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- Tasks: Lead complex transformation initiatives and turn service design into operational reality.
- Company: Dynamic organisation based in London or Manchester with a focus on innovation.
- Benefits: Permanent contract with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact by delivering customer-centric services that drive change.
- Qualifications: Experience in service design, project management, and cross-functional team collaboration.
- Other info: Flexible working with 1-2 days on-site per week.
The predicted salary is between 60000 - 75000 £ per year.
Location: London or Manchester - 1/2 days on site per week
Contract Type: Permanent
We are seeking an experienced Senior Project Manager/Programme Manager with a strong service design and implementation background to lead the delivery of complex transformation initiatives. This role will focus on turning service design strategy into operational reality, ensuring that customer‑centric services are successfully implemented across the organisation. You will work closely with design teams, product owners, operational leaders, and technology teams to ensure that new service models are embedded effectively and deliver measurable value.
Key Responsibilities
- Lead end-to-end programme delivery for service design implementation initiatives.
- Translate service design frameworks and blueprints into operational programmes.
- Coordinate cross‑functional teams including design, digital, operations, and technology.
- Manage programme governance, planning, risk, and stakeholder engagement.
- Ensure alignment between user needs, business objectives, and operational capabilities.
- Oversee transition from service concept and design into live operational delivery.
- Establish success metrics and monitor programme outcomes and benefits realisation.
- Drive change management and organisational adoption of new services.
Requirements
- Strong understanding of service design methodologies (service blueprints, journey mapping, design thinking).
- Demonstrated ability to manage complex multi‑stakeholder programmes.
- Experience working across product, digital, operations, and technology teams.
- Strong governance, planning, and programme management skills.
- Excellent communication and stakeholder engagement abilities.
- Experience in digital transformation or customer experience programmes.
- Familiarity with Agile and product delivery models.
- Background in public sector, consulting, or large enterprise transformation.
Senior Project Manager in London employer: Levick Stanley
Contact Detail:
Levick Stanley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Project Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how important it is to make those personal connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service design and project management. We recommend doing mock interviews with friends or mentors to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your previous projects and successes in service design and implementation. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Senior Project Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Project Manager role. Highlight your experience with service design and implementation, and don’t forget to showcase your skills in managing complex programmes. We want to see how you can turn strategy into reality!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your experience with cross-functional teams and how you've successfully delivered customer-centric services in the past. Let us know what makes you tick!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage multi-stakeholder programmes. Use metrics where possible to show the impact of your work. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Levick Stanley
✨Know Your Service Design Inside Out
Make sure you brush up on service design methodologies like journey mapping and design thinking. Be ready to discuss how you've applied these frameworks in past projects, as this will show your depth of knowledge and practical experience.
✨Showcase Your Programme Management Skills
Prepare specific examples of complex multi-stakeholder programmes you've managed. Highlight your governance, planning, and risk management strategies, as well as how you ensured alignment between user needs and business objectives.
✨Engage with Stakeholders
Think about how you've successfully engaged stakeholders in previous roles. Be prepared to share stories that demonstrate your excellent communication skills and how you’ve navigated challenges in stakeholder engagement.
✨Emphasise Change Management Experience
Since this role involves driving change and organisational adoption, come equipped with examples of how you've led teams through transitions. Discuss the success metrics you established and how you monitored outcomes to ensure benefits realisation.