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For Companies At a Glance
- Tasks: Lead IT operations and enhance end-user experience across global offices.
- Company: Fast-growing fintech company with a focus on innovation and service excellence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by optimising IT services and leading a dynamic team.
- Qualifications: 8-12 years in IT Operations with leadership experience and strong technical skills.
- Other info: Join a collaborative environment with a focus on automation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK (Hybrid) Contract 6 Months Outside IR35
Our client, a fast-growing global fintech, is looking for a Workplace Enablement Lead to take ownership of workplace IT operations and end-user experience across their UK and international offices. You’ll lead the IT Enablement team, ensuring smooth day-to-day operations, reliable IT services, and scalable support systems that help their people work efficiently and securely. This is a hands-on leadership role with a strong focus on service excellence, automation, and process optimisation.
Key Responsibilities
- Lead and mentor the IT Workplace / Service Desk team to deliver exceptional IT support.
- Oversee ticketing, incident management, and service requests, ensuring SLAs and KPIs are consistently met.
- Act as the escalation point for complex issues and high-priority incidents.
- Drive automation, self-service, and continuous improvement initiatives.
- Manage and optimise key workplace platforms including Google Workspace, Intune, Jamf, and ITSM tools.
- Oversee IT asset management, user lifecycle management, and onboarding/offboarding processes.
- Monitor and maintain corporate network performance and security.
- Collaborate with engineering and security teams to ensure seamless and secure IT operations.
- Prepare and present regular reports on IT performance, trends, and areas for enhancement.
What You’ll Bring
- 8–12 years of experience in IT Operations, Service Delivery, or Workplace Technology, including 2–3 years in a leadership role.
- Strong expertise in Google Workspace, MDM tools (Jamf, Intune), and ITSM platforms (ServiceNow, Jira, Freshservice, etc.).
- Solid understanding of network management, endpoint security, and identity access controls.
- Familiarity with ITIL best practices and process-driven service delivery.
- Proven ability to lead distributed teams and handle escalations effectively.
- Excellent communication, stakeholder management, and problem-solving skills.
- A proactive, automation-first approach with a focus on user experience and continuous improvement.
Nice to Have
- ITIL certification (v3 or v4)
- Experience in a SaaS, fintech, or product-led organisation
- Exposure to CASB / DLP solutions and compliance frameworks (e.g., ISO27001, SOC2)
Information Technology Service Delivery Lead employer: Levy Global
Contact Detail:
Levy Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Lead
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or even local tech events. You never know who might be looking for someone with your skills, and a friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your expertise! Create a portfolio or a personal website showcasing your projects and achievements in IT service delivery. This gives potential employers a taste of what you can bring to the table beyond the usual application.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT operations and service delivery. Think about how you can demonstrate your leadership skills and problem-solving abilities with real-life examples from your experience.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Information Technology Service Delivery Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in IT operations and service delivery, especially any leadership roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that relate to leading teams and driving automation, as these are key for us at StudySmarter.
Showcase Your Technical Skills: Don’t forget to list your technical expertise, especially with tools like Google Workspace, Jamf, and ITSM platforms. We love seeing candidates who can demonstrate their hands-on experience with these technologies!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Levy Global
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Google Workspace and MDM tools. Brush up on your knowledge of ITIL best practices and be ready to discuss how you've applied them in previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing escalations. Think about specific situations where you’ve mentored team members or improved service delivery, as this will demonstrate your capability to lead the IT Enablement team effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-world scenarios, especially around incident management and service requests. Practice articulating your thought process and decision-making skills when faced with high-priority incidents or complex issues.
✨Emphasise Continuous Improvement
Discuss your proactive approach to automation and process optimisation. Share any initiatives you’ve led that improved user experience or operational efficiency, as this aligns perfectly with the role’s focus on service excellence and continuous improvement.