Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design and optimise automated customer journeys across email, SMS, and app push.
- Company: Join Levi Strauss & Co., a brand that values individuality and impact.
- Benefits: Competitive salary, health insurance, product discounts, and a hybrid work model.
- Other info: Dynamic role with opportunities for growth in a collaborative environment.
- Why this job: Be part of a transformative CRM strategy and make a real difference.
- Qualifications: Experience in CRM management and technical skills in automation platforms.
The predicted salary is between 45500 - 60700 £ per year.
Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.
About the Job
As CRM – Technical & Lifecycle Manager at LS&Co., you will design, build and optimise automated customer journeys across email, SMS and app push, working closely with European cluster teams, Global stakeholders and cross‑functional partners across Data, Product and Technology. This role will be central to driving automation, personalisation, and incremental revenue while delivering a seamless and engaging customer experience across channels.
Key Responsibilities
- Design and execute a robust CRM strategy spanning customer lifecycles, harnessing the power of automation and continuous testing to enhance acquisition, onboarding, engagement, and retention efforts.
- Drive forward our CRM transformation, working collaboratively with our Data, Product/Tech teams, and technical partners to enhance and exploit the capability of our customer engagement marketing platform/s.
- Oversee and optimise CRM tools and processes, ensure the right infrastructure is in place to deliver a connected strategy that drives efficiency and effectiveness.
- Lead complex targeting and personalisation strategies, utilising data points to develop advanced segmentation decisions & a deep understanding of audiences.
- Proactively research and identify opportunities to further drive revenue through omni-channel campaigns and improve marketing efficiencies.
- Develop and refine automated communications tailored to specific customer profiles, behavioural triggers, or transactional events. Leveraging all CRM communication channels for maximum impact.
- Build, maintain & report on all automated email campaigns, including drip sequences, welcome series, abandoned cart emails and more.
- Monitor email deliverability, troubleshoot delivery issues, and implement strategies to improve inbox placement.
About You
- Proven experience in CRM management, with hands‑on expertise in building and optimising automated, personalised customer journeys.
- Strong technical experience with marketing automation platforms. Experience with Cordial and/or GDO is desirable but not essential.
- Strong business acumen and excellent analytical skills with the ability to translate data into actionable insights and performance improvements.
- Comfortable working cross‑functionally in complex, matrixed environments.
- Hands‑on technical capability including HTML, CSS and SQL.
- Results‑driven, detail‑oriented, and motivated by continuous improvement and optimisation.
This is a hybrid position based in our Central London Office. You will be expected in office 3 days per week. Note, time in office can vary depending on business needs.
The expected starting salary range for this role is £45,500 – £60,700 gross per year. The amount an employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and our needs.
Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, an enhanced pension scheme, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request.
LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.
LOCATION London, United Kingdom
FULL TIME/PART TIME Full time
Current LS&Co Employees, apply via your Workday account.
CRM Product Manager in London employer: Levi Strauss
Contact Detail:
Levi Strauss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Product Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Levi Strauss & Co. Use LinkedIn to connect and engage with them. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Levi's CRM strategies and think about how your skills can enhance their customer journeys. Show them you’re not just another candidate, but someone who’s genuinely interested in making an impact.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience with CRM tools and how you’ve driven automation and personalisation in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Levi Strauss & Co. Let’s get you that job!
We think you need these skills to ace CRM Product Manager in London
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see the real you, so don’t be afraid to express your personality and passion for CRM. Remember, it’s all about finding the right fit!
Tailor Your Application: Make sure to customise your CV and cover letter for the CRM Product Manager role. Highlight your relevant experience with automated customer journeys and any technical skills you have. We love seeing how your background aligns with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven revenue or improved customer engagement in previous roles. We’re keen to see the impact you’ve made!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Levi Strauss
✨Know Your CRM Inside Out
Before the interview, make sure you’re well-versed in CRM strategies and tools. Familiarise yourself with the latest trends in customer journey automation and personalisation. Being able to discuss specific examples of how you've optimised automated campaigns will show your expertise.
✨Showcase Your Technical Skills
Since this role requires hands-on technical capability, brush up on your HTML, CSS, and SQL skills. Be prepared to discuss how you've used these skills in past roles to enhance customer engagement. If you have experience with marketing automation platforms like Cordial or GDO, highlight that too!
✨Prepare for Cross-Functional Collaboration
This position involves working closely with various teams, so be ready to share examples of successful cross-functional projects you've been part of. Discuss how you’ve navigated complex environments and contributed to team goals, as this will demonstrate your collaborative spirit.
✨Data-Driven Decision Making
Levi Strauss & Co. values analytical skills, so come prepared with examples of how you've translated data into actionable insights. Think about specific metrics you've improved through your CRM strategies and be ready to discuss the impact of your decisions on revenue and customer retention.