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For Companies At a Glance
- Tasks: Lead CRM strategy and manage data for impactful client relationships.
- Company: Join a dynamic team focused on delivering value in the legal industry.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference by enhancing client engagement and driving business success.
- Qualifications: Experience with InterAction+ or HubSpot in a legal context is essential.
- Other info: Collaborative environment with a focus on innovation and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Our client is currently seeking an experienced Senior CRM Manager to join their product team. This role will contribute towards the CRM strategy, ensuring high-quality client and contact data, strong adoption by legal and business teams, and meaningful insights that support client development and growth initiatives. This is an exciting opportunity to join an output-focussed team and deliver impact and value to the business.
Key Responsibilities
- Own the day-to-day management and strategic evolution of InterAction+ and HubSpot
- Develop and maintain CRM best practices tailored to legal industry workflows
- Partner cross-functionally to drive CRM adoption and value across the business
- Oversee CRM data governance, quality, and enrichment to ensure accurate reliable inputs and valuable outputs
- Deliver reporting and insights on various metrics including client engagement, relationship strength, pipeline activity, and marketing performance
- Manage CRM integrations with other firm systems and products within the portfolio
- Lead CRM best practice, documentation, and enablement across the business, driving adoption and advocacy
- Ensure compliance with data privacy, security, and legal industry regulations
About you
- Demonstrated experience managing InterAction+ and HubSpot in a legal services environment (other CRM tools within the legal industry will also be considered i.e. Clio)
- Strong understanding of legal CRM use cases, including relationship mapping, contact management, and client development
- Experience supporting business users, business development, and marketing stakeholders
- Knowledge of marketing automation, lifecycle programs, and reporting within the tools
- Strong data management, governance, and CRM operations expertise
- Analytical mindset with the ability to translate CRM data into actionable insights
- Excellent stakeholder management, communication, and change-management skills
- Comfortable working with ambiguity and helping teams shape solutions collaboratively
Senior CRM Manager employer: Levick Stanley Ltd
Contact Detail:
Levick Stanley Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal industry and let them know you're on the hunt for a Senior CRM Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with InterAction+ and HubSpot. Share specific examples of how you've driven CRM adoption and delivered insights that made a difference.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of data governance and CRM best practices. Be ready to explain how you can ensure compliance with data privacy regulations while still delivering valuable outputs for the business.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Senior CRM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Senior CRM Manager role. Highlight your experience with InterAction+ and HubSpot, and don’t forget to showcase your understanding of legal industry workflows. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about CRM and how your skills align with our needs. Be sure to mention any specific achievements that demonstrate your expertise in managing CRM tools and driving adoption.
Showcase Your Analytical Skills: Since this role involves translating CRM data into actionable insights, make sure to highlight your analytical mindset. Share examples of how you've used data to drive decisions or improve processes in previous roles. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Levick Stanley Ltd
✨Know Your CRM Tools Inside Out
Make sure you’re well-versed in InterAction+ and HubSpot, as well as any other CRM tools relevant to the legal industry. Be prepared to discuss your hands-on experience with these platforms and how you've used them to drive client engagement and support business development.
✨Showcase Your Analytical Skills
Since this role requires translating CRM data into actionable insights, come ready with examples of how you've done this in the past. Think about specific metrics you've reported on and how those insights led to meaningful changes or improvements in client relationships.
✨Demonstrate Cross-Functional Collaboration
Highlight your experience working with various teams, especially in a legal context. Be ready to share stories about how you’ve partnered with business users, marketing stakeholders, and others to drive CRM adoption and ensure everyone is on the same page.
✨Prepare for Change Management Questions
Given the emphasis on stakeholder management and change management in the job description, think about times when you've successfully navigated ambiguity or led teams through transitions. Prepare to discuss your approach to ensuring compliance with data privacy and security regulations as well.
