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- Tasks: Lead complex transformation initiatives and turn service design into operational reality.
- Company: Dynamic organisation based in London or Manchester with a focus on customer-centric services.
- Benefits: Permanent contract with flexible working and opportunities for professional growth.
- Why this job: Make a real impact by delivering innovative services that enhance customer experiences.
- Qualifications: Experience in service design, project management, and cross-functional team collaboration.
- Other info: Join a supportive team and drive meaningful change in a fast-paced environment.
The predicted salary is between 60000 - 75000 £ per year.
Location: London or Manchester - 1/2 days on site per week
Contract Type: Permanent
We are seeking an experienced Senior Project Manager/Programme Manager with a strong service design and implementation background to lead the delivery of complex transformation initiatives. This role will focus on turning service design strategy into operational reality, ensuring that customer‑centric services are successfully implemented across the organisation. You will work closely with design teams, product owners, operational leaders, and technology teams to ensure that new service models are embedded effectively and deliver measurable value.
Key Responsibilities
- Lead end-to-end programme delivery for service design implementation initiatives.
- Translate service design frameworks and blueprints into operational programmes.
- Coordinate cross‑functional teams including design, digital, operations, and technology.
- Manage programme governance, planning, risk, and stakeholder engagement.
- Ensure alignment between user needs, business objectives, and operational capabilities.
- Oversee transition from service concept and design into live operational delivery.
- Establish success metrics and monitor programme outcomes and benefits realisation.
- Drive change management and organisational adoption of new services.
Requirements
- Strong understanding of service design methodologies (service blueprints, journey mapping, design thinking).
- Demonstrated ability to manage complex multi‑stakeholder programmes.
- Experience working across product, digital, operations, and technology teams.
- Strong governance, planning, and programme management skills.
- Excellent communication and stakeholder engagement abilities.
- Experience in digital transformation or customer experience programmes.
- Familiarity with Agile and product delivery models.
- Background in public sector, consulting, or large enterprise transformation.
Senior Project Manager employer: Levick Stanley
Contact Detail:
Levick Stanley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Project Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service design or project management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to project management and service design. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past projects, highlight how you’ve successfully led cross-functional teams and delivered customer-centric services. This will demonstrate your fit for the Senior Project Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Senior Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Project Manager role. Highlight your experience in service design and implementation, and don’t forget to showcase your skills in managing complex programmes. We want to see how you can turn strategy into operational reality!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your experience with cross-functional teams and how you've successfully delivered customer-centric services in the past. Let us know what makes you tick!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics to demonstrate the impact of your work, especially in areas like programme outcomes and benefits realisation. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Levick Stanley
✨Know Your Service Design Inside Out
Make sure you brush up on service design methodologies like journey mapping and design thinking. Be ready to discuss how you've applied these frameworks in past projects, as this will show your depth of knowledge and practical experience.
✨Showcase Your Programme Management Skills
Prepare specific examples of complex multi-stakeholder programmes you've managed. Highlight your governance, planning, and risk management strategies, as well as how you ensured alignment between user needs and business objectives.
✨Engage with Stakeholders
Think about how you've successfully engaged stakeholders in previous roles. Be prepared to share stories that demonstrate your excellent communication skills and how you’ve navigated challenges in stakeholder engagement.
✨Demonstrate Change Management Experience
Since driving change is key in this role, come equipped with examples of how you've led organisational adoption of new services. Discuss the success metrics you established and how you monitored programme outcomes to ensure benefits realisation.