At a Glance
- Tasks: Lead the team, deliver exceptional customer service, and ensure smooth store operations.
- Company: Join the iconic Levi Strauss & Co. and be part of a diverse, inclusive culture.
- Benefits: Competitive pay, generous discounts, wellbeing support, and career growth opportunities.
- Other info: Flexible hours with opportunities to grow your career in a dynamic environment.
- Why this job: Be a key player in a brand that celebrates individuality and community.
- Qualifications: Retail experience, strong leadership skills, and a passion for customer service.
The predicted salary is between 23400 - 28600 £ per year.
About Us
Levi Strauss & Co. is an iconic company with brands that are loved around the world. Here, you can be yourself and be part of something bigger. You can do what you love while staying true to who you are. Come find your fit – and your future – at LS&Co.
What You’ll Be Doing
As a Keyholder, you play a critical role in bringing the Levi’s® brand to life on the shop floor. You’ll lead by example, support the wider team, and take responsibility for the smooth running of the store during your shifts – including opening and closing when management are not present. Here’s how you’ll make it happen:
- Delivering exceptional customer service by leading from the front and living our brand values
- Acting as a role model for Stylists, supporting, motivating, and guiding the team to achieve personal and store KPIs
- Taking responsibility for store operations during key trading hours, including opening and closing procedures
- Supporting the Store Management team with daily tasks, floor leadership, and operational duties
- Ensuring high visual merchandising and brand presentation standards are maintained at all times
- Coaching team members on product knowledge, styling, and customer experience
- Assisting with deliveries, stock organisation, and stockroom standards
- Helping to create a positive, inclusive, and high‑performing team environment
What You’ll Bring
- A passion for the Levi’s® brand and a strong alignment with our values
- Previous experience working in a retail environment with responsibility for sales targets and KPIs
- Confidence leading and supporting a team on the shop floor
- Strong customer service skills with a proactive, solution‑focused mindset
- The ability to take ownership, make decisions, and remain calm in a fast‑paced environment
- A collaborative approach and willingness to support store management where needed
- Flexibility to work evenings, weekends, and bank holidays
What’s in It for You
- Competitive pay, with performance-based incentives where applicable
- Generous employee discount and uniform support to help you represent Levi’s® with confidence
- Paid time off and public holidays in line with local legislation
- Access to wellbeing support, including mental health resources and employee assistance programmes
- Ongoing training, coaching, and real opportunities to grow your career at Levi Strauss & Co.
- The chance to be part of a purpose-driven, inclusive brand that celebrates individuality and supports communities
Benefits and reward offerings may vary by country and are aligned with local market practices. LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.
LOCATION: Cheshire Oaks Designer Outlet, United Kingdom
TIME TYPE: Full time
Full Time Key Holder employer: Levi Strauss
Levi Strauss is an excellent employer that values creativity and personal expression, making it a perfect fit for those passionate about fashion and customer service. With competitive pay, comprehensive training, and ample opportunities for career growth, employees thrive in a supportive work culture that encourages flexibility and teamwork. Working in Ellesmere Port offers the unique advantage of being part of a globally recognised brand while contributing to a vibrant local community.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Key Holder
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Levi Strauss, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Levi Strauss!
We think you need these skills to ace Full Time Key Holder
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Levi Strauss, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Levi Strauss and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Levi Strauss that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Levi Strauss
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
