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- Tasks: Lead a dynamic team in delivering top-notch hospitality at the National Theatre's bars and cafes.
- Company: Join Levy, a leader in sustainable hospitality at iconic venues like Wimbledon and Twickenham.
- Benefits: Enjoy perks like healthcare, discounts, meals on duty, and exclusive theatre benefits.
- Why this job: Be part of a vibrant culture that values individuality and offers career growth opportunities.
- Qualifications: Experience in high-volume venues and strong customer service skills are essential.
- Other info: Flexible hours required; enjoy a fun work environment with unique events.
The predicted salary is between 25800 - 36300 £ per year.
Food and Beverage Team Leader | National Theatre London
£30,882 per annum
NT Food & Drink is a unique partnership between the NT, Levy UK&I and KERB Events. Together we are creating a world class hospitality destination embedded within the heart of the National Theatre’s (NT) operations, ensuring all public facing venues, as well as internal hospitality and commercial events, support the NT’s overall vision, values, and culture. The venue is made-up of three iconic theatres, housed in a brutalist architectural masterpiece, prominently poised on the banks of the River Thames, on the South Bank. The Theatre Bars and Cafes department consists of the Atrium Café – the main café located on the ground floor by the Bookshop, the Grind coffee and cocktail bar, six theatre bars and the members Bar called the Foyle Room.
Purpose
As a Team Leader, you will use your skills to maintain a high standard of quality work. This role is a floor-based role and you’ll be responsible for overseeing the delivery of operations in our Theatre Bars or Café department, and the first point of contact for Customer Service Advisors (CSA) if they need assistance. You will provide highly visible leadership front of house, greeting and engaging with customers. As Team Leader you will lead, supervise, motivate and support to coordinate CSA’s, ensuring delivery of a world class hospitality experience to all patrons of the NT. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Responsibilities
• Drive World Class Hospitality at the National Theatre in an operations-based role
• Drive coffee and cocktail standards in our Theatre Bars & Cafes department ensuring teams are trained, informed and maintain high standards
• Placing orders for stock to maintain the correct stock levels and performing end of period stock counts • Ensuring all deliveries are checked and stored promptly and correctly
• Performing engaging and informative briefings
• Supervising a team, creating a positive environment where the team feel welcomed and supported
• Being a responsible key holder
• Report any maintenance issues to senior managers
• Dealing with customer feedback and queries
• Delegating where necessary and ensuring the team are proactive at all times
• Complying with Food Handling & Hygiene standards Internal
• Complying with Health & Safety regulations
• Undertake any other related duties as assigned by management, in accordance with the needs of the organization.
Requirements
• Experience working in a similar role in a high volume venue
• Previous experience supervising frontline teams within a similar environment
• Good communication skills with a focus on great Customer Service
• Team player and can-do attitude
• Flexible – you will be required to work evenings, weekends, and bank holidays • Ability to work under pressure whilst maintaining a positive attitude
What you’ll get in return:
- £30,882 per annum
- Healthcare & Wellbeing – Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
- Exclusive Perks & Discounts – Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
- Workplace Benefits – Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
- Leave & Family Support – 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby’s 1st birthday, and a holiday purchase scheme.
- Career & Financial Support – Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.
Site Specific Benefits
- Exclusive National Theatre discounts (15% off outlets, 25% off Bookshop, complimentary show tickets)
- Food & drink discounts (Kerb Card: 20% off drinks, 50% off food at Seven Dials Market)
- VIP last-minute O2 show tickets (subject to availability)
- Discounted onsite parking (£4/day)
Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.
Food and Beverage Team Leader - National Theatre employer: Levy UK
Contact Detail:
Levy UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Team Leader - National Theatre
✨Tip Number 1
Familiarise yourself with the National Theatre's values and culture. Understanding their mission will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your experience in high-volume venues. Be ready to share specific examples of how you've successfully managed teams and maintained high standards under pressure, as this is crucial for the Team Leader role.
✨Tip Number 3
Demonstrate your customer service skills by preparing anecdotes that illustrate your ability to handle feedback and queries effectively. This will show that you can maintain a positive environment for both customers and your team.
✨Tip Number 4
Be flexible and ready to discuss your availability for evenings, weekends, and bank holidays. Emphasising your willingness to adapt to the theatre's schedule will make you a more attractive candidate.
We think you need these skills to ace Food and Beverage Team Leader - National Theatre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-volume venues and supervisory roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the National Theatre's values. Mention how your previous experiences align with the responsibilities of the Team Leader role, particularly in driving world-class hospitality.
Highlight Relevant Skills: In your application, focus on key skills such as communication, teamwork, and the ability to work under pressure. Provide examples of how you've successfully managed teams and dealt with customer feedback in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a hospitality environment.
How to prepare for a job interview at Levy UK
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for customers in previous roles, as this aligns with the National Theatre's commitment to world-class service.
✨Demonstrate Leadership Skills
As a Team Leader, you'll need to showcase your ability to lead and motivate a team. Prepare to discuss your past experiences in supervising frontline teams, highlighting how you fostered a positive environment and supported your colleagues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you've dealt with difficult customers or resolved operational issues, and be ready to explain your thought process and actions taken.
✨Know the Venue and Its Values
Research the National Theatre and its values before the interview. Familiarise yourself with their mission and the unique partnership with Levy UK&I and KERB Events, as this will demonstrate your genuine interest in the role and the organisation.
