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For Companies At a Glance
- Tasks: Lead IT operations and enhance end-user experience in a dynamic fintech environment.
- Company: Fast-growing global fintech with a focus on innovation and service excellence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative culture that values automation and continuous improvement.
- Why this job: Make a real impact by optimising IT services and leading a talented team.
- Qualifications: 8-12 years in IT Operations with leadership experience and strong technical skills.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Location: London, UK (Hybrid)
Our client, a fast‑growing global fintech, is looking for a Workplace Enablement Lead to take ownership of workplace IT operations and end‑user experience across their UK and international offices. You’ll lead the IT Enablement team, ensuring smooth day‑to‑day operations, reliable IT services, and scalable support systems that help people work efficiently and securely. This hands‑on leadership role focuses on service excellence, automation, and process optimisation.
Key Responsibilities
- Lead and mentor the IT Workplace / Service Desk team to deliver exceptional IT support.
- Oversee ticketing, incident management, and service requests, ensuring SLAs and KPIs are consistently met.
- Act as the escalation point for complex issues and high‑priority incidents.
- Drive automation, self‑service, and continuous improvement initiatives.
- Manage and optimise key workplace platforms including Google Workspace, Intune, Jamf, and ITSM tools.
- Oversee IT asset management, user lifecycle management, and onboarding/offboarding processes.
- Monitor and maintain corporate network performance and security.
- Collaborate with engineering and security teams to ensure seamless and secure IT operations.
- Prepare and present regular reports on IT performance, trends, and areas for enhancement.
What You’ll Bring
- 8–12 years of experience in IT Operations, Service Delivery, or Workplace Technology, including 2–3 years in a leadership role.
- Strong expertise in Google Workspace, MDM tools (Jamf, Intune), and ITSM platforms (ServiceNow, Jira, Freshservice, etc.).
- Solid understanding of network management, endpoint security, and identity access controls.
- Familiarity with ITIL best practices and process‑driven service delivery.
- Proven ability to lead distributed teams and handle escalations effectively.
- Excellent communication, stakeholder management, and problem‑solving skills.
- A proactive, automation‑first approach with a focus on user experience and continuous improvement.
Nice to Have
- ITIL certification (v3 or v4)
- Experience in a SaaS, fintech, or product‑led organisation
- Exposure to CASB / DLP solutions and compliance frameworks (e.g., ISO27001, SOC2)
Seniority Level: Mid‑Senior level
Employment Type: Contract
Job Function: Information Technology, Management, and Other Industries Staffing and Recruiting
Information Technology Service Delivery Lead in England employer: Levy Global
Contact Detail:
Levy Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Lead in England
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or even local tech events. You never know who might be looking for someone with your skills, and a friendly chat can go a long way.
✨Tip Number 2
Show off your expertise! Create a personal project or contribute to open-source initiatives that highlight your skills in IT operations and service delivery. This not only boosts your portfolio but also demonstrates your hands-on experience.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT service delivery and leadership. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Information Technology Service Delivery Lead in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience in IT operations and any relevant tools you've worked with, like Google Workspace or ITSM platforms.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've led teams, improved processes, or tackled complex IT issues in the past.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from discussing challenges you've faced in IT service delivery. We love to see how you approached these problems and what solutions you implemented.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Levy Global
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Google Workspace and MDM tools. Brush up on your knowledge of ITIL best practices too, as they’ll likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing escalations. Think about specific situations where you’ve driven improvements or mentored team members, as this role is all about leadership.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice articulating how you would handle complex incidents or improve service delivery processes, as these are key aspects of the role.
✨Demonstrate a User-Centric Approach
Emphasise your commitment to user experience and continuous improvement. Share any initiatives you’ve led that focused on enhancing end-user satisfaction, as this aligns perfectly with the company’s goals.