Head of Programme Management

Reports to: Director of Transformation & Change Delivery

About the Role

We're looking for an experienced Head of Programme Management to lead the successful delivery of major business transformation programmes within a large, complex organisation.

This is a strategic leadership role responsible for overseeing complex change initiatives spanning technology, business operations, customer services and data. You'll ensure programmes are effectively planned, governed and delivered, while leading a high-performing team of programme and project professionals.

Working closely with senior stakeholders, you'll play a key role in shaping transformation delivery, driving continuous improvement and ensuring programmes achieve their intended business outcomes.

Key Responsibilities

• Lead the delivery of large-scale transformation programmes from initiation through to successful completion.
• Ensure programmes align with organisational strategy and deliver agreed objectives.
• Oversee programme performance, risks, dependencies and delivery milestones.
• Remove barriers to delivery and resolve escalated issues.
• Lead, coach and develop Programme Managers, Project Managers, Change Managers and Project Support professionals.
• Build a high-performing, collaborative delivery function.
• Allocate resources effectively across multiple programmes and priorities.
• Foster a culture of continuous improvement and delivery excellence.

Governance & Assurance

• Ensure programmes operate within established governance and assurance frameworks.
• Chair programme governance meetings and oversee stage-gate reviews.
• Review business cases, delivery plans and key programme documentation.
• Maintain high standards of quality, compliance and delivery assurance.

Stakeholder Management

• Partner with senior executives, sponsors and business leaders to align priorities and delivery plans.
• Build strong relationships across business and technology functions.
• Communicate programme progress, risks and key decisions clearly and effectively.
• Influence stakeholders at all levels to support successful delivery.
• Oversee programme budgets, forecasting and resource planning.
• Ensure business cases demonstrate clear value, costs and expected benefits.
• Track financial performance and benefits realisation throughout programme delivery.
• Maintain oversight of programme risks, issues and interdependencies.
• Ensure effective reporting through governance forums and performance dashboards.
• Monitor programme health and drive timely resolution of delivery challenges.
• Maintain accurate programme documentation and reporting.

About You

You’ll be an accomplished transformation leader with a proven track record of delivering complex programmes within large organisations.

You’ll bring:

• Significant experience leading enterprise-wide transformation and change programmes.
• Strong programme and project management expertise across multiple workstreams.
• Experience leading multidisciplinary teams within a matrix environment.
• Excellent leadership, coaching and people management skills.
• Outstanding stakeholder management and influencing abilities at executive level.
• Strong knowledge of governance, assurance and business case development.
• Experience managing programme budgets, financial planning and resource allocation.
• Excellent risk, dependency and issue management capability.
• Experience managing third-party suppliers and delivery partners.
• Knowledge of recognised delivery methodologies including MSP, PRINCE2 and Agile.
• Experience using delivery and reporting tools such as Microsoft Project, Smartsheet, SharePoint and Power BI.

What's on Offer

This is an opportunity to lead high-profile transformation programmes that deliver meaningful organisational change. You'll work alongside senior leaders, shape strategic delivery and develop high-performing teams while driving measurable business outcomes.