Duty Retail Manager - The o2 London

Duty Retail Manager – O2 London

£33,000 Basic

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK’s most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

• Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare – Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts – up to 55% off cinema tickets
• Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts – Discounts with holiday companies such as TUI and Expedia
• Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodafone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH’s and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during the first year back
• Competitive and supportive family benefits
• Day off for baby’s first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Responsible for:

• Lead the day-to-day concessions operation for event days as well as delegating and coordinating the team on no event days.
• To personally demonstrate that you take responsibility for your own health and safety and that of others. Ensuring the business stays safe and legal – 5* EHO.
• To achieve “The Levy Difference” with operating standards that exceed the guests’ expectations through strong leadership and effective management of staff and by living our Business Philosophy.
• To generate consistency and structure in the relevant areas to the required Levy standards.

Person Specification

• Must be flexible.
• Inspires others to deliver.
• Structured and approachable.
• Demonstrates contagious enthusiasm that rubs off on others.
• Builds genuine partnerships with client AEG.
• Innovative thinkers.
• Must have a ‘can do’ positive, driven attitude.
• Exemplary communication skills and ability to liaise with management.
• Experienced in multi-faceted business with variety in operational excellence.
• Able to manage teams of varying sizes.
• Innovative approach to constantly push the boundaries of service.
• Great attention to detail.
• Logical planner and organized.

Major Areas of Responsibility
Key Tasks

• Ensure allergens are up to date in relevant areas and staff are aware where information can be reached.
• Communicate with Retail Managers, Supervisors and Team Leaders actioning any issues that arise straight away. Use daily handovers to communicate with all departments.
• Develop retail operations to improve and gain consistency across all areas.
• Ability to communicate with team leaders and supervisors to ensure the orders are being prepped efficiently.
• Regular communication via reports and feedback on continued progression.
• Always on time and ready to perform all required duties.
• Attend relevant management briefing.
• Ensure staff sign all relevant e-paperwork to comply with company standards.
• All team leaders are fully briefed on specific operation instruction.
• All wastage/transfers to be recorded on Goodtill.
• Be able to effectively delegate and follow instructions given by Retail Management.
• Provide thorough and clear briefings to staff.
• Complete accurate weekly stocktake.
• Ensure all areas are clear at the end of the event complying with the Levy standards.
• Ensure staff are carrying out challenge 25 procedure and are briefed to all staff members and being followed through accurately when reporting.
• Undertake any other duty deemed reasonable by Management, in order to meet the demands of the business.
• Be visible on the concourse should there be any queries by guests or staff.
• Acknowledge and act upon individual customer needs whilst observing the service standards including managing complaints.
• Maintain focus on front of house operations including queue management, exceptional service, and presentation of units.
• Drive team to get response to survey through reward and recognition.
• Complete nightly audits of customer experience and feedback to the team.

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!

#J-18808-Ljbffr