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- Tasks: Provide top-notch customer support and resolve complaints from the comfort of your home.
- Company: Join Levin Furniture & Mattress, a trusted name in home furnishings with a commitment to quality.
- Benefits: Enjoy great perks like dental and vision insurance, 401K, PTO, and a generous employee discount.
- Why this job: Be part of a supportive team that values growth and promotes from within while making a real impact.
- Qualifications: High school diploma or equivalent; previous clerical experience is a plus.
- Other info: Flexible hours based on business needs, including Saturdays; remote work with occasional in-store requirements.
Career Opportunities withLevin Furniture & Mattress
Levin Furniture & Mattress is Hiring Part-Time Work from Home Customer Service Specialists!
This is a work from home opportunity. Candidates must be within a 25 mile radius to one of our store locations in order to be considered.
Levin Furniture & Mattress Compensation and Benefits Program:
- Great Benefits – Dental, Vision Insurance, 401K, PTO and More!
- Generous Employee Discount
- Growth Opportunities – Levin’s loves to promote from within
Duties and Responsibilities:
- Provides highest level customer support by resolving escalated customer complaints/questions.
- Processes highest volume of inbound calls and other correspondence.
- Negotiates alternative options for warranty with manufactures on behalf of the customer.
- Identifies product trends and communicates concerns to quality team.
- Collaborates with stores, merchandising and other operations departments to quickly solve issues.
- Processes subcontractor invoices.? Identifies and corrects discrepancies.
- Prepares reports regarding warranty and repair service using Storis and Company Intranet systems as well as several web-based systems.
- Communicates with internal and external personnel in a professional and timely manner.
- Maintains accurate files and processes in order to maximize productivity.
- Processes open work orders in need of resolution.
- Performs other support as needed.
- Other duties as assigned.
Education and Experience:
- High school diploma or equivalent combination of education and experience.
- Previous clerical experience preferred
Skills and Abilities:
- Excellent verbal and written communication, and listening skills.
- Basic reading and comprehension skills.
- Basic numerical reasoning skills.
- Ability to complete paperwork in an accurate, neat and efficient manner.
- Demonstrated knowledge of software, including Microsoft Office.
- Excellent organizational skills.
- Ability to multi-task in a fast paced working environment.
- Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.
Physical Demands:
- Ability to remain in a stationary position for an extended period.
- Ability to operate relevant equipment and observe details to complete assigned responsibilities.
Schedule:
- Vary based on business needs, includes Saturday\’s
- This position is remote though may need to work from a store or Corporate Office as necessary.
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Customer Support Specialist (Part-Time) employer: Levin Furniture & Mattress
Contact Detail:
Levin Furniture & Mattress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist (Part-Time)
✨Tip Number 1
Familiarise yourself with Levin Furniture & Mattress and their customer service approach. Understanding their values and how they handle customer complaints will help you align your responses during any interviews.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Since this role involves resolving customer issues, being able to articulate your thoughts clearly and professionally is crucial.
✨Tip Number 3
Get comfortable with the software mentioned in the job description, like Microsoft Office and any specific systems they use. Showing that you can quickly adapt to their tools will make you a more attractive candidate.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you successfully handled customer complaints or multi-tasked in a fast-paced environment.
We think you need these skills to ace Customer Support Specialist (Part-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any previous roles where you resolved customer complaints or handled high volumes of calls.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to multi-task. Mention specific examples of how you've successfully managed customer inquiries or complaints in the past.
Highlight Relevant Skills: In your application, clearly list skills that match the job description, such as proficiency in Microsoft Office, organisational skills, and any experience with customer service software like Storis.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Levin Furniture & Mattress
✨Showcase Your Communication Skills
As a Customer Support Specialist, excellent verbal and written communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. You might be asked to role-play a customer interaction, so practice articulating your thoughts and solutions.
✨Familiarise Yourself with Relevant Software
Knowledge of software like Microsoft Office and any specific systems mentioned in the job description, such as Storis or Ring Central, can set you apart. Brush up on these tools before the interview and be ready to discuss your experience with them.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you handle difficult customer situations. Think of examples from your past experiences where you successfully resolved complaints or negotiated solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational skills and the ability to multi-task. Be ready to discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. Consider sharing specific strategies or tools you use to stay organised.