences and events, and premium hospitality spaces. Working in close partnership with Leicester Tigers, you will play a pivotal role in enhancing the club’s reputation for excellence on and off the pitch.
This role requires a senior hospitality professional with proven experience in large‑scale, high‑volume stadium or major event environments. You will bring strong commercial acumen, inspirational leadership, and a genuine passion for food, service, and guest experience. You will lead the catering strategy, oversee transformation and innovation across all food and beverage outlets, and ensure operational excellence, financial performance, and exceptional guest satisfaction at every touchpoint.
Key Responsibilities
- Strategy & Partnership
- Work in partnership with Leicester Tigers and Levy leadership to define and deliver the food and beverage strategy.
- Translate strategic objectives into clear operational and commercial plans with measurable outcomes.
- Identify market trends, guest insights, and competitor activity to drive innovation and differentiation.
- Support and deliver capital investment, refurbishment, and concept development across the stadium estate.
- Operational Excellence
- Take full ownership of all day‑to‑day food and beverage operations, including matchdays, non‑matchday events, and conferences.
- Oversee a diverse portfolio of offers, including retail concessions, bars, premium hospitality, and bespoke event catering.
- Drive continuous improvement in quality, consistency, service standards, and guest experience.
- Ensure Levy and Leicester Tigers brand standards are consistently delivered across all outlets.
- Maintain full compliance with health & safety, food safety, and legal requirements.
- Manage supplier and contractor relationships to ensure value, quality, and cost efficiency.
- People & Culture
- Lead, inspire, and develop a large team of permanent and casual colleagues.
- Create a high‑performance, guest‑focused culture aligned with Levy and Leicester Tigers values.
- Oversee workforce planning, recruitment, training, and deployment to meet fluctuating event demands.
- Embed performance management, talent development, and succession planning frameworks.
- Champion engagement, wellbeing, recognition, and inclusion, ensuring full HR and legal compliance.
- Commercial & Financial Performance
- Hold full P&L accountability for all food and beverage operations at Leicester Tigers.
- Deliver robust budgeting, forecasting, and financial control in partnership with finance teams.
- Analyse trading performance, guest feedback, and financial data to identify growth opportunities.
- Work with Levy’s culinary, commercial, and marketing teams to drive product development and increase spend per head.
- Maintain strong cost controls while delivering exceptional quality and service.
What we’re looking for
- Proven background in stadiums, arenas, major sporting venues, or large live‑event environments.
- Strong commercial and financial acumen with demonstrable P&L accountability.
- Experienced in leading large, diverse teams, including both permanent and casual workforces.
- Track record of delivering change, transformation, and continuous improvement initiatives.
- Confident stakeholder manager with experience working in partnership with high‑profile clients.
- Excellent communication and influencing skills at all levels.
- Passionate about food, hospitality, and delivering memorable guest experiences.
- Highly organised, adaptable, and comfortable managing competing priorities in a fast‑paced environment.
- Resilient, solutions‑focused, and calm under pressure.
- Flexible to work evenings, weekends, and matchdays in line with the sporting calendar.
What you’ll get in return
- Competitive salary with bonus and full company benefits.
- 23 days’ annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: 2 days additional leave after returning from maternity leave, Day off for your baby's first birthday, Enhanced family leave.
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
- Financial wellbeing: Pension scheme, Life Assurance, Preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, Ongoing training and structured career pathways.
- Meals on duty included.
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality. As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Equal Opportunity Statement
We are a proud equal opportunity employer. We welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
General Manager employer: Levy UK
Contact Detail:
Levy UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Leicester Tigers or Levy. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes Leicester Tigers and Levy tick. Tailor your answers to show how your experience aligns with their values and goals. This will help you stand out as a candidate who truly gets it!
✨Tip Number 3
Showcase your passion for hospitality and food service during interviews. Share specific examples of how you've delivered exceptional guest experiences in the past. This will demonstrate that you’re not just looking for any job, but that you genuinely care about making a difference in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Levy and Leicester Tigers. Let’s get you that dream job!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the General Manager role. Highlight your leadership experience in hospitality, especially in large-scale environments like stadiums or major events.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for food and hospitality, and explain how your background aligns with our mission at Levy. Don’t forget to mention your commercial acumen and guest experience focus!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive operational excellence and financial performance. Numbers speak volumes, so include metrics where possible!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our team at Leicester Tigers!
How to prepare for a job interview at Levy UK
✨Know Your Stuff
Before the interview, dive deep into Levy's food and beverage operations and Leicester Tigers' culture. Familiarise yourself with their recent events, menu offerings, and any innovations they've introduced. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a diverse team. Prepare examples of how you've inspired and developed teams in the past. Think about specific challenges you've faced and how you turned them into opportunities for growth and improvement.
✨Demonstrate Financial Acumen
Since P&L accountability is key for this role, be ready to discuss your experience with budgeting, forecasting, and financial control. Bring examples of how you've analysed trading performance and made data-driven decisions that led to increased profitability.
✨Engage with Passion
Your passion for food, hospitality, and guest experiences should shine through. Share stories that highlight your commitment to delivering exceptional service and how you've gone above and beyond to create memorable moments for guests.
