Information Technology Service Delivery Lead
Job Title: IT Service Delivery Manager / IT Workplace Enablement Lead
Location: London, UK (Hybrid)
Our client, a fast‑growing global fintech, is looking for a Workplace Enablement Lead to take ownership of workplace IT operations and end‑user experience across their UK and international offices. You’ll lead the IT Enablement team, ensuring smooth day‑to‑day operations, reliable IT services, and scalable support systems that help people work efficiently and securely. This hands‑on leadership role focuses on service excellence, automation, and process optimisation.
Key Responsibilities
Lead and mentor the IT Workplace / Service Desk team to deliver exceptional IT support.
Oversee ticketing, incident management, and service requests, ensuring SLAs and KPIs are consistently met.
Act as the escalation point for complex issues and high‑priority incidents.
Drive automation, self‑service, and continuous improvement initiatives.
Manage and optimise key workplace platforms including Google Workspace, Intune, Jamf, and ITSM tools.
Oversee IT asset management, user lifecycle management, and onboarding/offboarding processes.
Monitor and maintain corporate network performance and security.
Collaborate with engineering and security teams to ensure seamless and secure IT operations.
Prepare and present regular reports on IT performance, trends, and areas for enhancement.
What You’ll Bring
8–12 years of experience in IT Operations, Service Delivery, or Workplace Technology, including 2–3 years in a leadership role.
Strong expertise in Google Workspace, MDM tools (Jamf, Intune), and ITSM platforms (ServiceNow, Jira, Freshservice, etc.).
Solid understanding of network management, endpoint security, and identity access controls.
Familiarity with ITIL best practices and process‑driven service delivery.
Proven ability to lead distributed teams and handle escalations effectively.
Excellent communication, stakeholder management, and problem‑solving skills.
A proactive, automation‑first approach with a focus on user experience and continuous improvement.
Nice to Have
ITIL certification (v3 or v4)
Experience in a SaaS, fintech, or product‑led organisation
Exposure to CASB / DLP solutions and compliance frameworks (e.g., ISO27001, SOC2)
Seniority Level
Mid‑Senior level
Employment Type
Contract
Job Function
Information Technology, Management, and Other
Industries
Staffing and Recruiting
Information Technology Service Delivery Lead in London employer: Levy Global
Levy Global is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. As a SaaS Implementation Lead, you will benefit from a hybrid working model, allowing for flexibility while engaging with diverse teams to drive impactful projects. The company prioritises employee growth through continuous learning opportunities and offers a supportive environment that values your contributions, making it an ideal place for those seeking meaningful and rewarding employment.
