Event Retail Operations Manager - Harlequins in Twickenham

As Event Retail Operations Manager, you'll play a pivotal role in shaping and delivering a first‑class beverage operation at The Stoop. You'll lead from the front, driving excellence, innovation, and collaboration across all aspects of our beverage service, from internal bars to external partners and concession operations. Your mission is to ensure every guest enjoys a seamless, high‑quality experience while maintaining the highest standards of efficiency and professionalism behind the scenes. Acting as a brand custodian, you'll take ownership of service delivery, implement market‑leading initiatives, and stay ahead of industry trends to keep us at the forefront of hospitality excellence.

Company Overview: Levy, part of Compass Group, is known for delivering exceptional food, drink, and hospitality experiences at world‑renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.

Responsibilities:

• Deliver consistently professional, friendly, and high‑standard customer service, exceeding expectations wherever possible.
• Maintain strong product knowledge to advise customers effectively and maximise sales opportunities.
• Support and motivate team members through clear communication, briefings, and positive leadership.
• Ensure all bars, concessions, and event areas are set up to standard, operating efficiently across event and non‑event days.
• Manage staffing levels, stock control, ordering, and financial reporting to meet service and budget targets.
• Drive innovation and continuous improvement by keeping up with food and beverage trends and seeking operational enhancements.
• Ensure full compliance with company, health, safety, fire, and hygiene regulations, reporting issues promptly.
• Act as Manager on Duty when required, overseeing event delivery and supporting the wider catering and C&E operations.

Qualifications and Requirements:

• Excellent communication, interpersonal and relationship‑building skills.
• Strong attention to detail and commitment to delivering exceptional service.
• Commercially and financially astute, with the ability to influence outcomes.
• Flexible and adaptable; embraces and seeks out change and new ideas.
• Demonstrates integrity, accountability and strong professional ethics.
• Proven leadership, planning and people management abilities.
• Proficient in Microsoft Office and CRM systems; up to date with market trends.
• Personal Licence Holder preferred.

Diversity and Inclusion: At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual's unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all.

Benefits:

• Healthcare & Wellbeing – Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
• Exclusive Perks & Discounts – Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
• Workplace Benefits – Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
• Leave & Family Support – 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby's 1st birthday, and a holiday purchase scheme.
• Career & Financial Support – Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.