At a Glance
- Tasks: Create and execute engaging CRM campaigns to enhance customer loyalty and retention.
- Company: Join Levi Strauss & Co., a brand that values individuality and diversity.
- Benefits: Competitive salary, product discounts, paid leave, and a supportive work-life balance.
- Other info: Hybrid role in Central London with excellent career growth opportunities.
- Why this job: Make a real impact in the fashion industry while developing your marketing skills.
- Qualifications: 3 years of CRM experience, strong analytical skills, and a passion for retail.
The predicted salary is between 31700 - 42200 € per year.
Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.
About the Job
- Develop and execute compelling and engaging CRM campaigns to support delivery of Marketing plan aligned to trading demands and topical and contextual moments.
- Partner with cross functional teams to support the development of our loyalty experience across all owned channels, driving acquisition and retention through engaging CRM communications & experiences.
- Work closely with the creative & marketing teams, leveraging customer data and insights to create amazing content & email campaigns that drive retention.
- Lead the translation and QA process for all CRM communications with agencies, copywriters and local market teams of copy decks and copy toolkits to an extremely high standard.
- Oversee end-to-end production of email campaigns, including creation, build, testing, and deployment.
- Leverage consumer insights, marketing channel analytics and business intelligence tools to optimise communication plans to agreed KPIs.
- Generate weekly and monthly analysis of channel & content performance to allow for improvement and optimisation of all CRM journeys.
- Responsible for developing CRM KPIs for European team, follow up on the progress, and communicating to wider business development of CRM initiatives.
- Work with global & local partners to support the development and execution of the content testing roadmap to gather learnings and inform our content strategy.
- Work with agency partners on the Email MarTech roadmap and coordinate all testing plans.
- Stay up to date with the latest industry best practice to drive innovation in our CRM strategies.
- Define new & efficient ways of working through streamlining processes and automation of owned channel activity enabling more focus on the broader transformational segmentation and personalisation.
About You
- Minimum 3 years' previous experience in CRM, customer retention & email marketing in eCommerce or Retail is essential.
- Hands-on email build/production and send experience in an email marketing platform. Experience of SMS also preferable.
- Confidence presenting performance insights and recommendations to stakeholders.
- Fluent in English (other European languages advantageous) across both written and spoken communication.
- Strong Excel skills.
- Analytical skills, a data driven decision making ethos & understanding of audience building.
- Experience of agency management.
- Strong attention to detail and a good eye for creative and content.
- Open minded, willing to learn and able to manage in a fast-paced environment.
- Customer oriented focus, commercially minded person, with a keen interest in retail and particularly within the fashion sector.
- Strong team player, able to work collaboratively across multiple teams.
This is a hybrid position based in our Central London Office. You will be expected to be in the office three days per week, though time in office may vary depending on business needs.
The expected salary range for this role is £31,700 - £42,200.00 per year. The amount an employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and our needs.
Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, paid leave, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request.
LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.
CRM Specialist (9 months FTC maternity cover) in London employer: Levi Strauss
At Levi Strauss & Co., we pride ourselves on fostering a vibrant and inclusive work culture where originality is celebrated, and every voice matters. As a CRM Specialist in our Central London office, you'll enjoy a hybrid work model that promotes work-life balance, alongside a comprehensive benefits package that supports your health and financial goals. With ample opportunities for professional growth and collaboration across diverse teams, you'll be empowered to make a meaningful impact in the fashion retail sector while being part of a company committed to leaving the world better than we found it.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Specialist (9 months FTC maternity cover) in London
✨Tip Number 1
Get to know the company inside out! Research Levi Strauss & Co. and their values, especially around CRM and customer engagement. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the CRM Specialist role. It’s all about making those connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to CRM and email marketing. Think about how you can showcase your analytical skills and experience with customer retention strategies. We want to hear your success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Levi Strauss & Co. Let’s get you that interview!
We think you need these skills to ace CRM Specialist (9 months FTC maternity cover) in London
Some tips for your application 🫡
Be Yourself:At StudySmarter, we believe in authenticity. When you're writing your application, let your personality shine through! Share your unique experiences and how they align with the role of CRM Specialist.
Tailor Your Application:Make sure to customise your CV and cover letter for this specific role. Highlight your experience in CRM, customer retention, and email marketing, and show us how you can make an impact at Levi Strauss & Co.
Showcase Your Skills:Don’t forget to mention your hands-on experience with email marketing platforms and any analytical skills you have. We want to see how you can leverage data to drive results in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Levi Strauss
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge before the interview. Understand the latest trends in customer retention and email marketing, especially in eCommerce and retail. Be ready to discuss how you've successfully executed CRM campaigns in the past and how you can bring that experience to Levi Strauss & Co.
✨Showcase Your Analytical Skills
Since this role requires a strong analytical mindset, prepare to share examples of how you've used data to drive decisions. Bring along any relevant reports or analyses you've conducted, and be ready to explain how you optimised campaigns based on performance insights.
✨Collaborate Like a Pro
This position involves working with various teams, so highlight your teamwork skills. Think of specific instances where you've collaborated with creative or marketing teams to develop engaging content. Show them you're a team player who thrives in a cross-functional environment.
✨Be Ready for Creative Discussions
As you'll be overseeing the production of email campaigns, be prepared to discuss your creative process. Share your thoughts on what makes compelling content and how you ensure high-quality standards in communications. This is your chance to show off your eye for detail and creativity!
