Customer Service Team Lead - Dutch & English in London

Customer Service Team Lead - Dutch & English in London

London Full-Time No working from home possible
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Contract Management Lead – Corporate Services

  • Day rate contract
  • London

A not-for-profit housing business is hiring for a Contract Management Lead to build a clear, practical framework for how they manage suppliers across Corporate Services (Finance, HR, Transformation and more). You'll design the processes, governance and tools, then hand it all over before you go.

This role supports a wider programme targeting value improvement across a supplier spend of £100m–£140m .

What You'll Do

  • Review suppliers and sort them into clear tiers by risk and importance
  • Build simple end-to-end processes for managing suppliers, from onboarding to renewal and exit
  • Set up governance: who owns what, who reviews what, and how issues get escalated
  • Create practical tools β€” scorecards, dashboards, templates
  • Win buy-in through workshops and presentations, from execs to day-to-day users
  • Spot savings opportunities and track the benefits delivered
  • Document everything clearly so it lasts after you leave

What We're Looking For

  • Solid experience in contract and supplier management
  • Comfortable designing governance frameworks from scratch
  • Strong communicator, confident with senior stakeholders
  • Used to working through influence, not authority
  • Track record of contributing to savings or value targets

Customer Service Team Lead - Dutch & English in London employer: Levick Stanley

Join a leading organisation that values collaboration and innovation, where as a Training Business Analyst, you will thrive in a supportive work culture that encourages professional growth and development. With a focus on meaningful change and efficiency, you'll have the opportunity to work alongside diverse teams across engineering, operations, and IT, all while enjoying a dynamic environment that fosters curiosity and analytical thinking. This role not only offers competitive benefits but also a chance to make a significant impact in a highly technical and regulated industry.

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Contact Details:

Levick Stanley Recruitment Team