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For Companies At a Glance
- Tasks: Lead a dynamic team to transform customer loyalty programmes and drive innovative strategies.
- Company: Join a major player in the retail industry focused on customer experience.
- Benefits: Competitive salary, opportunity for impactful work, and leadership experience.
- Why this job: Shape the future of customer loyalty and make a real difference in retail.
- Qualifications: Proven experience in loyalty programme leadership and strategic thinking.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 54000 - 84000 £ per year.
We are working closely with a major company in the retail industry. They are looking for an exceptional interim leader to drive Phase 2 of their customer loyalty proposition transformation.
What You'll Be Doing:
- Lead Phase 2 Delivery (4-6 months, excluding Peak trading)
- Run a cross-functional squad covering loyalty transformation, data, commercial strategy, and permanent recruitment
- Build and lead a small, focused team (~3 FTE) to drive design and validation work
- Secure and deploy business resources effectively
- Establish governance, decision-making frameworks, and stakeholder engagement rhythms
- Business case validated with investment requirements
- Customer migration strategy and communications approach
- Operating model design for running the Club at scale
What We're Looking For:
Essential Experience:
- Senior loyalty programme leadership with proven track record of designing and launching successful loyalty/customer club programmes from scratch or major transformations
- Operating loyalty programmes at scale (ideally 1M+ members)
- Driving measurable commercial outcomes (frequency, retention, monetisation)
- Omnichannel retail experience
- Understanding of how loyalty integrates across physical stores, digital, and customer service
- Experience bridging online and offline customer experiences
- Retail operations knowledge and ability to design operationally viable solutions
- Building loyalty propositions grounded in customer data and insights
- Experience with customer segmentation, personalisation, and targeted offers
- Understanding of how to monetise customer data while respecting privacy
- Leading complex, cross-functional transformation programmes
- Working with platforms like Salesforce, customer data platforms, order management systems
- Balancing tactical "now" solutions with strategic "future" architecture
- Experience navigating technical constraints while maintaining ambition
- Designing experiments to validate customer and commercial value
- Building business cases with robust financial modelling
- Creating scalable frameworks from pilot results
Personal Attributes:
- Strategic thinker with execution excellence - can paint the vision while rolling up sleeves to get the detail right
- Stakeholder influencer - able to gain alignment across Commercial, IT, Operations, Finance, and Executive Committee
- Comfortable with ambiguity - can make progress while key strategic decisions are still being finalised
- Pragmatic problem-solver - finds creative solutions within constraints rather than being blocked by them
- Collaborative leadership style - builds high-performing teams and empowers others
- Retail passion - genuinely excited about transforming customer experiences in physical and digital retail
Desirable Experience:
- Prior experience with retail media and data monetisation
- Working within or alongside major transformation programmes
- Experience in tech/electricals retail sector
- Knowledge of UK loyalty landscape
Head of Loyalty in City of London employer: Levick Stanley Ltd
Contact Detail:
Levick Stanley Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Loyalty in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to showcase your expertise in loyalty programmes. Share insights, engage with industry content, and connect with key players in the field. It’s all about getting your name out there!
✨Tip Number 3
Prepare for interviews by diving deep into the company’s loyalty strategies. Understand their current challenges and think about how you can bring value. Tailor your pitch to show how your experience aligns with their goals.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic roles waiting for you, and applying directly can give you a better chance of standing out. Let’s get you that dream job!
We think you need these skills to ace Head of Loyalty in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Loyalty role. Highlight your experience in designing and launching loyalty programmes, especially if you've worked with large member bases. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your strategic thinking and execution excellence. Share specific examples of how you've driven commercial outcomes in previous roles, and don’t forget to show your passion for retail.
Showcase Your Leadership Style: We’re keen on collaborative leaders! In your application, give us a glimpse of your leadership style. Talk about how you’ve built high-performing teams and empowered others to achieve their best. This will help us see if you’re a good fit for our culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Levick Stanley Ltd
✨Know Your Loyalty Programmes
Make sure you brush up on your knowledge of successful loyalty programmes, especially those that have been launched from scratch or undergone major transformations. Be ready to discuss specific examples and how they drove measurable outcomes.
✨Showcase Your Strategic Thinking
Prepare to demonstrate your ability to think strategically while also being detail-oriented. Think of instances where you've painted a vision for a project and then rolled up your sleeves to ensure the execution was spot on.
✨Engage with Stakeholders
Think about how you can influence and align various stakeholders across different departments. Have examples ready that showcase your collaborative leadership style and how you've built high-performing teams in the past.
✨Embrace Ambiguity
Be prepared to discuss how you've navigated through uncertainty in previous roles. Highlight your pragmatic problem-solving skills and how you've found creative solutions even when key decisions were still pending.
