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- Tasks: Lead and motivate the sales team to hit targets and manage daily operations.
- Company: Join Sedgebrook Hall, part of The Venues Collection, a vibrant workplace.
- Benefits: Enjoy competitive salary, 23 days leave, healthcare perks, and discounts.
- Why this job: Make an impact in a dynamic environment while developing your career.
- Qualifications: Experience in sales management and strong leadership skills required.
- Other info: Great opportunities for professional growth and training.
The predicted salary is between 36000 - 60000 £ per year.
As Sales Office Manager, your role will be to motivate & lead the sales office team to achieve the financial targets & key performance indicators of the venues & manage the day to day operation of reservations & meetings & events sales.
Responsibilities:
- To operate effective diary management across rooms & meetings and events in order to maximise all yield opportunities.
- To ensure that the Sales Office team can deputise effectively in the absence of the Sales Office Manager and cover tasks such as rate management & forecast process.
- In conjunction with the General Manager, participate & host the weekly or Bi-weekly Sales Strategy meeting in order to discuss & set strategy, ensure conversion & pro-active sales actions are in place to deliver the hotels budget & forecasted revenue performance.
- To produce the weekly rooms & events sales forecast and supporting commentary where required, ensuring involvement from Assistant Sales Office Manager in this process in order to deputise in absence of Sales Office Manager.
- To participate in the weekly forecast meeting with the General Manager & Financial Controller.
- To ensure effective communication from the Sales Office department to the operational venue team to ensure the smooth running of events, this includes ensuring BEO's are issued in a timely & correct manner, sleeper forecasts are shared & attendance of one of the team at the weekly BEO meeting.
- Ensure hotel revenue procedure are adhered to for No shows, cancellations, contracting, room allocation, upgrades & reservation process in order to maximise revenue opportunities.
- To ensure all the reservation & event processes & procedures are completed & operating to TVC standards.
- To ensure the Sales Office team follow the accounting procedures regarding corporate credit facilities in line with company policies & procedures & ensure effective deposit procedure is in place.
- Ensure all relevant team members are fully briefed regarding all accommodation & event sales promotions.
- Ensure all bookings are being followed up, contracted to TVC standard & updated in Opera.
- Ensure all denied business in pro-actively secured where possible in another TVC venue if not referred to Lime Venues for the wider Compass opportunity.
- To ensure the sales team are consistently supplying the highest possible levels of customer care and service in the lead up and during the events process.
- To positively approach all sales opportunities to maximise sales and revenue by yielding the business to achieve the Venue's overall sales plan.
- To ensure that all sales disciplines and procedures are trained and followed to develop the business.
- To support the sales team where needed to respond to any customer enquiry within the guidelines set by the hotel.
- To set & own the updating of the rate strategy for M&E and Rooms in accordance with the venue's budget expectations & market opportunities including local Special Events such as the British Grand Prix & Moto GP.
- To utilise the tools available to be able to support pricing decisions including OTA insight, STR & Tableau.
- Ensure that the transient accommodation strategy for the venues is visible & bookable on the OTA's & ensure the venue information is kept up to date across these distribution channels.
- Ensure that any preferred partner third party site is kept up to date with relevant pricing, venue information including imagery & selling strategy this includes sites such as CVENT, Venue Directory & Hitched.com.
- To compile the budget in conjunction with the General Manager for the accommodation, event sales lines including room hire & Food & Beverage related to meetings & events.
- Attend as required hotel meetings including Commercial, Budget & Strategy meetings.
- To recruit, train and develop new sales team members.
Benefits:
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave.
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships.
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
- Meals on duty included.
Sales Office Manager in Northampton employer: Levy Uk + Ireland
Contact Detail:
Levy Uk + Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Office Manager in Northampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the team at Sedgebrook Hall.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and experience in managing sales teams, as this is key for the Sales Office Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The Venues Collection and ready to take on the challenge of maximising sales and revenue.
We think you need these skills to ace Sales Office Manager in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales Office Manager role. Highlight your leadership abilities, sales achievements, and any relevant experience in managing reservations and events.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for our team at Sedgebrook Hall. Share specific examples of how you've motivated teams and achieved financial targets in previous roles.
Showcase Your Communication Skills: Effective communication is key in this role. In your application, demonstrate your ability to communicate clearly and effectively, whether it's through your writing style or by providing examples of successful team collaboration.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Levy Uk + Ireland
✨Know Your Numbers
As a Sales Office Manager, you'll need to be on top of financial targets and key performance indicators. Brush up on the venue's past performance metrics and be ready to discuss how you can help improve them. This shows you're not just interested in the role but also understand the business side of things.
✨Demonstrate Leadership Skills
You'll be leading a team, so it's crucial to showcase your leadership style during the interview. Prepare examples of how you've motivated teams in the past, handled conflicts, or improved team performance. This will give them confidence in your ability to lead effectively.
✨Familiarise Yourself with Tools
The job mentions using tools like Opera, STR, and Tableau for pricing decisions. If you have experience with these or similar tools, make sure to highlight it. If not, do a bit of research to understand how they work and be ready to discuss how you'd approach learning them.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like managing a last-minute booking or dealing with a dissatisfied client. Think through potential scenarios related to diary management and customer service, and prepare your responses to demonstrate your problem-solving skills.
