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- Tasks: Lead a dynamic team to deliver world-class hospitality at the National Theatre.
- Company: Join the National Theatre's innovative food and drink partnership.
- Benefits: Enjoy generous holiday, discounts, and complimentary show tickets.
- Why this job: Be part of an iconic venue and enhance guest experiences every day.
- Qualifications: 2 years in hospitality, excellent communication, and leadership skills.
- Other info: Flexible hours with great career progression opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Location: National Theatre
Reporting to: General Manager/Assistant Manager
Working Closely With: Duty Managers, Team Leaders, CSAs.
Contract: Fixed Term - 6 Months - 40 hours per week
World Class Hospitality
National Theatre Food & Drink is a unique partnership between the National Theatre, Levy UK&I and KERB. Together we are creating a dynamic food and drink destination embedded within the heart of the NT’s operations, ensuring all public-facing venues, as well as internal hospitality and commercial events, support the NT’s overall vision, values, and culture.
Purpose
The Duty Manager is a key front of house leader in the NT Food & Drink Operations and its associated areas. This role is a floor-based role and you’ll be responsible for overseeing the delivery of operations in our Theatre Bars of Café department, and the first point of contact for Team Leaders if they need assistance, as well as the wider building operations setup. You will manage and support Team Leaders and Customer Service Advisors to provide highly visible leadership front of house, greeting and engaging with customers. You will lead, supervise, motivate and support to coordinate team members, ensuring delivery of a world class hospitality experience to all patrons of the NT.
Responsibility
- Drive World Class Hospitality at the National Theatre in an operations-based role.
- Act as a Duty Manager for the wider National Theatre Food and Drink team in day-to-day operations.
- Supporting other departments as and when is needed.
- Briefing, leading and motivating team leaders and CSAs on daily financial targets, KPI’s, service standards and The People Piece.
- In conjunction with warehouse and culinary departments ensuring that all outlets have appropriate par levels of food and drink items and are being displayed with World Class Hospitality at the front of mind.
- Ensuring that all systems, equipment are in working order and reporting known issues to senior management and following up on maintenance requests.
- In conjunction with the General & Assistant Managers ensuring that company targets and goals are communicated to the wider team and proactively driving this forward.
- Being continually aware of the customer journey, pressure points and opportunities to observe, capture and act on client and customer feedback.
- To play a leading role in the induction and ongoing development of members of the team.
- Conduct 1-2-1s with team leaders, giving feedback and delivering training and supporting development to staff.
- Adhere to all NT Food and Drink policies and procedures, including Food Safety and Health and Safety regulations, ensuring this is also followed by the teams.
- Ensure any accidents, incidents and near misses are adequately reported.
Personality
The ideal candidate would be expected to lead from the front and present on the floor with their teams, always delivering excellent guest experience.
Internal
Flexible - you will be required to work evenings, weekends, and bank holidays.
At least 2 years’ experience of working in a similar role and ready to hit the ground running.
Personal Licence (desirable)
Previous experience of working in a high volume single or multi-venue hospitality or leisure venue.
Excellent communication skills, both written and verbal.
Awareness of COSHH (Desirable)
Level 3 Food Hygiene (Desirable)
Knowledge of EPOS and procurement systems (Desirable)
Benefits
- Careers Pathway - a supported progression of your role through a specially designed pathway, offering training, access to enhanced resources and work experience.
- Perks at Work - access to savings and discounts for everyday shopping and experiences.
- COA - Community Online Academy is a free wellbeing resource where you can join interactive recorded classes (kids and adults) with top instructors and trainers.
- Generous holiday allowance with the option to purchase additional leave.
- Private Pension scheme.
- 24/7 Employee Assistance Programme.
- Medicash Healthcare and Life Assurance.
- Long Service Rewards.
- 15% discount on all outlets with the National Theatre, with a 25% discount in the Bookshop.
- Kerb Card - 20% discount on drinks and 50% discount on food at Seven Dials Market.
- Complimentary tickets to shows at the National Theatre (subject to availability).
- O2 - last minute ticket offers where you can purchase tickets for O2 shows in the Levy box (subject to availability).
- Onsite parking - parking is available at a discounted rate of £4 per day.
- Refer A Friend Bonus.
- Free meal at work.
Duty Manager- The Understudy Bar 6 month FTC employer: Levy UK
Contact Detail:
Levy UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager- The Understudy Bar 6 month FTC
✨Tip Number 1
Get to know the venue! Before your interview, visit The Understudy Bar and soak in the atmosphere. This will help you understand the vibe and show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Chat with current staff or even regulars if you can. Building connections can give you insider info and might just land you a recommendation.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've motivated teams or handled tough situations in previous roles. We want to see that you can lead from the front!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the National Theatre family.
We think you need these skills to ace Duty Manager- The Understudy Bar 6 month FTC
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve gone above and beyond to create a memorable guest experience. We want to see that you’re not just looking for a job, but that you genuinely care about delivering world-class service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight relevant experience, especially in high-volume venues, and mention any leadership roles you've had. We appreciate when applicants take the time to align their skills with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for easy reading and make sure to proofread for any typos or errors. We love a well-organised application that shows you pay attention to detail—it's a key part of the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing team and what we do at the National Theatre.
How to prepare for a job interview at Levy UK
✨Know the Venue Inside Out
Before your interview, make sure you research the National Theatre and its food and drink operations. Familiarise yourself with their values, mission, and any recent events or changes. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your leadership style. Share specific examples of how you've motivated teams in high-pressure environments, resolved conflicts, or improved service standards. Highlighting your ability to drive world-class hospitality will set you apart.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to handle difficult customers or manage a busy shift. Practising your responses will help you articulate your thought process and demonstrate your readiness for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, how success is measured in the role, or what challenges the department is currently facing. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.